Cole Mccannon Email & Phone Number

Remote

• Prepare and give technical presentations to explain to customers how the products and services work.• Work with the customers and engineers to ensure the equipment meets the system requirements.• Communicate with the sales team to understand consumer demands and offer sales support where necessary.• Secure orders, guarantee product standards and assure product delivery.• Establish customer rapport and acceptance.• Provide product feedback to engineering to meet customer demands.• Help clients to solve problems with product usage.• Recommend new and improved products to the customers and explain how the equipment will be more cost-effective.

Remote

● Conducted Business English training sessions for corporate clients.● Designed and delivered tailored lesson plans focusing on language skills relevant to professional contexts.● Ensured data privacy and security by implementing GDPR-compliant practices in all aspects of teaching.

● Remote Experience as a freelance medical/legal interpreter. ● Translate sensitive client information and appointments between English and Spanish● Ensure HIPAA Compliance by properly destroying all sensitive information and verifying information for medical providers.

Remote

● Implement secure cloud configurations using Azure Private Link, Network Security Groups, Microsoft Defender for Cloud, and Azure Regulatory Compliance for NIST 800-53, PCI DSS, and HIPAA/HITRUST, resulting in a 63% reduction in security incidents over the same time interval● Troubleshoot and support Microsoft Azure services, including Microsoft Sentinel (SIEM), Virtual Machines, Azure Monitor, and Azure Active Directory (Entra ID)● Develop KQL queries to support Log Analytics workspace and Microsoft Sentinel, resulting in a number of new SIEM dashboards and workbooks

Medellín, Antioquia, Colombia

● Digital content creation for an English course on Platzi English Academy.● Organization and preparation of course according to pre-established learning goals.● Creation of promotional material for course.● Recording of course on-site in Medellin.● Weekly events/activities to teach Latin American tech students business-level English.

Denver, Colorado, United States

● Led office in the absence of and transition to a new program coordinator. Served in a key role to assist in the hire of a new program coordinator. ● Processed multiple incoming requests and directed thousands of bilingual clients within the program.● Translated legal documents and contracts to be officially submitted to USCIS.● In charge of all case management and scheduling of appointments.● Conducted an extensive process of outreach and statistical grant reporting.● Wrote copy for citizenship articles on the website.● Helped to hire and fully trained a replacement employee before resigning.

Denver, Colorado, United States

● Recognized within the Amazon Leaderboards and promoted to Learning Ambassador with increasing responsibilities due to exemplary performance.● Trained new hires, coached employees, and resolved missing package logistics.● Processed and coordinated packages as a Blue Badge employee within the distribution center.

● Participated in the creation of website, writing engaging copy for portions of the main content, and offering feedback regarding the website layout.● Conducted competitive analysis of the current language learning market for this startup organization based on the linguist Steven Krashen's Comprehensible Input Hypothesis.

Bachelor'S Degree, International Studies And Japanese

Activities and Societies: Worked with international students as the English Language Circle Leader, and participated in the Perapera.

Study Abroad, Japanese Language And Culture Studies Program

Activities and Societies: Organización de ensayos y conciertos para un club de música en japonés. Cabe resaltar la participación única.