Stephen Mcbride Email and Phone Number

• Work as a member of the Business Operations team to provide best-in-class operational services for a 150-person company• Manage, maintain, and enhance sales tools and processes• Investigate and vet software solutions to increase sales and marketing efficiencies• Established a support team and ticket management process using Salesforce.com

• Implement and manage key Sales and Client Services processes across multiple cloud technologies• Assist in the gathering and reporting of metics on both individuals and the company • Optimize current work streams to maximize efficiency and ensure adherence to industry best practices

• Worked alongside the Services Operations team to identify and prioritize key business needs• Scoped and allocated projects on a month-to-month basis• Oversaw and assisted in the building and deployment of projects to the Services Team• Delivered ad hoc Salesforce administration tasks

Serve as a domain expert and knowledge resource within the Support Team, specializing in HubSpot's integrations with Salesforce.com, Wista, Zapier, and GoToWebinar.Act as a bridge between Support and Product Development, aligning with the Product Manager for Integrations.Provide feedback to Product Managers regarding call drivers while helping to contextualize issues brought forward by customers.Maintain a publicly-facing knowledge database of frequent questions and answers relating to HubSpot's integrations available through http://knowledge.hubspot.com/.Deliver product-specific training to new hires and develop maintenance training for existing support engineers.

Acted as a bridge between Support and Development, aligning with the Product Manager for Integrations and acting as a domain expert within Support, specializing in HubSpot's integrations with Salesforce.com, Wista, Zapier, and GoToWebinar.Provided feedback to the Product Manager regarding call drivers and helped to contextualize issues brought forward by customers.Maintained a publicly-facing knowledge database of frequent questions and answers relating to HubSpot's integrations.Delivered training to new hires and maintenance training to existing support engineers as needed.

• Worked with clients to help them align, streamline and configure their technological solutions with their business processes.• Utilized expertise with Salesforce.com to help clients best leverage their resources• Developed training materials for end-users to help best implement new solutions• Achieved certification as a Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant

• Worked with clients to help them align, streamline and configure their technological solutions with their business processes.• Utilized expertise with Salesforce.com to help clients best leverage their resources• Developed training materials for end-users to help best implement new solutions• Achieveded certification as a Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant

• Generated new leads and sales revenue through direct outreach and targeted marketing campaigns• Expanded and maintained the company's presence in the social media domain by updating and managing the company's Facebook and Twitter websites• Attended Oracle OpenWorld 2010 Conference in San Francisco as a marketing representative• Developed marketing materials for distribution to clients and prospects• Produced and edited video demonstrations highlighting product updates, features, and specialties

• Enforced policies outlined in the Student Code of Conduct as well as the Guide to Residence Hall Living• Provided resources to over 50 residents through building community and fostering development• Acted as a resource to residents by providing information about campus events, initiatives, and services• Completed programming expectations by planning and executing at least 5 programs per semester based on the developmental model put forth by the Department of Residential Life• Carried out all responsibilities of the position while holding a full time job

• Created lesson plans twice a week adhering to national standards for 10 preschool aged children• Supervised nine college students to ensure that they were maintaining high quality standards in tutoring sessions, as outlined by the Jumpstart National Headquarters• Reported weekly to Site Manager, giving updates on team progress and developments