Mark Cawood Email & Phone Number

Leeds

Customer Engagement: Develop and retain customers in a friendly and knowledgeable manner. Understand their needs to recommend suitable products and services.Product Knowledge: Stay updated on the latest industry updates, features, and technology trends to provide informed recommendations.Sales: To meet or exceed monthly sales targets. Creating a pipeline of opportunities.Customer Support: Handle customer inquiries and resolve any issues regarding products or services. Follow up on customer satisfaction post-purchase.Promotions and Campaigns: Promote current sales, offers, and promotions to maximize sales opportunities.

Leeds, England, United Kingdom

Building a partner ecosystem through wholesale, dealer and reseller model.Proactively identifying and securing opportunities, with further responsibility for client requirements gathering, upselling and driving negotiations.Establishing sales roadmap for current partners and partner recruitment to drive channel sales growth, whilst defining and executing go to market strategies.Championing all aspects of relationship management with both internal and external customers.Delivering environmental, social, and governance (ESG) based on corporate policies

Leeds, England, United Kingdom

• Champion all aspects of customer management, overseeing the accumulation of accounts and maintain relationships to ensure continued business.• Proactively identified and secure opportunities, with further responsibility for client requirements gathering, upselling and driving negotiations.• Managed sales cycles and assisting in closing deals; establishing and managing business pipeline.

Leeds, England, United Kingdom

• Champion all aspects of relationship management, overseeing the accumulation of accounts and maintain relationships to ensure continued business• Proactively identified and secure opportunities, with further responsibility for client requirements gathering, upselling and driving negotiations.• Creating a partner ecosystem by re-engaging and recruitment of resellers, this will be achieved achieved through executive engagement, including; developing and managing strong relationships at all levels to develop sales• Spearhead partner onboarding and enablement, delivering sales training and growth plans, as well as joint partner planning• Established sales plans for current partners and partner recruitment to drive channel sales growth, whilst defining and executing go to market strategies• Managed sales cycles and assisting in closing deals; establishing and managing business pipeline.

Yorkshire

Key Achievements and Responsibilities: An initial 3 month contract extended due to commercial successes• Business strategy - Delivering a clear roadmap and new business plan required to move forward.• Procurement and liaison with associates developing business relationships and negotiations of new terms.• Assisting with the acquisition of a new industrial business park project – Linking in with the new business strategy.• Managed the ongoing maintenance programs liaising with the external service providers, including; proofing checks and managing consolidation and growth plans.• Ongoing liaison with tenants (CUSTOMERS) utilising relationship and management skills

Key Achievements and Responsibilities:• Headhunted for the role, achieving an initial increase in monthly revenues from 325K – 671K within the first year• Championed all aspects of relationship management, overseeing the accumulation of lots of accounts and maintained relationships to ensure continued business• Proactively identified and secured opportunities, with further responsibility for client requirements gathering, upselling and driving negotiations.• Created a partner ecosystem from re-engaging and recruitment of resellers, this was achieved through executive engagement, including; developing and managing strong relationships at all levels to develop sales• Spearheaded partner onboarding and enablement, delivering sales training and growth plans, as well as joint partner planning• Established sales plans for current partners and partner recruitment to drive channel sales growth, whilst defining and executing go to market strategies• Managed complex sales cycles and assisting in closing deals; establishing and managing business pipeline.• Re-built a partner ecosystem from a damaged region, continually hitting targets while major internal challenges (Sales and CS move from UK to IOM) and new version of portal launched

Manchester, United Kingdom

Supporting the regional O2 partner base with the objective of growing with new customer acquisition and retention of the existing customer base. Keeping dealers updated of all current promotional activity and focused on CSI.

United Kingdom

Focused on developing key business relationships with major telecom service providers in the UK. Soft-ex is a global supplier of Telecom Data Intelligence solutions for Mobile and Fixed Telcos. Soft-ex assists telcos like Telefonica O2 and BT to reduce churn and costs and increase new business acquisition and customer experience with a compelling cloud-based VAS . The Soft-ex TDI solution is unique in that it provides Telcos with Operator Intelligence and also provides their Enterprise clients with online visibility of all costs, EBilling, Policy and Device Management.

United Kingdom

Launch of a regional business channel from scratch with a B2C consumer branded operator – No 4 player in B2B.Sales and growth of the largest indirect account at T-Mobile. Connected for over 10 years with over 2000 mobiles – £1.25 million revenue per annum.Consistent delivery – £10 million pound plus budgets (2010)Incentives won – Vietnam, South America, Vancouver, World cup.Involved in the Northern launch of One 2 One in 1996, building an indirect reseller channel from a blank sheet. Selling a complete portfolio of productsDeliver new business and retain existing – In charge of multi million pound budgetsAbility to manage challenging operations in a fast growing and volatile industry