Marlon Castro Email & Phone Number

Plano, Tx, Us

As an Account Manager at ZeOmega, my role revolves around:• Fostering Client Satisfaction & Retention: I am dedicated to ensuring our clients' satisfaction and their continued partnership with ZeOmega.• Bridging Product Knowledge Gaps: Identifying and addressing any gaps in product knowledge, I facilitate education and training to enhance client understanding and utilization.• Disseminating Client Insights: I make sure that insights into client issues and objectives are effectively communicated throughout ZeOmega to drive improvements and alignment.• Business Growth Initiatives: Contributing to the company's growth, I proactively identify and support upsell opportunities in collaboration with our Sales team or take the lead in executing upsell strategies independently.

Scottsdale, Az, Us

Senior business leader for a portfolio of client accounts and owning overall responsibility to ensure the clients receive the expected program value. • Assisting the Business Development team with strategic planning• Supporting strategic initiatives that align with new client growth• Independently managing a portfolio of Matrix client programs and relationships • Actively seeking increase solutions with cross-sell and up-selling

Santa Clara, California, Us

• Delivering programs with the highest quality meeting our Partners KPI’s and Objectives. • Facilitating successful on-boarding of new Partners and establish key metrics for success.• Building trusted relationships with key stakeholders within our Partners organization to generate adoption, renewals, and new revenue opportunities.• Devising engagement plans that consider Partner business goals, internal organization structures, and map products and services to achieve these goals• Driving escalation of client issues, coordinate key resources in the escalation process, and assisting with client issues through resolution.• Conducting regular business reviews to ensure engagement and account growth.

Eden Prairie , Mn, Us

• Provide support and materials to contract management for the negotiation of adherence to key contract standards and service level agreements; monitoring compliance with all contractual requirements.• Research opportunities to increase existing business relationships such as addition of product offerings, new products, new territories, etc.• Collaborate on the preparation and presentation of client marketing materials, requests for proposals (RFP’s), product analyses, and new business. • Collaborate with Clinical Informatics department on new business projections/analyses i.e. review of data specifications, interpretation of RFP requirements, and construction of client facing documents.• Oversee implementation of contract or SOW expansion for current client base. • Partner with implementation team for integration of product for new business into operation.• Provide training and support to Optum/UHC sales teams during new business acquisition activities.

New York, Ny, Us

• Ensuring that claims issues are addressed promptly and accurately• Conducting root cause analysis of any large claims projects submitted• Identifying and addressing provider set-up issues that lead to claims problems• Work proactively with Hospital Providers and other functional departments to identify opportunities for process improvement to reduce the volume of claims projects and other improvements in the healthcare delivery/administrative structure• Managing the Hospital Providers with business management oversight through routine evaluation of provider performance measured through core principles including profitability, network adequacy, and membership growth.• Working proactively with Financial Analysis team to understand and monitor financial performance of hospitals, including Excess Medical Revenue, Risk Pool Performance & risk adjustment activities.• Regular review of all standard financial reports available on Hospital Providers to interpret trend analysis of performance and areas of opportunity• Keeping abreast of competitor activity, including new reimbursement and marketing strategies.• Working closely with Clinical Quality team and Hospital Providers to improve clinical, quality and member satisfaction outcomes.

Indianapolis, Indiana, Us

• Developing and maintaining positive relationships with the provider relations community by periodic on-site visits. Communicating on programmatic changes and facilitating the resolution of provider issues.• Recruiting providers to build a cost effective, high quality provider network.• Conducting negotiations and spearheading contract efforts with providers to build and maintain a cost effective, accessible provider network.• Researching, analyzing and recommending resolution for contract disputes, non-routine claim issues, billing questions and other practice concerns.• Coordinates communication process on such issues as medical policies, reimbursement and provider utilization patterns.• Conducting seminars to support the understanding of managed care.• Identifying network access and deficiencies and developing recruitment and contracting strategies.

Indianapolis, Indiana, Us

• Developing and building relationships with new and existing community organizations, provider offices, faith based organizations, schools and performs other activities to enhance Amerigroup's presence in the community• Managing the development of new as well as evaluation of current strategic initiatives that will drive member growth and retention• Identifying and facilitating collaboration of individuals, groups, social service agencies, and other community organizations in educational and outreach activities• Creates and develops community events that target potential members in the market within budgetary guidelines• Maintaining salesforce.com to support ongoing evaluation of Amerigroup

New York, New York, Us

Current clients: Nissan, Infiniti, Visa PrePaid, Florida Blue• Examining the status of each client’s job(s) in the creative department and verifying the jobs will be complete on time• Point of contact for servicing two main clients on current and upcoming projects• Reviewing and presenting concepts/layouts to the client for approval

• Conducting extensive market research for grants and investor interest• Securing sufficient financial resources for future development and expansion• Effectively communicating with vendors to ensure accounts receivables are balanced

Chicago, Illinois, Us

• Increased revenue for the organization by 6% in the NY downstate region• Collected over 15,000 leads, with a majority being converted into sales • Successfully organized and marketed over 200 events per academic year

Mba, Marketing Management

Bachelor Of Science, Corporate Communications