Completed 6-week, customer service training for Insurance company, among the first to be promoted to working independently with clients.Utilized scripts to advise and assist customers to modify insurance plans through on-line portal as part of inbound call center team.Obtained California auto insurance license

Managed a campus supply office as well as inventory control, vendor relations, and order fulfillment. Adapted supply jobs for special needs students to improve vocational skills as well as promote independence.

Created and maintained a twenty-member staff schedule including the logistics of fifty individuals working throughout the community. Developed curriculum that incorporates strategic use of technology. Assisted Director in the hiring and screening process of new employment candidates.Designed Vocational Department for people with developmental disabilitiesResearched and implemented adaptive equipment for students who needed assistance in learningCoauthored grant writing.Identified and implemented a new web-based scheduling application based on IOS and Android. Trained and provided IT help to all employees on web-based applications and functionality.Maintained departments software updates.Deployed new efficient automated solutions within department while incorporating change management.

Human Rights Officer 2010-2013 responsible for training coworkers and supported persons on rights.Maintained all residential records in compliance with HIPAA and company guidelines. Provided documentation for Individual Support Plans.Ensured the safety of residents in a group home setting.Planned and facilitated outings in the community.Med Certified. Communicated with family members and guardians on a weekly basis.Provided care that emphasized independence of all that lived in the residence.CPR and First Aid certification.

Managed a team of sales associates.Responsible for overall sales (managing sales quotas and customer satisfaction).Developed excellent network of repeat and referral business.Managed mobile phone kiosk, responsible for phone activation and all aspects of customer service, inventory management, point-of-sale system and team of employees. Consistently exceeded monthly quotas, benefitting from referrals of prior customers.