Katie Mcchesney Email & Phone Number

Cary, NC, US

Westlake, Texas, US

Certified ServiceNow Administrator (July 2023) specializing in configuring, developing, implementing, and maintaining various ServiceNow portals, both internal and client-facing. Gathers requirements, develops, and implements system enhancements for broader ServiceNow instance. Maintains knowledge bases and accompanying workflows and processes. Knowledge.

Westlake, Texas, US

Westlake, Texas, US

Internal HelpDesk technician responsible for all forms of level 1 support and additional higher-level support. Founding member of insourced HelpDesk team. Established and created processes, procedures, and guidelines across multiple areas of technical support. Manager of internal knowledge bases for both technical and non-technical users. Knowledge usage.

Raleigh, North Carolina, US

Co-founder and CCO of an EdTech startup. Relevant duties and responsibilities: creation and review of all documentation for both internal users and customers; provides all customer onboarding support and technical assistance; maintains company website; writes and reviews marketing materials; gathers requirements for product development and acts as.

• IT Director, in charge of overall technological welfare of the organization, including general IT support/implementation, budgeting, hardware and software support, maintenance of all systems (both physical and.
• Managed data mapping, data transition, and data quality during multiple system migrations
• Successfully extracted, translated, and imported data between student management systems
• Successfully planned, designed, and implemented all aspects of Distance Learning in March 2020
• Documented procedures for data quality and implementation of data models
• Maintained data quality, functionality, and overall integration throughout multiple systems

• Database manager and administrator, in charge of overall database functionality and quality, as well as maintenance and content management of school’s website and general IT support/implementation.
• Managed data mapping, data transition, and data quality during a complete system migration
• Successfully extracted, translated, and imported data between student management systems
• Documented procedures for data quality and implementation of data models
• Maintained data quality, functionality, and overall integration throughout multiple systems
• Planned, implemented, and designed integration of school’s enrollment contract systemDuties include, but not limited to: data management, modeling, translation, and warehousing; requirements gathering, procedure.

Communications and development assistant, assisting the Head of School and other admin members in projects as well as day-to-day tasks throughout the school year.Administrative Assistant responsibilities include, but are not limited to: all school communications (school-wide emails, flyers, advertisements, etc.), database management and administration.

Raleigh, NC, US

Assistant coach of the u14 Xplosion girls challenge team.

Carlsbad, CA, US

Provided a pleasant dining experience for residents on a daily basis. Included problem solving, teamwork, and development of people skills.

Coached and served as a counselor during the summer of 2009.

Coached and served as a counselor during the summer of 2008.