Chief Strategy Officer (Cso)
Current
2024 - Present
~2 yrs 5 mos
AeroLeads people directory · profile
Cathal Mccarthy Email & Phone Number
Former, Apple, eBay and PWC - GTM, Customer Experience, Customer Success, Customer Support, Conversational AI, BPO, Contact Center
at
Kore.ai
1 work email found
@mac.com
4 phones found area 408
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Former, Apple, eBay and PWC - GTM, Customer Experience, Customer Success, Customer Support, Conversational AI, BPO, Contact Center
Location
San Jose, California, United States
Company size
Who is Cathal Mccarthy? Overview
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Quick answer
Cathal Mccarthy is listed as Former, Apple, eBay and PWC - GTM, Customer Experience, Customer Success, Customer Support, Conversational AI, BPO, Contact Center at Kore.ai, a company with 201 employees, based in San Jose, California, United States. AeroLeads shows a work email signal at mac.com, phone signal with area code 408, and a matched LinkedIn profile for Cathal Mccarthy.
Cathal Mccarthy previously worked as Chief Strategy Officer (CSO) at Kore.Ai and President - Conversational AI at Interactions Llc. Cathal Mccarthy holds Masters, Economics & Finance from Maynooth University.
Company email context
Email format at Kore.ai
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*@mac.com
68% confidence
AeroLeads found 1 current-domain work email signal for Cathal Mccarthy. Compare company email patterns before reaching out.
Profile bio
About Cathal Mccarthy
Seasoned Global Executive | Driving Growth and InnovationProven track record in leading customer-centric organizations through transformative growth stages. Deep expertise in CRO, COO, CCO, and CMO roles within Fortune 100 companies and high-growth startups.Specializing in:Accelerating Growth: Navigating inflection points and driving rapid scale through innovative strategies.Customer-Centric Leadership: Fostering a culture of excellence in customer experience and satisfaction.Technology-Driven Innovation: Leveraging cutting-edge technology to drive business growth and efficiency.Channel Excellence: Managing diverse sales channels, including direct B2C, B2B indirect, and marketplaces.Since 2018, I've served as a strategic advisor to numerous privately held and venture-backed companies, spanning a wide range of revenue sizes from $1 million to over $1 billion. Frequently engaged by CEOs, I've been instrumental in transforming their go-to-market strategies and scaling their executive teams to drive significant growth.
Listed skills include Leadership, Strategy, Sales, Solution Selling, and 24 others.
Current workplace
Cathal Mccarthy's current company
Company context helps verify the profile and gives searchers a useful next step.
Kore.Ai
9 roles · 26 years
Cathal Mccarthy work experience
A career timeline built from the work history available for this profile.
President - Conversational Ai
Optimized and accelerated customer acquisition and retention strategies to accelerate business growth. My responsibilities included attracting and converting new customers at the top of the funnel to fostering long-term loyalty and maximizing customer lifetime value. Previously served as an advisor from 2018 to 2019
Jan 2022 - Jun 2023
Chief Customer Officer
Created a Global CX organization obsessed with solving customer issues across a splintered industry support experience. Scaled operating systems and people process to drive Industry leading Customer Satisfaction and NPS.
2020 - 2022
~2 yrs
Chief Operating Officer - Conversational Ai
Scaled the key functions across Marketing, Sales and Customer success to sell into and support F100 accounts across Health, Finance and Telecom.
2018 - 2020
~2 yrs
Vp Global Customer Support & Customer Experience
- Hired to transform eBays support experience as part of eBays overall differentiation strategy
- Led global customer support operations for 163M users, optimizing user experience and achieving 40% customer satisfaction improvement.
- Spearheaded the global launch of eBay's innovative payments platform, ensuring smooth financial transactions.
Jan 2017 - Dec 2018
Senior Director Global Customer Support
- Led the global customer support team at Apple, ensuring world-class NPS and scalability.
- Implemented strategies for pre and post-sales support during critical product launches.
- Achieved business model flexibility and scale, enhancing customer experience and satisfaction.
2000 - 2016
~16 yrs
Senior Director Ww Sales & Customer Service Strategy
Led World Wide Sales Strategy & Sales Enablement Teams. - Sales & Business Operations - Internal Communications - Learning & Development - Product Management - Workforce Solutions - Internal and BPO Teams
Oct 2007 - Dec 2012
Senior Director World Wide Sales
Led pre-sales Direct Sales for Apple's eCommerce sites worldwide.
