Implementation Engineer
Current- Provided remote end-user support on a broad scope of hardware/software problems and printing/network connectivity issues; delivered effective training and practical solutions.
- Proficiently used diagnostic tools to assess troubleshoot hardware and software performance to sustain the effective use of existing and newly implemented systems.
- Created and updated systems documentation to streamline and optimize troubleshooting efficiency
- Build servers for both VMWare and Hyper-V virtulization
- Configure Simple to Moderate Fortigate Firewalls, HPE Switches, and Ruckus AP's