Project Manager and Scrum Master responsible for digital transformation projects that included product migrations from on-prem to MS Azure CI/CD deployment models. IT environment migrations and hardware additions. Project types included data center migrations, SAN environment updates, Firewall migrations, MS Azure SaaS deployments and new customer process implementation and adoption. This customer facing role involved managing and bringing global teams together to collaborate and manage projects while communicating risks and changes through the execution and completion of all related project task. Other duties also include process creation, suggesting improvements, mentor training, escalation tracking and resolution.Developed and managed project plans and sprints leveraging known best practices and expert team guidance Communicated project status to the C-Level organization for areas such as schedules, budgets, resource utilization, scope changes, project risks and team successesCreated and managed project documentation such as change controls, sprint delivery artifacts, budgets, scope definitions, meeting minutes, project schedules, and configuration records

Project Manager responsible for retail store digital cloud transformations utilizing Amazon AWS technology and custom ODM mobility hardware. Projects include planning and deploying on-prem cloud enabled wireless and 4G mobility hardware with Android OS software applications to over 9,000 retail stores in US and Canada. This role involves planning and managing cross functional business requirements with global teams and vendors while communicating risks and changes through the execution and completion of national rollouts. Other duties also include process creation, risk management, mentor training, escalation tracking and resolution.Develop and manage hardware and software project plans leveraging MS Project and SmartsheetCommunicate and publish retail store hardware and software rollout schedules to internal business organizationsCreate and managed project documentation such as SOWs, change controls, communication plans, budgets, scope definitions, meeting minutes, project schedules, and configuration records

Project Manager responsible for customer digital transformation projects that include IT Infrastructure upgrades, IT environment migrations and hardware additions. Project types include data center migrations, SAN environment updates, Firewall migrations, MS Azure SaaS deployments and new customer process implementation and adoption. This customer facing role involves managing and bringing global teams together to collaborate and manage projects while communicating risk and changes through the execution and completion of all related project task. Other duties also include process creation, suggesting improvements, mentor training, escalation tracking and resolution.Develop and manage project plans leveraging known best practices and expert team guidanceCommunicate project status to the C-Level organization for areas such as schedules, budgets, resource utilization, scope changes, project risks and team successesCreate and managed project documentation such as SOWs, change controls, communication plans, budgets, scope definitions, meeting minutes, project schedules, and configuration records

Project Manager responsible for production support software release planning and deployments across the US and Canada. Projects included both hardware and software implementations of retail store infrastructure components in a daily customer facing role. Managed client escalations while leveraging both US and India software development and QC testing resources to resolve production issues. Also, created and maintained customer documentation using all phases of the SDLC methodology along with weekly status reporting for current and upcoming project initiatives. Duties also included process creation, suggesting improvements, mentor training, incident tracking, and operational dependency analysis.Developed and managed project plans leveraging both PMBOK and SDLC methodologiesCollaborated with cross functional India and US teams to manage and plan software defect resolution updates for client store operations at over 9,000 locations Reported project status to the C-Level organization for areas such as schedules, budgets, revenue projections, resource utilization, scope changes, project risks and team successesCreated and managed project documentation such as SOWs, release notes, change controls, budgets, schedules, and project invoicing records

IoT Project Manager responsible for implementing Cisco Smart Connected Building solutions. Projects include both hardware and software implementations of physical access control and video surveillance infrastructure in a customer facing role. Create and maintain extensive customer and external vendor management records. Duties also include PMO process creation, suggesting improvements, mentor training, and operational profitability analysis. • Develop and manage project plans leveraging PM best practices and lessons learned databases • Collaborating with cross functional internal and external groups to manage end to end deployments• Reporting project status to the GM/VP organization for areas such as schedule, budget, revenue projection, resource utilization, scope changes, project risks and team successes. • Create and manage project documentation such as SOWs, change controls, budgets, scopes, schedules, purchase orders and invoicing records.

Program Manager responsible for Cisco’s IoT Connected Grid Routing and Switching product portfolio. Responsibilities also include PMO process and business case alignment with cross functional business units. Training and mentoring junior project managers along with best practice adoption and implementation. • Develop and manage program plans using Cisco’s CPDM (SDLC) process. • Collaborating with cross functional internal groups to manage all aspects of Routing and Switching programs. • Reporting program status to the organization for areas such as schedule, budget, quality, resources, scope, risks and team successes. • Manage program resource and budget information using tools such as Wiki and CA Clarity PPM.

IT Technical Project Manager responsible for Avaya audio, video, and cloud collaboration solutions. Projects included deploying Avaya solutions within our global IT infrastructure that allowed the Avaya Sales team to leverage as a working model for new business initiatives, as well as User Experience enhancements to current Avaya products. • Developed and managed project plans using Avaya’s System Lifecycle (SLC) process.• Collaborated with cross functional internal groups to manage all aspects of my projects.• Reported project status to the PMO and C-level organization regarding areas such as schedule, budget, quality, resources, scope, risks and team successes. • Managed project resources and budget data using MS Office, Wiki and PMO SharePoint tools.

