Implementation Engineer
Current• Provided remote end-user support on a broad scope of hardware/software problems and printing/network connectivity issues; delivered effective training and practical solutions.• Proficiently used diagnostic tools to assess troubleshoot hardware and software performance to sustain the effective use of existing and newly implemented systems.• Created and updated systems documentation to streamline and optimize troubleshooting efficiency• Build servers for both VMWare and Hyper-V virtulization• Configure Simple to Moderate Fortigate Firewalls, HPE Switches, and Ruckus AP's