Katie Mcchesney Email & Phone Number

Cary, Nc, Us

Westlake, Texas, Us

Certified ServiceNow Administrator (July 2023) specializing in configuring, developing, implementing, and maintaining various ServiceNow portals, both internal and client-facing. Gathers requirements, develops, and implements system enhancements for broader ServiceNow instance. Maintains knowledge bases and accompanying workflows and processes. Knowledge of ITSM, CMDB, ITAM, Change Management, Service Portals, and Service Catalog. Basic administration of Azure DevOps and other internal software systems.

Westlake, Texas, Us

Westlake, Texas, Us

Internal HelpDesk technician responsible for all forms of level 1 support and additional higher-level support. Founding member of insourced HelpDesk team. Established and created processes, procedures, and guidelines across multiple areas of technical support. Manager of internal knowledge bases for both technical and non-technical users. Knowledge usage on track to increase by over 20% YoY. Responsible for monthly IT newsletter and bi-weekly tips/tricks article. Assisted with issue resolution, reduction, and deflection - on track to see over 50% reduction in issue volume. Involved in user setup and access provisioning. Proficient with ServiceNow as both a fulfiller as well as some administrative experience. Currently in ServiceNow Admin training; CSA exam to be taken before end of 2022. Assisted with supporting and managing corporate devices with an MDM. Assisted with Vendor Management data cleanup and administration. Assisted with Procurement and PO creation along with budget tracking.

Raleigh, North Carolina, Us

Co-founder and CCO of an EdTech startup. Relevant duties and responsibilities: creation and review of all documentation for both internal users and customers; provides all customer onboarding support and technical assistance; maintains company website; writes and reviews marketing materials; gathers requirements for product development and acts as go-between for technical and non-technical decision makers.

IT Director, in charge of overall technological welfare of the organization, including general IT support/implementation, budgeting, hardware and software support, maintenance of all systems (both physical and virtual), and more. Select Accomplishments:• Managed data mapping, data transition, and data quality during multiple system migrations• Successfully extracted, translated, and imported data between student management systems• Successfully planned, designed, and implemented all aspects of Distance Learning in March 2020• Documented procedures for data quality and implementation of data models• Maintained data quality, functionality, and overall integration throughout multiple systems• Planned, implemented, and designed new networking, MDM, and security systemsDuties include, but not limited to: general IT support/implementation; budgeting; hardware and software support; maintenance of all systems (both physical and virtual); database management, analytics, definition, modeling, translation, integrity, quality, and warehousing; requirements gathering, procedure defining, and exception handling; project management; generating complex reports for Head of School and Board; enrollment contract development and distribution; maintenance of data integrity and quality; data governance; general data reporting for internal and external use; donation tracking and processing; end user success, training and support; research, proposal, selection, and purchasing of IT hardware/software; assisting in all aspects of new system/software implementations, including financial management software and student information systems.

Database manager and administrator, in charge of overall database functionality and quality, as well as maintenance and content management of school’s website and general IT support/implementation. • Managed data mapping, data transition, and data quality during a complete system migration• Successfully extracted, translated, and imported data between student management systems• Documented procedures for data quality and implementation of data models• Maintained data quality, functionality, and overall integration throughout multiple systems• Planned, implemented, and designed integration of school’s enrollment contract systemDuties include, but not limited to: data management, modeling, translation, and warehousing; requirements gathering, procedure defining, and exception handling; BI corporate reporting for financial findings; contract development and distribution; maintenance of data integrity and quality; data governance; general data reporting for internal and external use; donation tracking and processing; general IT support (both hardware and software).

Communications and development assistant, assisting the Head of School and other admin members in projects as well as day-to-day tasks throughout the school year.Administrative Assistant responsibilities include, but are not limited to: all school communications (school-wide emails, flyers, advertisements, etc.), database management and administration, website maintenance and management using Wordpress, event organization, creating mail merge documents, compiling reports for administrative and public use, donation tracking and solicitation, volunteer management, and other general administrative tasks.Accomplishments:- Helped implement a new "parent portal" on the school's website- Helped with transition from Microsoft Access database to Snowman Dayschool data management software- Entered and corrected mass quantities of data after conversion to new software, resulting in more accurate data- Assisted in the redesign of the school's communications plan- Helped streamline the registration process through online forms

Raleigh, Nc, Us

Assistant coach of the u14 Xplosion girls challenge team.

Carlsbad, Ca, Us

Provided a pleasant dining experience for residents on a daily basis. Included problem solving, teamwork, and development of people skills.

Coached and served as a counselor during the summer of 2009.

Coached and served as a counselor during the summer of 2008.