Program Manager responsible for Cisco’s Industrial Wireless Access Point products and solutions. Programs included a partnership with external industry leaders to integrate and develop custom hardened and ruggedized wireless products and solutions. • Developed and managed program plans using Cisco’s CPDM process. • Collaborated with cross functional internal groups to manage all aspects of Wireless Access Point programs. • Reported program status to the organization including areas such as schedule, budget, quality, resources, scope, risks and team successes. • Managed program resource and budget information using tools such as Wiki and Clarity. • Actively engaged with external partners to improve process alignment and increase quality.

Program Manager responsible for Cisco Small Business IP Camera and Wireless Access Point products using an ODM business model. Primary responsibilities focused on managing programs with external overseas partners using Cisco resources. • Execution of new programs from concept to marketing readiness using Cisco’s PLM process • Extensive cross functional collaboration, both internal and external was necessary to successfully bring to market all of my programs• Program status reporting to the Small Business organization included areas such as schedule, budget, quality, resources, scope, risks and team successes• Established Tiger Team member for Cisco Small Business Process Development and User Experience groups were in addition to my primary role

QA team member responsible for software and hardware validation on Cisco Small Business IP Camera and Video Surveillance products. • Validated new features as well as existing feature regression• Tested Linux OS, API, VoIP, SIP, uPNP, H.323, 802.11g/n, MPEG4, M-JPEG along with networking features and functionality• Developed and executed test plans including both black box and white box type scenarios • Communicated test schedules and defect tracking along with root cause analysis

Linksys One QA team member responsible for Service Node and Service Router verification of new features and interactions. Service Router end-to-end scenarios, installs, upgrade, and migrations over multiple release schedules for the SVR3000, SVR3500, and SVR200. • Tested API, SSL Certificates, Service Node GUI, OMAP GUI, and 802.11g/b for both regression and new feature integration• Directed interaction across multiple development teams to identify, report, and retest CDETs• Developed Test Cases, both manual and automated for product requirements

GSM/UMTS Wireless team member responsible for aTCA test case automation integration. • Tested various signaling protocols such as R4/R99 (VoIP/VoATM), and VoIP for both World Trade and North American markets • Feature automation execution/debugging included WPS, MM, CSD, IWF, and USP testing • Performed Xa-CORE and aTCA load migration along with lab support/scheduling• Managed final patch analysis, customer defect testing, and patch source testing

MTX Wireless team member responsible for product test plan development and execution. • Conducted testing on various platforms such as MSC, SPM, SBS, PDSN, BTS, BSC, SMSC and HLR• Specific areas primed were BSC and MSC PM prime, 1xRTT/CSD data feature testing • TIA-IOS 4.1 through 4.3 representative for Nortel attending conference meetings and writing test cases for the CDMA Development Group• Provided customer defect and patch source testing, regression execution, and customer demo support for various scenarios and industry certifications

MCS team member responsible for product test plan development and execution along with the following.• Testing with VoIP protocols such as SIP and Unistim. Media gateway testing included RTP, Vegastream, PRI-Audio Codes, UAS, CS2K, and H.323 platforms • Specific Media Client testing involved Nortel 3.0, 3.1 and 4.0 PCC, Web Client, ipDialog SIP Client, and i200x • Sanity testing, customer defect and patch source testing, and Test Case automation

AT&T Custom Development team member responsible for test plan development and execution. This involved testing various exclusive telecom service features on a Carrier platform. This also included end-to-end testing for customer scenarios involving Advanced Intelligent Networks (AIN), SS7 (CCS7), ISDN PRI/BRI, PTS, and TCAP signaling tools. Standards used include ANSI, ISO, OSI, AIN call model, and Telecordia (BELLCORE). The testing involved included knowledge in the following areas such as the DMS-250 hardware and software translations, XA-CORE, SPM, and SDM (Billing Server). Other duties included, weekly software upgrades on the DMS switch for testing verification, mentoring and training new and existing employees, special customer scenario testing (CSRs), test case database administration (BITE), as well as software patch testing and administration.

Perform debugging and validation for electrical engineers in R&D environment. Build and maintain test-beds used for analyzing changes made in electrical circuitry on medical equipment. Use complex data testing and collection equipment for system integration validation. Also, implement ideas of Electrical Engineers for system improvements and operating efficiency. Complete software validation with customer simulation protocols running clinical chemistry assays. Perform reagent and control evaluations searching for trends and performance issues. Maintain multiple instrument maintenance schedules in a clinical chemistry laboratory.

Component level troubleshooting and repair of 386 and 486 based microprocessor SMT circuit boards in ATM equipment, and their supporting subassemblies. Also, troubleshooting and repair of electromechanical devices involving AC/DC motors, belts, clutches, brakes, and gears.

Component level troubleshooting and repair of high speed C-MOS and microprocessor controlled circuit boards in labeling equipment. Preformed customer technical support. Completed nationwide on-site service, which included installing industrial equipment and the interfaces involved. Also, calibrating systems and training customers on system operation.