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Michael Amic-Angelo Email & Phone Number

Trust and Safety professional in social media/online dating tech world at Iron Mountain
Location: Los Angeles, California, United States 23 work roles 2 schools
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Current company
Role
Trust and Safety professional in social media/online dating tech world
Location
Los Angeles, California, United States
Company size

Who is Michael Amic-Angelo? Overview

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Quick answer

Michael Amic-Angelo is listed as Trust and Safety professional in social media/online dating tech world at Iron Mountain, a company with 10 employees, based in Los Angeles, California, United States. AeroLeads shows a matched LinkedIn profile for Michael Amic-Angelo.

Michael Amic-Angelo previously worked as Senior Customer Care Representative, Trust and Safety at Iron Mountain and Full Stack Developer at Self-Employed Freelancer For Web Design. Michael Amic-Angelo holds Full Stack Web Development from Coding Dojo.

Company email context

Email format at Iron Mountain

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Iron Mountain

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Profile bio

About Michael Amic-Angelo

Trust and Safety professional handling extreme escalations on global social network platforms in the dating app space.Language-agnostic full-stack developer and freelancer with experience in creating RESTful APIs in Javascript, Java, and Python-based frameworks.Angular, ReactJS, NodeJS, MongoDB, Javascript ES5/ES6, JSON, Typescript, Socket.IO, ExpressJSSpring and Spring Boot, Maven, Java, MySQL, Postman, Unity3DDjango Flask, Python, SQLHTML5, CSS3, jQuery, Bootstrap, Ajax, Grid styling, CanvasInterests include game dev, blockchain, green tech, fashion tech, and marketing via data analytics.

Listed skills include Community Outreach, Leadership, Data Entry, Event Planning, and 37 others.

Current workplace

Michael Amic-Angelo's current company

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Iron Mountain
Iron Mountain
Trust and Safety professional in social media/online dating tech world
1 Federal Street, Boston, Massachusetts 02110, us
Employees
10
AeroLeads page
23 roles

Michael Amic-Angelo work experience

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Senior Customer Care Representative, Trust And Safety

Current

Boston, Massachusetts, US

AG and BBB complaint handling, social media response management, risk management, damaged property claims assessment, and policy operationalization. Highest-tier user de-escalation. Zendesk, G-Suite, Periscope, Confluence, TextExpander, internal CRMs.

Jun 2024 - Present

Full Stack Developer

Current
Self-Employed Freelancer For Web Design

Language-agnostic full-stack developer and freelancer with experience in creating RESTful and CRUD APIs. Message me for inquiries.HTML5, CSS3, jQuery, Bootstrap, Ajax, Grid styling, CanvasAngular, ReactJS, NodeJS, MongoDB, Javascript ES5/ES6, JSON, Typescript, Socket.IO, ExpressJSSpring and Spring Boot, Maven, Java, MySQL, Postman, Unity3DDjango, Flask.

Oct 2018 - Present

Caregiving

Career Break

Guiding mother through first rounds of palliative care for terminal breast cancer.

Sep 2023 - Jun 2024

Escalations Specialist, Global

Los Angeles, California, US

Served as the primary escalation point for sensitive user situations, tackling everything from legal threats to missing persons’ reports to payment disputes. Edge case interpretation and TOS enforcement to inform and shape policy through cross-functional stakeholder collaboration.

Nov 2022 - Oct 2023

Sr. Trust And Safety Specialist

Culver City, California, US

Escalation risk assessment, contract litigation, and claim adjustment for a tech company specializing in nationwide moving and storage. New hire training, Zendesk and Live Chat macro writing, and SOP development for Trust and Safety, Customer Support, Customer Success, Collections, and Live Operations teams.

Jun 2021 - Oct 2022

Customer Service Specialist

Culver City, California, US

Call center worker offering technical, monetary, and operational assistance to clients in the moving and storage industry.

Apr 2021 - Jun 2021

Project Manager

Nightscape Podcast

Project manager and web developer for a horror podcast, nightscapepod.com

Sep 2020 - Sep 2022

Business Manager And Livechat Agent

New York, NY, US

Serviced a national client base through Bloomingdales' eCommerce platform with home goods and style advising, conflict resolution, and in-store counter management for two counters.

