Michael Cao Email & Phone Number

Richardson, Tx, Us

• Responsible for enhancing and maintaining Healthcare Payer Operations SaaS products as well as innovate new product development from 0 to 1• Roadmapped initiatives and epics to develop scalable products while prioritizing ongoing feature and enhancement development to meet competitive market trends and needs while staying aligned with the business strategy• Identified complex business problems and translated them into solutions with detailed user stories of functional requirements and user acceptance criteria for the development workflow• Refined backlog and planned sprints to ensure tasks are properly reviewed and story points are estimated for future sprints and development• Prioritized bug fixes, technical debt, and maintenance as needed while adhering to the goals and strategy of the organization• Met with stakeholders and partnered with scrum teams to discuss technical specifications and limitations to provide timely deliverables that accurately meet customer wants and needs• Performed User Acceptance Testing (UAT) and approval of new or updated functionality for releases and go to market• Collaborated with multiple product teams to ensure proper prioritization of cross-product features and dependencies• Redesigned and improved release notes and release management process utilizing cross-platform interoperability between JIRA and Confluence to assure better documentation while increasing ease of use• Documented and articulated product enhancements and updates into digestible release notes for both internal and external stakeholders

Richardson, Tx, Us

• Maintained HIPAA standards while working with big data concerning PHI• Attended to ETL processes to assure data was readily available for clients via platform• Investigated and rectified data issues after loading to maintain data quality• Designed and maintained dynamic, presentable SSRS reports hosted on SQL Servers through Microsoft Visual Studio’s Report Designer for brokers and payers to utilize on platform• Scripted complex queries aggregating data in SQL and MDX (utilizing Vertica and Mondrian OLAP databases) to create analytical report packages for Employer and Stop Loss Reporting on both the client and payer product level• Utilized SVN to help maintain version control with deployments to multiple organizational units• Developed a PowerShell script to assist in deploying SSRS reports by streamlining the organizational unit deployment process• Partnered with engineers, BAs, and Product Owners to analyze and translate business requirements, optimize strategies, and provide actionable approaches for development• Used Confluence alongside JIRA ticketing for technical documentation and sprint planning• Attended daily stand-up meetings with Scrum Masters and Product Owners to provide feedback and updates as well as prioritize and groom JIRA tickets for sprints• Applied Scrum methodology to provide deliverables punctually while working with both Kanban and Sprint boards of fluctuating lengths ranging from a week to a month

● Contracted temporarily at different companies to assist with reception and accurately inputting detailed information into systems

• Processed memberships and created batch reports using Blackbaud's Altru software• Assisted in admitting visitors as well as guiding them to their destinations• Prepared and assisted at events as well as resolved any issues that arose

Petaluma, California, Us

• Utilized time efficiently to reply to customer inquires concerning vacation rentals• Helped settle any conflicts from both customers and clients in a timely fashion