Responsible for delivering high-quality, coffee business-relevant education to NCA members and key stakeholders, including education focused on NCA resources; and, ensuring that NCA research and innovation programs and work products are developed and implemented to inform, engage, and grow target audiences.

Responsible for enhancing the value proposition and engagement of the National Coffee Association (NCA) through the management of digital media productions, educational initiatives and market research projects.Duties also include website administrator and marketing lead for the Green Coffee Association. Staff Liaison to the NCA Next Generation Council and NCA Market Research Committee

-Investigated and resolved account-specific issues related to order shipments-Assisted in the development of department methods and procedures-Processed customer inquiries and orders by phone and email-Communicated website, product and marketing issues to various departments for quick resolution-Generated additional product sales using product knowledge and sales tactics.-Assisted in the fulfillment of periodic marketing promotions’-Trained and assisted both new and established employees

Managed all promotional and luxury material for events sponsored by Rolex. Lead a team of inventory workers to organize all goods, create purchase orders and customer orders, and to keep diligent records of all transactions using the company’s inventory control program.Assisted the IT department through each phase of the logistics process with a new inventory control program to work out all technical issues. Worked closely with the marketing department’s Sports Event Manager and Sports Marketing Coordinator to fulfill all promotional merchandise orders for Rolex sponsored events.

In charge of organizing, maintaining and verifying the accuracy of all digital media prior to launch of Barnes and Nobel's new E-Reader, Nook. Collected sales and revenue data from magazine and newspaper publishers to assist the company’ digital newsstand department for presentations and inter-departmental meetings. Inspect the accuracy of information for all new publication entries in the new E-Reader device digital store.

Assisted the Producer, Executive Producer and President with the development, pre-production and production stages. Duties ranged from supervising the production team to raising funds for productions.

- Liaised with clients, producers and other staff- Organizing, scheduling and attending meetings, as well as ensuring the director is prepared for meetings- Delegating administrative duties to other assistants- Devising and maintaining office systems, including data management and filing- Arrange for travel methods and accommodations, as well as frequent travel with director- Provide general assistance during presentations- Screening correspondences and handling them when appropriate

- Assisted Director of Marketing and Client Services with day-to-day marketing responsibilities, which included mailings, database management, email marketing, and scheduling. - Coordinated and assisted the Client Services and Strategy team in managing and growing existing client accounts- Provided input into the strategic direction and associated tactics of client accounts based on astrong understanding of their marketing and business objectives- Organized the collection of client feedback and assisted in increasing client satisfaction and engagement.