Feb 2020 - Apr 2021

Full Stack Developer

Plants And Animals

Full-stack web developer for new Keto restaurant company, contract

Mar 2020 - May 2020

Full Stack Developer

Illuminare

Full-stack web developer for independent leather distributor.

Nov 2018 - Aug 2019

Front End Developer

Brown Paper La

Front-end web developer for catering company, contract

Jun 2019 - Jul 2019

Front-End Developer

Community Care And Hospice

Freelance. Responsive redesign, custom UI, and webpage architecture consulting for a hospice. (Contract)

Mar 2019 - May 2019

Resident

Bellevue, WA, US

Full stack developer at an accelerator.

Jul 2018 - Oct 2018

Beauty Advisor, Marketing Strategist

Paris, FR

Marketing strategist and sales agent for client-facing and omni-channel sales in luxury retail.

Mar 2018 - Jul 2018

Freelance Makeup Artist

Self Employed

Makeup artist covering bridal, special event, drag, costume, and day-to-day looks.

May 2013 - Jun 2018

Business Manager

Ysl Beaute Benelux

Business management and sales for luxury cosmetics retail.

Dec 2017 - Feb 2018

Face Designer

Milano, MI, IT

Makeup artist, skincare consultant, and fragrance expert for Giorgio Armani cosmetics.

Dec 2016 - Dec 2017

Business Manager

New York, NY, US

Makeup artist, skincare consultant, and fragrance expert for Estee Lauder cosmetics.

Feb 2015 - Dec 2016

Color Specialist, Skincare Consultant, Fragrance Consultant

Neuilly Sur Seine, Ile De France, FR

Certified makeup artist ("color specialist"), skincare consultant, fragrance consultant, and hair consultant.

May 2013 - Jan 2015

Team Lead For Cx, Sales, Customer Success

Consumer Credit Counseling Services Of San Francisco

Nonprofit housing and credit assistance addressing casualties of the housing market collapse and 2008 recession recovery. People management for Outreach (sales), Customer Experience, and Customer Success teams. Created Customer Success team.

Jun 2011 - May 2013

Learning Coach

Seattle, WA, US

New-hire training and customer relation duties.

Oct 2007 - Jun 2011

Site Leader, Sediment Analysis

Arcade Creek Restoration Project

Site leader for the sediment analysis team. Oversaw on-site sample extraction, sample preparation, and sample analysis.

Sep 2006 - May 2007

Camp Counselor

Catholic Youth Organization, Caritas Creek

Responsible for the safety of children in my own and other counselors' cabins.

Sep 2005 - Mar 2006
Team & coworkers

Colleagues at Iron Mountain

Other employees you can reach at ironmountain.com. View company contacts for 10 employees →

2 education records

Michael Amic-Angelo education

Full Stack Web Development

Coding Dojo

Bachelor Of Arts - Ba, Japanese Language And Literature

University Of California, Berkeley
FAQ

Frequently asked questions about Michael Amic-Angelo

Quick answers generated from the profile data available on this page.

What company does Michael Amic-Angelo work for?

Michael Amic-Angelo works for Iron Mountain.

What is Michael Amic-Angelo's role at Iron Mountain?

Michael Amic-Angelo is listed as Trust and Safety professional in social media/online dating tech world at Iron Mountain.

Where is Michael Amic-Angelo based?

Michael Amic-Angelo is based in Los Angeles, California, United States while working with Iron Mountain.

What companies has Michael Amic-Angelo worked for?

Michael Amic-Angelo has worked for Iron Mountain, Self-Employed Freelancer For Web Design, Career Break, Grindr, and Clutter.

Who are Michael Amic-Angelo's colleagues at Iron Mountain?

Michael Amic-Angelo's colleagues at Iron Mountain include Paul Sherman, Alex Duhamel, Gustavo Pereira Santos, Joe Morgan, Cfa, and Abedel Barraj.

How can I contact Michael Amic-Angelo?

You can use AeroLeads to view verified contact signals for Michael Amic-Angelo at Iron Mountain, including work email, phone, and LinkedIn data when available.

What schools did Michael Amic-Angelo attend?

Michael Amic-Angelo holds Full Stack Web Development from Coding Dojo.

What skills is Michael Amic-Angelo known for?

Michael Amic-Angelo is listed with skills including Community Outreach, Leadership, Data Entry, Event Planning, Social Media, Training, Customer Service, and Advertising.

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