Carrie Morse Email and Phone Number

 Domestic and International reservation sales. Including original, modified and/or cancellations. Handled high volume of call with diverse levels of intensity.  Provide detailed information on destination and properties. While providing excellent customer service and identifying available discounts and/or incentives based on customer desired destination.  Comfortable in speaking with all levels of travel agencies, loyalty program administrators, hotels and resorts.

 Entry of work orders into Streets & Trips to develop daily truck routes for fleet of 10 service vans. Taking in considerations of number of stops, time and distance.  Create and distribute driver package to include; customer information, onsite time requirement, work order details, parts and/or replacements and other specifications as needed.  Resolve all issues and discrepancies for all technicians, customers, other Bernie & Phyl’s locations including interjection of new stops… Show more  Entry of work orders into Streets & Trips to develop daily truck routes for fleet of 10 service vans. Taking in considerations of number of stops, time and distance.  Create and distribute driver package to include; customer information, onsite time requirement, work order details, parts and/or replacements and other specifications as needed.  Resolve all issues and discrepancies for all technicians, customers, other Bernie & Phyl’s locations including interjection of new stops into daily schedules. Served as backup for overflow of calls into Customer Care, Furniture Delivery Dispatch and main line. Show less

 Responsible for all aspects of running the franchise including; order fulfillment , delivery management, inventory, quality control, pricing, marketing, accounts payable, procurement, bank reconciliation, payroll and MA Sales and Use Tax filing. Utilizing QuickBooks for all accounting functions and quarterly financial reports. Execute the design, build out and opening of retail store front.  Perform all duties required for 3 retail employees including recruiting, training and… Show more  Responsible for all aspects of running the franchise including; order fulfillment , delivery management, inventory, quality control, pricing, marketing, accounts payable, procurement, bank reconciliation, payroll and MA Sales and Use Tax filing. Utilizing QuickBooks for all accounting functions and quarterly financial reports. Execute the design, build out and opening of retail store front.  Perform all duties required for 3 retail employees including recruiting, training and daily management. Show less