Operations Manager
I bring the vision of commercial sports facilities and backyard family courts to life. I lead both internal and subcontracted installation teams, ensuring they operate at peak efficiency. I also oversee an office staff dedicated to managing projects and logistics. For larger commercial projects, I step in as the Project Manager, ensuring a seamless process and delivering a "WOW" customer experience.Areas of Focus and Accomplishments:Leadership Development: Committed to not only being a strong leader but also fostering leadership in others. I focus on enhancing each individual's unique skill set, boosting their confidence, and empowering them to take ownership of their roles within the business.Project Management: Directed large-scale commercial facility projects, ensuring on-time and on-budget all while meeting each unique facilities' requirements. Successfully implemented a robust project management software that introduced trackable KPIs for both the Project Management and Installation teams, significantly improving efficiency and accountability.Facility Operations: Scheduled, planned and optimized the Total Sport Solutions service team to deliver on critical service requests and regular scheduled maintenance. Innovation: : Spearheaded the launch of True Court by Pickleball United in Canada—an innovative, portable pickleball court designed to meet the rapid growth of the sport and support quick setups for emerging demand.Customer Service Enhancement: Developed a customer service system with our installation teams to drive more Google Reviews, significantly boosting our SEO from the ground up.Strategic Partnerships: Collaborated with the Ontario Basketball Association, Basketball Canada, Pickleball Ontario, and Toronto United Pickleball Club on multiple unique events, raising awareness for these organizations and their respective sports.