Client: TIM Brasil TelecomTechnical Leader and CRM Specialist working close to IT executives and responsible to identify, plan and delivery CRM improvements on 5 Siebel production environments in 5 specific areas: functional issues, technical issues, infra structure issues, application performance and infra structure performance. Quick understand of client business, application customization and it's problems was a drive to successful bring stability to all environments.- Demonstrated ability to learn and master technical detail related to CRM.- Attention to details and follow-up skills- Conflict management, problem diagnostics and solving.- Strong time management and organization.

Technical Leader of sustain team and responsible to rebuild and optimize the development flow up to production in the project NHOS.Work close to client executive project sponsors to clarify and define strategy to merge all new business requirements made in several development environments into a single point to guarantee consistency and low impact in the production environment, minimizing the post change issues and maximizing the delivery times.- Quick understand of client business expectations and current delivery flow- Manage project scope, drive resolution and keep project on schedule.- Develop and track project action items and issues. Document all necessary items as needed.- Identify and communicate risks and responses to mitigate project risk.- Responsible for the coordination and creation of project documentation and project processes

Principal Consultant in the Oracle Consulting Delivery area with participation in several projects in large companies offering expertise in business analysis, technical definition, assessments, mentoring, sizing, infrastructure and support for both Siebel CRM and Service Cloud installed bases. Main Projects:*** TIM Brasil (2016)Mentoring / Functional analysis in the Siebel UCM project. *** OI Telecom (2015)Technical leader in two side projects of the OI Service Cloud implementation. 1. Integrate the Oracle Service Cloud with the 3 different CTI devices2. Data contingency integration to get information from legacy systems when the information is not in the Service Cloud database.*** Telefonica (2014)Technical leader of the Siebel IP2013 Upgrade project. Definition of upgrade strategy, data replication, regression and stress tests, go live post go live support.*** Telefonica (2014)Technical leader of the Siebel attachments migration to Oracle Web Center contents server. Technical feasibility analysis, upgrade planning strategy, upgrade execution, go live and post go live support. *** OI Telecom (2013)Siebel 6.x support for the Oracle database upgrade project and migration to Exadata servers.*** Sky Brasil (2012)Mentoring and functional analysis in the blue print project phase (as is / to be) of the Siebel NHOS project. Main challenges: Integrate an external user interface to Siebel and implement an interface to the Siebel product catalog since the order management was designed to be initially external.*** TIM Brasil (2011)Product advisory in the business analysis phase of the Siebel project, responsible for ensuring the best practices compliance in the design and implementation. Technical and functional analysis in the Siebel integration project with AMDOCS’s Order Management system

Siebel Technical Leader and Siebel CRM Production Virtualization Project Coordinator, involving Siebel CRM's technical feasibility study, scope, scheduling, team engagement and go-live strategy to VMWare machines. Coordination of an extensive job of correcting crashes, memory leaks and performance tuning in both Siebel and Oracle database.

Siebel AdministratorSiebel developerRelease Management

Lead of the Sustain Team to attend General Motors (Application: Siebel eAutomotive 7.5.3).IT Requirements Evaluation – Determine and evaluate the appropriate IT environment for clients based on the requirements of the CRM applications software.Review and edit requirements, specifications, business processes and recommendations related to proposed solution.Application Customization and Configuration – Make base level application configuration and customization in the Siebel Tools and On Primise ApplicationApplication Sustain and Troubleshooting - Performs performance analysis on daily basis to guarantee the environment healthy and customer satisfaction.

- Campaigns Development using multiple channels and Marketing Server. - Service Account x Legacy Systems integration using Tibco middleware.- Service Requests State Models and Assignment Rules.- UAT tests, production PN resolution and CR implementations.- Siebel deployment and 2nd line production support.

- Technical leader of the GM/CCC Latin America Project.- Siebel installation and configuration including load balance and clustering.- Siebel administrator (SADMIN) and application deployment.- E-Mail response and CTI (Avaya) integration and LDAP authentication.- Configuration of Smart Scripts and Assignment Rules for Service Requests.

Peoplesoft AdministratorPeoplesoft UpgradePeoplesoft server installationNetwork administratorData Security

Technologies: Windows Domains, network administration, Data Security and support to company projects.