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Matt Mccabe is listed as Director, Digital Customer Success Transformation based in Hermosa Beach, California, United States. AeroLeads shows a work email signal at cisco.com and a matched LinkedIn profile for Matt Mccabe.
Matt Mccabe previously worked as Director, Digital Customer Success Transformation at Cisco and Consultant - Partner Strategy and Growth at Del Oro Consulting, Inc.. Matt Mccabe holds Bs, Business Administration, Management And Operations from Villanova University.
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AeroLeads found 1 current-domain work email signal for Matt Mccabe. Compare company email patterns before reaching out.
I'm a strategic leader with a proven track record of delivering exceptional results in both tech startups and large global organizations. I build high-performing teams, processes, and solutions that drive customer value at scale. My teams have enabled proactive, personalized and predictive Customer Success outcomes through Digital Customer Success platforms resulting in increased ARR and ROI. I've also built teams that deliver great customer service, delivering high-touch deployments of complex solutions for very large customers.Expertise lies in:- Building service organizations for scalability. Developing customer offers, leading service delivery and deploying impactful solutions resulting in over $100m in annual revenue.- Consistently exceeding targets through cost optimization, revenue growth, and customer satisfaction. Resulting in over 150% increase in ARR.- Leading cross-functional teams to achieve high-impact, data-driven improvements in business operations via implementation of innovative data management strategies and platforms.- Fueling a culture of continuous learning and growth both personally and professionally. Most recently certified as an AWS Practitioner and Customer Success Operation Professional via Gainsight.
Listed skills include Professional Services, Management, Saas, Strategic Partnerships, and 46 others.
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San Jose, CA, US
Led teams to enable Digital Customer Success by consolidating product telemetry and enterprise data into a unified repository, a first for Cisco. - Led a specialized team in establishing connection with diverse data sources, including product and commerce data, ensuring a robust launch of CX Cloud, Cisco’s Digital Customer platform. - This enabled.
Established a unified partner model at VMWare, streamlining 7 disparate partner programs with varying entitlements, incentives, and success metrics into a cohesive points-based system. - This strategic initiative significantly enhanced the partner experience – fostering simplicity and flexibility, while concurrently unlocking new growth opportunities for.
El Segundo, California, US
Orchestrated the deployment of a comprehensive live-streaming infrastructure, encompassing broadcast coordination, satellite transmission optimization, and multi-language support. - Achieved 100% year-over-year growth in both unique, concurrent viewership and total hours viewed. - The overall impact was transformative with streaming fan engagement.
San Jose, CA, US
Led a team responsible for deploying the newest solutions for over-the-top video delivery for service providers. The team would be first to work with the developers to understand the technology and develop the leading practices to install and deploy these multi-product, complex solutions. We deployed ground-breaking solutions at the largest global SP's.
San Jose, CA, US
Led a team of engineers responsible for deploying and supporting innovative SIP-based solutions for voice and video communications. As a practice organization we were responsible for developing the deployment and support methodologies and then training the rest of the services engineers around the globe to deploy and support the solution. Our team was also.
San Jose, CA, US
dynamicsoft was a leader in SIP based VOIP solutions focused on the mobility and cable markets. As one of the initial team members I built and led customer service organization, delivering superior customer support and professional services to a global customer base. My team delivered the first standards based SIP solution to major carriers, enabling them.
Santa Barbara, CA, US
Developed Asia-Pac services and support operations for mid-sized ERP firm. Eventually led all global customer support which included a network of support partners across 20+ global offices. Managed budgets over $10m and annual revenue of $80m.
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Matt Mccabe is listed as Director, Digital Customer Success Transformation.
AeroLeads has found 1 work email signal at @cisco.com for Matt Mccabe.
Matt Mccabe is based in Hermosa Beach, California, United States.
Matt Mccabe has worked for Cisco, Del Oro Consulting, Inc., World Surf League, Cisco Systems, and Dynamicsoft.
You can use AeroLeads to view verified contact signals for Matt Mccabe, including work email, phone, and LinkedIn data when available.
Matt Mccabe holds Bs, Business Administration, Management And Operations from Villanova University.
Matt Mccabe is listed with skills including Professional Services, Management, Saas, Strategic Partnerships, Strategy, Cloud Computing, Go To Market Strategy, and Leadership.
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