Senior Engineering Manager
New York, Ny, Us
Responsible for engineering on 4 teams (12 engineers): Internal administration tools, Salesforce, Customer Onboarding and Customer Control Panel • Engaged Engineers, Product Managers, UX Designers, Marketing and Program Managers to experiment with changes that increased customer onboarding revenue by $2.5 million ARR. • Enabled software change management process for IPO preparationUnified Abuse, GDPR and Dunning processes into one account cleanup distributed system which cleared thousands of old, unused customer resources, impacting resource availability and clearing months of bad debt • Instituted UX collaborations to prepare for significant design improvements to internal Ruby monolith admin application • Migrated key user & account data entities into micro services and databases • Managed substantial support organization changes include 33% growth in support agent staffing; complete turn over of support management staff and substantial updates to ticket SLOs in Salesforce Service Cloud. • Technologies: Golang, gRPC, Ruby, Rails, Javascript, React.js, Docker, Kubernetes, Kafka, MySQL, Redis, Apex/Lightning, Grafana, Prometheus, Optimizely, Pendo • Methodologies: Agile, SCRUM, Kanban, Continuous Integration/Deployment/Delivery, microservices, SDLC