Matt Mccabe Email & Phone Number

San Jose, Ca, Us

Led teams to enable Digital Customer Success by consolidating product telemetry and enterprise data into a unified repository, a first for Cisco. - Led a specialized team in establishing connection with diverse data sources, including product and commerce data, ensuring a robust launch of CX Cloud, Cisco’s Digital Customer platform. - This enabled self-service for customers with access to proactive and personalized product/asset views, contextual learning & enablement, device management insights and recommendations and support cases. - Strategic outcome was an increase Annual Recurring Revenue (ARR) for Success Track Services of 154%. Spearheaded a transformative initiative by assembling and leading a large cross-functional team. Successfully created a streamlined process to ensure effective test data creation, overcoming the challenge of manually acquiring essential data for end-to-end testing. - Outcome was an impressive 90% reduction in lead time for test data creation and execution of tests.Addressed the prolonged data discovery process by implementing Atlan, a cutting-edge data catalog tool, which facilitated rapid identification of data. - Solution provided access to metadata within the data lake – enabling self-service data discovery and eliminating the need for engineering assistance to find the right data. Streamlined approach resulted in substantial cost savings, averaging $20k per request. - Unlocked innovation opportunities at Cisco, transforming data discovery from a cumbersome 2+ months to a matter of minutes via self-service, a +95% improvement.

Established a unified partner model at VMWare, streamlining 7 disparate partner programs with varying entitlements, incentives, and success metrics into a cohesive points-based system. - This strategic initiative significantly enhanced the partner experience – fostering simplicity and flexibility, while concurrently unlocking new growth opportunities for VMWare and its partners.Developed highly automated service at Cisco that packaged customer insights into a partner-sold and delivered offer. This enabled projected revenue of $100mm per year. Led the launch of market trials with global partners and moved rapidly to general availability – including operational readiness and partner enablement. At Improv Excel, launched an interactive training organization focused on enhancing teamwork and creativity through Improv. Clients included Raytheon and Keller Williams.

El Segundo, California, Us

Orchestrated the deployment of a comprehensive live-streaming infrastructure, encompassing broadcast coordination, satellite transmission optimization, and multi-language support. - Achieved 100% year-over-year growth in both unique, concurrent viewership and total hours viewed. - The overall impact was transformative with streaming fan engagement skyrocketing from just over 100,000+ per event to an impressive 7.5M during the inaugural year of implementation. Pioneered the development and launch of a singular fan application, offering access to hundreds of events annually. Social media fan base surpassed 3.5M, clearing benchmarks set by other major sports leagues.Led the Board and Executive team in defining strategy, objectives and corporate KPI’s. Managed weekly executive forum to maintain focus on revenue, innovation, fan growth and expense management. - Deployed Performance Management Program to ensure team and individual alignment.Spearheaded the acquisition and integration of Big Wave World Tour - 6 events per year, $18m budget. - Deployed processes and tools to enable the overall delivery of 40 live events at remote, global locations. - Consistently came under per event budget of $3.5M with over 80 direct and indirect staff.Successfully led HR, Legal, Digital, Event Management, Security, Production, and Regional Teams. Deployed CRM & Project Management processes & tools to enable growth from 5 to over 60 employees, 40 contractors in 1 year.

San Jose, Ca, Us

Led a team responsible for deploying the newest solutions for over-the-top video delivery for service providers. The team would be first to work with the developers to understand the technology and develop the leading practices to install and deploy these multi-product, complex solutions. We deployed ground-breaking solutions at the largest global SP's like Verizon, Comcast and Time Warner. The team then trained the global pool of engineers on how to sell the service offerings we developed and how to deliver the deployment and support services for the new technology. We had full customer satisfaction and P&L responsibility.

San Jose, Ca, Us

Led a team of engineers responsible for deploying and supporting innovative SIP-based solutions for voice and video communications. As a practice organization we were responsible for developing the deployment and support methodologies and then training the rest of the services engineers around the globe to deploy and support the solution. Our team was also responsible for deep-packet-inspection and CDN solutions.

San Jose, Ca, Us

dynamicsoft was a leader in SIP based VOIP solutions focused on the mobility and cable markets. As one of the initial team members I built and led customer service organization, delivering superior customer support and professional services to a global customer base. My team delivered the first standards based SIP solution to major carriers, enabling them to deliver innovative mobility solutions for their customers. As an executive I was an integral member of the team enabling our acquisition and transition into Cisco Systems.

Santa Barbara, Ca, Us

Developed Asia-Pac services and support operations for mid-sized ERP firm. Eventually led all global customer support which included a network of support partners across 20+ global offices. Managed budgets over $10m and annual revenue of $80m.

Bs, Business Administration, Management And Operations

Mba, Finance