2004 - 2007
~3 yrs
Director Of Operations
Jan 1997 - 2000
Team & coworkers
Colleagues at Kore.ai
Other employees you can reach at kore.ai. View company contacts for 201 employees →
DS
David Sang-Ho Jun
Colleague at Kore.AiSeoul, South Korea, United States
View →
RO
Richard Oldham
Colleague at Kore.AiSydney, New South Wales, Australia, Australia
View →
KS
Kristian Sjumarken
Colleague at Kore.AiSan Francisco, California, United States, United States
View →
NP
Nagasai Pallapotu
Colleague at Kore.AiHyderabad, Telangana, India, India
View →
PU
Pranay Upadhyay
Colleague at Kore.AiHyderabad, Telangana, India, India
View →
JN
John Nicholson
Colleague at Kore.AiUnited States, United States
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HG
Hannah Gore
Colleague at Kore.AiManchester, England, United Kingdom, United Kingdom
View →
PW
Peter Wulfraat
Colleague at Kore.AiWindermere, Florida, United States, United States
View →
NK
Neeraj Kumar
Colleague at Kore.AiGreater Orlando, United States, United States
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D-
Dominic - Kyle Rogers
Colleague at Kore.AiGreater Seattle Area, United States, United States
View →
David Sang-Ho Jun
Colleague at Kore.AiSeoul, South Korea, United States
View →
RO
Richard Oldham
Colleague at Kore.AiSydney, New South Wales, Australia, Australia
View →
KS
Kristian Sjumarken
Colleague at Kore.AiSan Francisco, California, United States, United States
View →
NP
Nagasai Pallapotu
Colleague at Kore.AiHyderabad, Telangana, India, India
View →
PU
Pranay Upadhyay
Colleague at Kore.AiHyderabad, Telangana, India, India
View →
JN
John Nicholson
Colleague at Kore.AiUnited States, United States
View →
HG
Hannah Gore
Colleague at Kore.AiManchester, England, United Kingdom, United Kingdom
View →
PW
Peter Wulfraat
Colleague at Kore.AiWindermere, Florida, United States, United States
View →
NK
Neeraj Kumar
Colleague at Kore.AiGreater Orlando, United States, United States
View →
D-
Dominic - Kyle Rogers
Colleague at Kore.AiGreater Seattle Area, United States, United States
View →
3 education records
Cathal Mccarthy education
Masters, Economics & Finance
Maynooth University
B.A., Economics
University College Cork
Economics And Sociology
University College Cork
FAQ
Frequently asked questions about Cathal Mccarthy
Quick answers generated from the profile data available on this page.
What company does Cathal Mccarthy work for?
Cathal Mccarthy works for Kore.ai.
What is Cathal Mccarthy's role at Kore.ai?
Cathal Mccarthy is listed as Former, Apple, eBay and PWC - GTM, Customer Experience, Customer Success, Customer Support, Conversational AI, BPO, Contact Center at Kore.ai.
What is Cathal Mccarthy's email address?
AeroLeads has found 1 work email signal at @mac.com for Cathal Mccarthy at Kore.ai.
What is Cathal Mccarthy's phone number?
AeroLeads has found 4 phone signal(s) with area code 408 for Cathal Mccarthy at Kore.ai.
Where is Cathal Mccarthy based?
Cathal Mccarthy is based in San Jose, California, United States while working with Kore.ai.
What companies has Cathal Mccarthy worked for?
Cathal Mccarthy has worked for Kore.Ai, Interactions Llc, Tigo Energy, Xsell Technologies, and Ebay.
Who are Cathal Mccarthy's colleagues at Kore.ai?
Cathal Mccarthy's colleagues at Kore.ai include David Sang-Ho Jun, Richard Oldham, Kristian Sjumarken, Nagasai Pallapotu, and Pranay Upadhyay.
How can I contact Cathal Mccarthy?
You can use AeroLeads to view verified contact signals for Cathal Mccarthy at Kore.ai, including work email, phone, and LinkedIn data when available.
What schools did Cathal Mccarthy attend?
Cathal Mccarthy holds Masters, Economics & Finance from Maynooth University.
What skills is Cathal Mccarthy known for?
Cathal Mccarthy is listed with skills including Leadership, Strategy, Sales, Solution Selling, Program Management, Account Management, Strategic Partnerships, and Cross Functional Team Leadership.
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