Matthew Carlton Email & Phone Number

Westfield, In, Us

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

Focused on helping clients of differing size and industry throughout the United States reduce total cost of ownership, maximizing their return on investment, and reduce risk. Beyond designing and implementing solutions I also supported and troubleshot client’s technology issues including system down emergencies to resolution, providing root cause analysis when requested. I worked with sales to drive new business and manage customer relationships. I worked remote and in person through the country on sales calls. I worked to expand my knowledge into other practices such as wireless and security while keeping up-to-date on my core skills.During the pre-sales cycle, I met with customers and discovered their business needs assessed their current state. Once assessment and discovery were completed, I would architect a solution that minimized risk, drove cost savings, and met the previously identified business objectives. I generated Bill of Materials and Statements of Work as needed while working with Account Executives.Once the solution moved into the implementation stage, I would manage the project with the help of project managers to complete the services needed without interruption to the business. I would sit in change management and project meetings during the life-cycle of the project. Once implementation was complete, I would produce documentation and complete knowledge transfers.

Indianapolis, Indiana Area

Focused on the implementation of Citrix XenApp/Desktop, VMware Horizon View, and NetScaler Solutions for clients of various size throughout the country. Completed End-User Computing Assessments.

Indianapolis, Indiana Area

Focused on helping clients of differing size and industry throughout the United States reduce total cost of ownership, maximizing their return on investment, and reduce risk. My primary focus was End User Computing utilizing Citrix, VMware, and Nutanix. Beyond designing and implementing solutions I also supported and troubleshot client’s technology issues including system down emergencies to resolution, providing root cause analysis when requested. I worked with sales to drive new business and manage customer relationships. As the SME for Citrix I demoed its capabilities to drive new business. I worked remote and in person through the country on sales calls. I worked to expand my knowledge into other practices such as wireless and security while keeping up-to-date on my core skills. I was on an internal team that drove process improvement and provided mentorship to junior engineers.During the pre-sales cycle, I met with customers and discovered their business needs assessed their current state. Once assessment and discovery were completed I would architect a solution that minimized risk, drove cost savings, and met the previously identified business objectives. I generated Bill of Materials and Statements of Work as needed while working with Account Executives.Once the solution moved into the implementation stage I would manage the project with the help of project managers to complete the services needed without interruption to the business. I would sit in change management and project meetings during the life-cycle of the project. Once implementation was complete I would produce documentation and complete knowledge transfers.

Indianapolis, Indiana Area

Was responsible for the design, installation, and support of complex technical solutions for small, medium, and large companies. These solutions generally included the design and installation of Windows Server operation systems, e-mail systems, and server virtualization. Supported and troubleshot critical system down emergencies to resolution, as well as maintained up-to-date documentation.Completed several Microsoft Exchange 2010 migrations. The environments that have been migrated were Microsoft Exchange 2003 and 2007 and range in size from a single server with 50 or less users to multiple, highly available, servers with 2000 or more users in a range of industries including automotive, construction, education, health care, non-profit, and transportation.Completed multiple Microsoft Active Directory upgrades to Windows Server 2008 R2 or Windows Server 2012. The environments that have been migrated were Active Directory 2003 and range in size from a single Domain Controller with 10 or less users to multiple servers in multiple sites with several hundred users in a range of industries including automotive, construction, education, and health care. Completed multiple VMware ESX 5.1 implementations or troubleshooting engagements, the environments ranged in size and complexity. The environments were a mix of single server hosts with no redundancy and multiple hosts with redundancy such as vMotion, HA, and DRS. The environments had an assortment of storage technologies including iSCSI, Fiber Channel, direct attached SAS, and local storage.Assessed and troubleshot several Exchange 2003 through 2010 and Active Directory 2003 through 2008 R2 issues, fixing misconfigurations, installing needed updates, and applying best practices.

Indianapolis, Indiana Area

Led the global systems engineering team, which consisted of six members. Was the main point of escalation for system emergencies. Maintained systems engineering documentation, policies, and procedures. Responsible for quoting system hardware, estimating project costs, and keeping projects on task and budget. Was responsible for mentoring team members to help them grow technically and resolve negative behaviors. Interviewed all new hire candidates for the Windows Server Team.Researched, designed, and implemented Microsoft System Center Data Protection Manager 2010 as the backup and recovery solution for all North American server systems. As a part of this project backup and related retention policies were established and put into place. Also, an offsite tape-vaulting vender was evaluated and selected to store tapes in accordance with the newly established backup retention policy.Designed and implemented an alphabetized mailbox storage structure for the North American Exchange 2007 environment. This was done at the same time the backend storage was migrated from a HP MSA 1500 SAN to an EMC CX4-120 SAN. This was done to move the mail storage to a faster more reliable SAN and to better control the Exchange mail database size.

Indianapolis, Indiana Area

Lead the seven-member Windows Server team, which supported more than 900 physical and virtual servers in over sixty locations located across North America. Was responsible for mentoring team members to help them grow technically and resolve negative behaviors. Interviewed all new hire candidates for the Windows Server Team.Coordinated all changes to the Windows environment to minimize risk. Was responsible for completing root cause analysis’. Maintained Windows server engineering documentation, policies, and procedures. Was responsible for quoting system hardware, estimating project costs, and keeping projects on task and budget. Served as first escalation point for Windows server related support requests and emergencies.Led the team that replaced all Windows 2003 domain controllers and Windows 2003 file server hardware with Citrix XEN Server hosts at each auction site. The hosts contained a virtual Windows 2008 Domain Controller and a virtual Windows 2008 File Server. As a part of this project the large and complex Active Directory environment was migrated from 2003 Native Mode to 2008 Native Mode. All file data was migrated.I was a part of the team that moved the primary data center to Lifeline Data Center. As a part of that move the following projects were completed:• Moved all production servers to a highly available data center through several move events that were designed to limit the amount of downtime to users.• Researched, designed, and implemented a new Citrix XEN Server farm to support KAR’s Citrix Presentation Server farm. • Researched, designed, and implemented a new Exchange 2003 email environment. The environment consisted of a six-node (three active and three passive) mailbox store cluster as well as two front-end (OWA) servers. The cluster was designed to ensure maximum uptime for 10,000 end users.

Indianapolis, Indiana Area

Managed and implemented changes to the company’s Cisco network and Active Directory infrastructure including DNS, DHCP, and WINS. Maintained Windows, Citrix, and ESX servers while resolving problems in a timely manner. Worked as part of a team to complete the migration of the Windows Domain to 2003, migration of Exchange 5.5 to Exchange 2003, and implement a Cisco VoIP solution.

Indianapolis, Indiana Area

Was responsible for three satellite offices in the Indianapolis, Indiana, Columbus, Ohio, and Cincinnati, Ohio. Maintained hardware and software at each office including desktops and laptops, network equipment, servers, printers, A/V equipment, and phones.

Indianapolis, Indiana Area

Was responsible for maintaining equipment used by students and staff. Maintained file and directory servers in the high school, responded to requested for help, and solved technical problems. Helped install more than 500 computers and a gigabit network in the high school.