Maurice Mccarthy Email & Phone Number

As the MD of Customer Success at Optus, delivering amazing experiences that win our customer hearts and minds is what drives me every day. My team and I are working hard to power optimism with options to help earn Optus the title of Australia’s most loved everyday brand with lasting customer relationships. With our amazing people and and true customer commitment and focus, I think we can make this vision a reality. With 2 decades of applying a customer-centric approach to help companies achieve their vision and strategy, I am thrilled to take on this opportunity. Staying on the cutting edge of what customers need and expect – and the forecasts for what lies over the horizon, is what I know and love. Throughout my career, I’ve been lucky enough to work, lead and develop amazing people and companies in the Pacific, Europe and in Ireland. I spent 8 years working across the South Pacific where I held a number of executive roles including CEO of Digicel PNG, Regional CEO of Digicel Fiji, Nauru, Samoa, Vanuatu and Tonga and CEO of Digicel Fiji. Since starting at Optus in 2017, I have been responsible for driving customer acquisition and channel optimisation and enhancing our presence in regional Australia so that people all over the country can enjoy the benefits of our world-class network and exceptional service.Over the years, I’ve been particularly proud of:• Having the opportunity to work with amazing people across multiple countries and learn about new cultures - A huge thank you to everyone that has supported & helped shape me as a person and my career• Identifying and resolving critical Customer and business challenges to deliver best in class customer experiences;• Leading and motivated teams comprised of more than 4000+ employees• Developing and executing large scale enterpriser projects on time and within budget.If you are passionate about customer experience and have an optimistic outlook, I’d love to connect with you.

Listed skills include Leadership, Multi Channel Retail, B2B, Executive Management, and 21 others.