Marcos Carmena León personal email
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Excellence in management | Customer experience | Digital experience and transformation | Product Innovation | Profit and Loss liability | Successful Operations Execution I Communications I New Business Development I Consumer Insights I Sales & Marketing Efficiency | Business Strategy | Financing Acquisition Process-------------------------------------------------- -------------------------------------------------- ------------It's about understanding customer needs and helping them drive their prosperity, with the ability to match insights with business logic and business value. My passion is finding the true point of differentiation and building a strong offering and customer experience that delivers competitive advantage toward profitable growth. This has been proven to work in all industries, from consumer services to business solutions or a new financial technology from LATAM: my contribution is to drive change and deliver results thanks to a good mix between an entrepreneurial approach and large-scale management skills. organizations that make "things happen". with a consistent history of over delivery.Building a strong customer experience and offering needs an equally strong and disruptive service, because the voice of the customer is the brand and the brand is the key to success. Being a leader is about creating motivation and commitment for the journey we are on.Being curious and creative and with constant optimism and a multicultural oriented approach, I enjoy taking on challenges where there is room for change and where there is a willingness to put the customer at the center of the business.
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Co- Founder / Chief Business Development OfficerKrediya Oct 2020 - Jul 2024Ciudad De México, MéxicoAs the first person at Krediya and a founding member, I have leveraged my extensive leadership experience and international expertise to successfully launch and grow a leading fintech across seven countries in Latin America over the past three years. Starting from scratch, I spearheaded the establishment of operations in Panamá, Colombia, Guatemala, and Mexico, which included hiring key personnel, implementing essential applications and processes, and launching pivotal products such as cell phone and laptop loans. Furthermore, I managed the negotiation and partnership with Mastercard to introduce the new LUKI card company.Responsibilities include:- Developing business plans and designing processes to support growth through customer and market definition.- Facilitating business growth by collaborating with clients and business partners, including suppliers, subcontractors, JV partners, and technology providers.- Building, developing, and enhancing the customer experience roadmap.- Driving sales channels, including identifying new customers and markets, developing market approaches, and preparing proposals.Currently, I balance my role as Chief of Strategy and Business Development with my position as interim CEO in Mexico. As part of my responsibilities in Mexico, I have developed our platform into an open, API-based, and scalable system to sustain ongoing growth. Additionally, I have contributed to establishing a data science hub in Mexico to support the group's expansion. -
Socio DirectorSocial Media Lab S.A. Dec 2018 - Jan 2021Ciudad De México, MéxicoSocial Media Lab’s mission is to identify business opportunities, strategic partnerships and investment oportunities acting as a Launch Pad for new business development.
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Professor Of International MarketingUniversidad Del Istmo, Panama Jan 2019 - Nov 2020PanamáProfessor of International Marketing -
Country Managing DirectorLogytech Mobile Jul 2015 - Jun 2019Panama• One of the leading companies in the BPO and Logístics services in Panama. we are having led the incursion into logistics services, call center services commercial services in various sectors, mainly telcos (3 mayor Telcos in Panama) and financial sector • A clear vocation to lead the organization to find new B2C services in Central America.• Leading of a very diversified and talented staff (Warehousers, Messengers, Salesmen). More than 150 people at national level. -
Managing DirectorOstossola Mar 2013 - Jun 2015LatinoamericaOstosSola is a Consultancy specialized in the generation of Business, Political and Social Strategies. I was managing offices in Spain, the United States (Miami and Washington), Guatemala, Haiti, Dominican Republic, México and Panama and we were operated political and business projects throughout Latam. We have participated as leading advisors at presidential level as well as running mayor presidential political campaigns across Latam.OstosSola offers Strategic Consulting services certified according to the quality requirements of the UNE-EN-ISO 9001: 2008 standard in the services of "Institutional Relations and Communication Cabinet" and "Political and Social Marketing Strategy" (Madrid delegation). It was the first global company certified in the processes of Political and Social Marketing strategies.
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Global Sales ManagerActualgroup Nov 2009 - Feb 2013LatinoamericanA leader in remote IT assistance. We dedicate 100% of our time improving and delivering services to large groups of end users on behalf of leading companies in different industry sectors incl. Insurance, IT & Telecoms and distribution. Also in charge for setting up call center local operations in Colombia and Mexico.
