Marlon Castro Email & Phone Number

Plano, TX, US

• As an Account Manager at ZeOmega, my role revolves around:
• Fostering Client Satisfaction & Retention: I am dedicated to ensuring our clients' satisfaction and their continued partnership with ZeOmega.
• Bridging Product Knowledge Gaps: Identifying and addressing any gaps in product knowledge, I facilitate education and training to enhance client understanding and utilization.
• Disseminating Client Insights: I make sure that insights into client issues and objectives are effectively communicated throughout ZeOmega to drive improvements and alignment.
• Business Growth Initiatives: Contributing to the company's growth, I proactively identify and support upsell opportunities in collaboration with our Sales team or take the lead in executing upsell strategies.

Scottsdale, AZ, US

• Senior business leader for a portfolio of client accounts and owning overall responsibility to ensure the clients receive the expected program value.
• Assisting the Business Development team with strategic planning
• Supporting strategic initiatives that align with new client growth
• Independently managing a portfolio of Matrix client programs and relationships
• Actively seeking increase solutions with cross-sell and up-selling

Santa Clara, California, US

• Delivering programs with the highest quality meeting our Partners KPI’s and Objectives.
• Facilitating successful on-boarding of new Partners and establish key metrics for success.
• Building trusted relationships with key stakeholders within our Partners organization to generate adoption, renewals, and new revenue opportunities.
• Devising engagement plans that consider Partner business goals, internal organization structures, and map products and services to achieve these goals
• Driving escalation of client issues, coordinate key resources in the escalation process, and assisting with client issues through resolution.
• Conducting regular business reviews to ensure engagement and account growth.

Eden Prairie, MN, US

• Provide support and materials to contract management for the negotiation of adherence to key contract standards and service level agreements; monitoring compliance with all contractual requirements.
• Research opportunities to increase existing business relationships such as addition of product offerings, new products, new territories, etc.
• Collaborate on the preparation and presentation of client marketing materials, requests for proposals (RFP’s), product analyses, and new business.
• Collaborate with Clinical Informatics department on new business projections/analyses i.e. review of data specifications, interpretation of RFP requirements, and construction of client facing documents.
• Oversee implementation of contract or SOW expansion for current client base.
• Partner with implementation team for integration of product for new business into operation.

New York, NY, US

• Ensuring that claims issues are addressed promptly and accurately
• Conducting root cause analysis of any large claims projects submitted
• Identifying and addressing provider set-up issues that lead to claims problems
• Work proactively with Hospital Providers and other functional departments to identify opportunities for process improvement to reduce the volume of claims projects and other improvements in the healthcare.
• Managing the Hospital Providers with business management oversight through routine evaluation of provider performance measured through core principles including profitability, network adequacy, and membership growth.
• Working proactively with Financial Analysis team to understand and monitor financial performance of hospitals, including Excess Medical Revenue, Risk Pool Performance & risk adjustment activities.

Indianapolis, Indiana, US

• Developing and maintaining positive relationships with the provider relations community by periodic on-site visits. Communicating on programmatic changes and facilitating the resolution of provider issues.
• Recruiting providers to build a cost effective, high quality provider network.
• Conducting negotiations and spearheading contract efforts with providers to build and maintain a cost effective, accessible provider network.
• Researching, analyzing and recommending resolution for contract disputes, non-routine claim issues, billing questions and other practice concerns.
• Coordinates communication process on such issues as medical policies, reimbursement and provider utilization patterns.
• Conducting seminars to support the understanding of managed care.

Indianapolis, Indiana, US

• Developing and building relationships with new and existing community organizations, provider offices, faith based organizations, schools and performs other activities to enhance Amerigroup's presence in the community
• Managing the development of new as well as evaluation of current strategic initiatives that will drive member growth and retention
• Identifying and facilitating collaboration of individuals, groups, social service agencies, and other community organizations in educational and outreach activities
• Creates and develops community events that target potential members in the market within budgetary guidelines
• Maintaining salesforce.com to support ongoing evaluation of Amerigroup

New York, New York, US

• Current clients: Nissan, Infiniti, Visa PrePaid, Florida Blue
• Examining the status of each client’s job(s) in the creative department and verifying the jobs will be complete on time
• Point of contact for servicing two main clients on current and upcoming projects
• Reviewing and presenting concepts/layouts to the client for approval

• Conducting extensive market research for grants and investor interest
• Securing sufficient financial resources for future development and expansion
• Effectively communicating with vendors to ensure accounts receivables are balanced

Chicago, Illinois, US

• Increased revenue for the organization by 6% in the NY downstate region
• Collected over 15,000 leads, with a majority being converted into sales
• Successfully organized and marketed over 200 events per academic year

Mba, Marketing Management

Bachelor Of Science, Corporate Communications