Colleen Mccain Email & Phone Number

Falls Church, Va, Us

Virginia, United States

Falls Church, Virginia, United States

Moonlights as a rockstar bartender serving craft brew to locals.• Educates guests about flagship beers, as well as rotating beers on tap.• Provides intelligent and entertaining conversation to all guests who visit the tap room.• Changes kegs and stocks coolers with available beer.• Maintains clean and safe environment for guests.

Washington, District Of Columbia, United States

Dynamic event management professional responsible for all events for 3 association clients. Other special projects completed for clients: mobile app development, internal ANSI accreditation audit, technical certification exam rewrite, implementation of lifetime achievement awards program, and annual member survey analysis.• Plans and manages in-person events from board meetings (11 people) to conferences (800 people).• Creates meeting budgets and manages costs throughout the planning process to adhere to budget constraints.• Sources hotels/venues for future membership meetings and board meetings.• Engages in contract negotiations with hotels/venues to secure desirable costs.• Coordinates with board members to efficiently schedule and plan quarterly board meetings for 3 association clients quarterly.• Manages all in-person and trade show event logistics including; booth management, speaker management, vendor/exhibitor management and social event planning.• Implements set travel policies & expense procedures• Manages $40,000-dollar client mobile app development project from planning to launch.• Collaborates with designers and vendors to create marketing collateral and creatives.• Oversees creative development, budget and performance of digital marketing campaigns to drive client programs.• Leads executive committee members in monthly marketing meetings to discuss critical marketing initiatives.

Sold social rooms-only-blocks to groups in the Northern Virginia and D.C. area. Was responsible for achieving monthly/quarterly quotas to support annual individual and team sales goals. Consistently achieved over 100% of monthly sales quota for 8 months (Jul. 2019-Feb. 2020).Participated in weekly sales team meetings to discuss tentative sales leads and sales projections. Collaborated creatively to brainstorm, plan and execute sales activities; i.e. prospecting, sales calls, and sales blitzes. Acted as the point of contact for corporate and SMERF room block only groups with 10-500 room nights. Was responsible for managing details based on the group's sales contract. Worked directly with meeting planners to collect and confirm rooming lists, billing information and special considerations as outlined in the contract. Oversaw billing process, including final billing for all group charges.Managed marketing material for the property. Created and planned social media posts for Facebook and Instagram. Participated in quarterly marking meetings to review website performance.• Carried two annual sales quotas simultaneously totaling approximately $840,000 in room block sales and private event sales• Was responsible for Tavern64 restaurant private event sales with an annual quota of approximately $125,000• Achieved over 100% of annual private event sales quota (2019)• Managed Tavern64 event planning process by working with client on event planning, menu selection and billing• Coordinated in-person client site visits to the hotel

Arlington, Va

I was the safety net, tracking several tasks and proactively handling paperwork so that the sales team can do what they do best, sell. I created an automated tracking system that allows the sales team to efficiently track incentive awards offered to groups visiting Hawaii. Since the implementation of this system, our team is able to proactively process the incentive award payments to those groups. Managed East Coast Regional Director of Accounts and Midwest Regional Director of Accounts providing sales and administrative support.• Processed 10-30 sales leads per week in the SimpleView CRM database• Maintained filing system consisting of travel forms, budget tracking sheets, payment vouchers, etc.• Contributed to Tradeshow and Sales Blitz preparation• Handled sales-related documents, including hotel contracts, proposals, RFPs, etc.• Contributed to the design of Bid Books to win group business

Honolulu, Hi

Managed VP of Meet Hawaii (all market group tourism) and the Midwest Regional Director of Accounts providing sales and administrative support.• Organized Monthly Sales Reports on behalf of the Meet Hawaii team• Developed an automated sales incentive offer tracking system using the CRM database, SimpleView• Composed seven new task training guides for the Sales Coordinator position• Facilitated the training of four temporary employees and two new hires• Coordinated monthly team calls and presentations with up to 15 attendees located across different time zones• Maintained inventory of marketing materials• Provided customer service in the Meet Hawaii Marketplace during the Incentive Research Foundation Tradeshow

Honolulu, Hi

Was responsible for front line customer service, clerical duties, and data entry/retrieval. • Managed phone lines to connect customers with information regarding their claim or policy• Exercised patience and compassion with customers

Manassas, Va

Discover Prince William & Manassas is the Convention and Visitors Bureau (CVB) marketing Prince William County and Manassas, Virginia as a destination for leisure and business travelers, group tours, conferences, meetings and events.Completed a 400 hour internship with the Prince William County Convention & Visitors Bureau. Designed the Prince William County Sports Facility Guide which included facility layouts and specifications of 10 plus sports facilities across in the county to increase sports tourism business.• Composed itineraries and e-mails on behalf of Sales Manager• Maintained contacts, leads, and trade show notes in iDSS database system• Designed sales material sold on websites such as; Viator, Expedia and Trip Advisor• Increased group sales by creating a Sports Facility Guide • Aided Sales Manager during familiarization tours • Corresponded regularly with area industry partners in-person, over the phone and via e-mail

Clifton, Va

Energetic, professional and enthusiastic about wine. Position included educating customers while selling award winning wines. Conducted tastings and assisted guests with purchases, and special events.Educated guests on a variety of wine and food selections. Regularly built rapport with guests discussing wine and related topics.• Lead wine presentations to groups ranging from 2-25 guests• Served during three wine club events and two catered seasonal dinners• Set-up/tore down event staging for three wine club events and two catered seasonal dinners• Served a high volume of guests during peak hours • Advised guests on Wine Club memberships • Managed information in Wine Ware database • Facilitated quarterly Wine Club pick-up

Chantilly, Va

Worked with young families and children, practiced strong communication and organizational skills. Daily tasks included greeting students, registering students, answering telephones, maintaining class schedules, light cleaning, and reporting end of day settlements.Was responsible for selling swim classes, completing clerical duties, and managing class schedules.• Educated clients in person and over the phone on classes offered based on their child's needs• Registered students in person and over the phone for swim classes• Managed class schedule and swim instructors on evenings and weekends• Maintained cleanliness of the facility when classes weren't in session

Bachelor'S Degree, Tourism And Events Management

Activities and Societies: Member of the Executive Planning Committee coordinating the first Sport, Recreation, and Tourism Career Social.

Associate Of Science (A.S.), General Studies

Activities and Societies: Recreation & Parks Society, Fall 2013