RESPONSIBILITIESDevelop and implement structured internal policies and procedures.Develop and implement workflow processes to drive business results particularly with respect to compliance, risk, and customer satisfactionRecruit, schedule, assess, and develop staff in multiple roles.Set and monitor team performance targets and KPIs to motivate and reward staff.Implement budgeting strategies around rostering to better allocate resources and in turn, meet customer expectationsDevelop a strong brand and set standards across all service levels.Work with customers to set long term strategic plans, including their own budgets on spending.Write, maintain, and negotiate customer contractsResolve complex employee, customer and vendor disputesEngage with third party contractors on behalf of our customersDirectly manage the building maintenance and cleaning of commercial and strata properties across sydneyActively participated in all levels of the business from high-end responsibilities, through to routine cleaning and garbage management ACHIEVEMENTSImplemented cloud based phone and email systems to improve communication with clients and staffChampioned unique business practices to develop a foothold in the market with a niche offeringImplemented payroll software, maintained staff rosters, and setting a daily scope of work for all staffImplemented accounting software, financial controls, funds tracking, and good bookkeeping practicesAchieved business sales growth of 78% over 4 years and through the pandemicDeveloped and implemented a brand guide for marketing collateralCo-Developed and implemented a bespoke web platform to better communicate with and meet the needs of customers whilst improving workflow efficiency

Working with businesses to develop and execute digital transformation strategies

Primarily tasked with achieving weekly and monthly revenue and KPI targets within a retail environment, this role is fully customer facing and involves high-intensity consultative selling activities. Providing me with solid leadership experience as senior member of the sales team, manager and mentor, I have been recognised for superior contributions to team performance through proactive provision of sales coaching and product expertise.• Consistently meet KPIs and sales targets, recognised for performance through receipt of a number of Gold Stars;• Maximised sales opportunities by contributing to in-store marketing efforts and promotional days;• Processed customer transactions and finance agreements with a high degree of attention to detail.

> Become recognized as technical SME for product features> Create and produce visually appealing and effective training materials> Manage the global customer and sales training programs and deliver new learning material and curriculum designed to elevate the technical understanding of our sales organisation and our channel partners about Soprano products> Speak frequently with internal sellers and customers via live online sessions and pre-recorded webinars about the most relevant features/functionality for their specific technical applications> Work with the global sales team to create a customer feedback loop that informs the creation ofadditional training content and marketing materials> Perform additional marketing and marketing lead coordination responsibilities as necessary or required to support marketing team and business objectives

An invaluable working experience gaining practical expertise in driving a customer engagement program for a leading accommodation provider, this role required a strategic and operational approach to managing the delivery of key projects. Initially responsible for leading residential services, including incident response and security, I became increasingly involved in providing leadership of broader operational initiatives including events, marketing campaigns, customer service and recruitment of temporary staff during periods of high-activity. • Applied advanced project management skills to leading end-to-end delivery of residential community program initiatives, notably managing the entire recruitment lifecycle for 70 temporary staff during a project period;• Identified and developed opportunities to fulfil program remit, collaborating with government, university and parent company stakeholders to secure budgets for new initiatives;• Organised key customer and community events to time and budget targets, including the annual Halloween Party, the largest University event in Canberra with over 1000 attendees;• Proactively ensured effective risk management, financial controls and OHS policies for operational activities and projects to maintain incident free status for student events and mitigate organisational exposure.

Responsible for customer service at POS through the store. Up to 24 registers and 30 staff.Accountable for large sums of cash, specialised transactions including refunds, repairs, layby, and self service transactions.Demonstrated initiative by taking charge of duties above my position such as rostering, banking, appraisals, and other duties of superior managers in their absence.