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Business Sales ManagerActualgroup Nov 2009 - Jun 2010A leader in remote IT assistance for . We dedicate 100% of our time improving and delivering services to large groups of end users on behalf of leading companies in different industry sectors incl. Insurance, IT & Telecoms and Distribution. With one obsession: clients satisfaction, retention and multiplication
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Director (Media, Business Services And Industry )Colt Telecom Jan 2007 - Jan 2009Managing a commercial area oriented to sell complex solutions at C-level. Working with marketing, sales, professional services, customer services and operations teams. Involving international and local coordination. -
Midsize Market Sales DirectorColt Telecom Jan 2005 - Jan 2007Responsible for business in Madrid, including direct sales, and Telesales. Combined this responsibility with the prior one as Indirect sales at national level. -
Indirect Sales DirectorColt Telecom Jan 2003 - Feb 2005Established and managed a new division of Channel & Partner sales at national level. Designed and introduced a complete channel framework, including internal processes and policies, sales compensations plans, co-marketing plans, product and sales training and reporting tools (extranet).Opened up sales channels at national level, aggressively pursuing new partners and securing contract wins with them. -
Business Development DirectorColt Telecom Mar 1999 - Jan 2003Established and managed business development and strategic alliances division . Responsible for new services offering and market development. Interfaced with business and financial consultancies, key customers, universities, state agencies and local municipalities.. -
Corporate Marketing ManagerSun Microsystems Jun 1997 - Mar 1999Main responsibilities include marketing programs, advertising, public relations and web marketing. Responsible for designing demand generation campaigns. Responsible for creating the ROI, goals and success criteria for all campaigns; defining and executing Sun major events. Worked closely with sales and product marketing. Responsible for defining, managing, and launching local Web site. Marketing quality processes team leader. -
Marketing Director (Spain & Portugal)Sybase Jan 1995 - Jun 1997Established the Marketing infrastructure for Spain and Portugal Operations Developed business relations with strategic distributors and created a channel infrastructure. Appointed as member of the European Marketing Committee representing the following countries: Sweden, Italy, Belgium, the Netherlands and Spain. •Awarded at personal level by the Sybase's European Users Group commitee. The user group was formed by Sybase customers
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Account ManagerKetchum Public Relations Mar 1992 - Jan 1995Responsibilities included publicity generation; media tour co-ordination, analyst relations, trade shows, corporate communications, speaking platforms and direct marketing. Also developing effective external communications and marketing solutions for local, national and international audiences. Worked for IT accounts like Microsoft, SEGA, Ambra (IBM PC subsidiary), AST Computer, Sybase, SAP, Informat IT Show, ETRE Conference.Key Accomplishments Responsible for co-ordinating the Press Centre at Informat – Barcelona IT Trade Show (1994, 1995) and managed the Press Office at ETRE Conference (1994, 1995). Involved with Microsoft during two years both in public relations and media management.Managed the SAP Press Office in Portugal and Latin America, hiring two local PR agencies.
Marcos Carmena León Skills
Marcos Carmena León Education Details
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Ceoe MadridPublicidad Y Comunicación -
Education -
Europese Universiteit AntwerpenCommunication And Media Studies -
Saint Louis University - Madrid CampusBusiness Communications
Frequently Asked Questions about Marcos Carmena León
What is Marcos Carmena León's role at the current company?
Marcos Carmena León's current role is Visionary Leader Driving Fintech Innovation Across Latin America.
What is Marcos Carmena León's email address?
Marcos Carmena León's email address is ma****@****ail.com
What schools did Marcos Carmena León attend?
Marcos Carmena León attended Iese Business School - University Of Navarra, Ceoe Madrid, Universidad Del Istmo, Panama, Europese Universiteit Antwerpen, Saint Louis University - Madrid Campus.
What skills is Marcos Carmena León known for?
Marcos Carmena León has skills like Product Marketing, Strategic Partnerships, Business Development, Strategy, Solution Selling, New Business Development, Channel, Market Research, Marketing, Public Relations, Business Planning, Direct Marketing.
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