Jillian Mccarty Email & Phone Number

Cambridge, MA, US

Wakefield, Massachusetts, United States

Boston, MA

• Day-to-day administration and management of all areas of executive support
• Secures travel arrangements including airfare, transportation, hotel accommodations and trip itineraries both domestic and internationally
• Anticipates the needs of the agency and is proactive in accommodating those needs, included but not limited to: office and kitchen supplies, managing vendor relationships, coordinating office maintenance and IT needs
• Organizes arrangements for staff events, parties, luncheon speakers, weekly catered lunches, volunteer team outings as well as in-house business development or promotional events
• Oversees agency’s job postings and candidate pools by reviewing resumes and organizing interviews

Greater Boston Area

• Organized communications for international manufacturer of adjustable bed frames
• Served as corporate point person for outsourced customer service to oversee all product training, supervise and solve customer concerns, and created innovative solutions to maintain strong customer retention levels
• Assisted in leading two transitions of company’s customer service needs to outsourced companies
• Produced professional collection of 26 product training videos for retailers and consumers

Natick, MA

• Facilitated expansion into new markets and sustained relationships with current partners, customers, and distributors - domestically and abroad
• Managed brand, outreach, and new business through national and regional trade shows
• Served as point person for product quality and excellence with retailers
• Coordinated interdepartmental initiatives and lead trainings for customer service team
• Liaised among and coordinated all departments around customer service and engineering

Natick, MA

• Oversaw the copy, graphics, and production of over 65 customized manuals that captured and communicated retailer’s message to targeted demographics, exceeding expectations, and meeting deadlines
• Managed company’s showroom at Las Vegas Market for 6 trade shows (January 2015 to August 2017)
• Provided administrative support to Senior Management including travel accommodations

Allston, MA

• Sold tickets and organized guest lists in box office at music venue during weekly shows
• Facilitated ticket sale transactions, communicated with tour managers/musicians, and used TicketMaster computer systems
• Attended to the The Paradise Rock Club’s box office as needed, another Live Nation venue in Boston
• Assisted in selling tickets for four Live Nation concerts at the Sturgis Motorcycle Rally in August 2013

Brookline, MA

• Tracked press, wrote news releases, updated company’s website, Facebook and Twitter for clients including MGMT, Mission of Burma, Guards, Saves The Day and The Cribs
• Promoted local Boston shows through The Fenway Recording Sessions
• Performed visibility outreach through physically postering as well as updating blogs/websites, attending sponsored shows and collecting patron’s email addresses for mailing lists
• Provided administrative support by handling phone and email correspondence, as well as mailings
• Assisted in organizing travel plans for musicians by booking hotels/flights

Seattle, WA

• Tracked press daily for 18 artists, including clients Beach House, Father John Misty, King Tuff and Dum Dum Girls, through the internet/print materials
• Assisted with mass mailings

Allston, MA/Boston, MA

• Greeted customers and scanned tickets for concerts and live events at venue's entrances

Bachelor Of Science (Bs), Communications, Public Relations, Cum Laude

Minor in Women's, Gender, & Sexuality Studies

Film, Photography, Literature, Social Psychology

High School Diploma