Commercial proposals and sales contracts preparation and negotiation for new aircraft in Commercial Aviation Business. Interface with sales teams and various departments of the company that require participation in the sale process.

Customer portfolio management (commercial and technical) inside of Embraer HQ defining, offering and negotiating of commercial proposals to improve or update the product focusing on competitiveness, availability and low operating costs. Also providing action plans to improve the performance indicators regarding customer satisfaction and reducing maintenance and operation costs.Extensive participation in the New Aircraft Sales process supporting Embraer HQ Contract team defining the proposals for aftermarket as Guarantees and Product Support.Coordinate customer`s requests for services or product modification inside the Embraer HQ with the sales, financial, technical support, spare parts and contracts.Keep the synergy among field teams and Embraer HQ (Engineering, Project Management, among other’s key departments) to ensure that customers ' needs are identified and addressed correctlyLead quarterly meetings with customers to revisit the plans of action, results and outstanding items

EECE (Embraer Excellence in Customer Experience) Project management ensuring prioritization and accomplishment of all program requirements focusing on excellence in customer service.Vision of Excellence evaluation for each project identifying common aspects, complementary and conflicts scenarios aiming to have an alignment with the each project scope.

Management and monitoring of customer and Embraer performance indicators and maintenance costs of the aircraft by defining action plans to improve these indicators.Responsible for the MCW (Maintenance Cost Workshops) projects: NFF (No Fault Found) and Maintenance and Preventive Task."Lean Manufacturing" implementation in the Technical Support department

Create, Implement and consolidate communication channels (technical information) with the internal and external customers (recognized by airlines as an excellent tool from Technical Support Dept.). Benchmark and research for new Technical Support tools and process.Create, define and implement of projects inside the Technical Support Organization,Department budget monitoring and proposals for cost reduction

Customer portfolio management regarding to technical in service issues of their aircraft, monitoring performance indicators and defining proposals for action plans to improve the availability, security levels, customer satisfaction and reduction maintenance costs. Review in detail the operational aspects and characteristics of the specific regulations of the operators looking for new opportunities and services;Monitor and compare Embraer aircraft performance with other market players and seek new opportunities to offer a better customer service and support

Training in situ (in airlines) about technical problems and their solutions that arise in the product operation. Also, lead multidisciplinary team during retrofit campaigns (product modification or improvement) enabling the incorporation of the proposed technical solutions coordinating technical support, parts logistics, deadlines, team, etc. Analysis, identification and prioritization of technical problems and their solutions for the fleet ensuring their effectiveness, economic levels and are available in an acceptable time. Monitor and coordinate the implementation of the solutions that require design and project modification. Deal with PCR (Product Change Request) as demanded by customer and/or products improvement requirements Liaise with customers and other Embraer departments to solve in-service issues/queries

Support and participate in the bidding process for parts manufacture and sale (prototypes or engineering change). Participate in the sales campaign of all the company's products and on commercial-technical negotiations with Ford to complete of strategic projects.Organize production volumes related to the Ford Motor Company preparing monthly reports on the car models production forecast.Monitor engineering changes implemented in the current parts catalog and its commercial impacts.