Sam Mccord Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas, United States

Manage key client accounts, utilize AI software to enhance customer interactions, engage previous customers and target potential customers through lead generation, and ensure exceptional customer service continuity throughout the sales process.* Engage with previous customers through phone calls, fostering client relationships and promoting repeat business, and utilized lead generation platforms to identify and target potential customers, resulting in increased sales opportunities* Leverage AI software to streamline customer interactions and enhance the customer experience, leading to more efficient communication and higher conversion rates* Ensure an elevated level of customer service continuity throughout the entire sales process, including product demonstrations, financing, scheduling, and installation

Austin, Texas, United States

Managed customer accounts and earned recognition as the second-top producing newcomer in 2020, leveraged social media for recruiting efforts and served as a mentor and trainer for new sales representatives.* Implemented focused marketing strategies including door-to-door sales, connected with potential clients and upheld an attrition rate under 5% by delivering exceptional customer service and support* Developed and nurtured homeowner relationships and cultivated a comprehensive referral network for future business growth which contributed to the overall success of the company* Trained new recruits through a rigorous training program, offering guidance and mentorship to ensure success for professional growth advancement

Austin, Texas, United States

Worked as a Loan Officer overseeing proposal writing and financing, crafting compelling proposals, and navigating various financing programs, all while maintaining excellent customer communication and efficient loan processing.* Leveraged expertise in proposal estimation and writing and delivered customized proposals to meet the unique needs of each customer which contributed to closing sales and satisfying client expectations* Evaluated credit reports and selected appropriate financing programs, including FHA, Fannie Mae, and Freddie Mac to ensure that clients received suitable financing solutions while enhancing overall satisfaction* Fostered effective communication with clients to build strong client relationships and expedited the loan approval process by collecting and managing all loan documentation* Leveraged underwriting systems to secure approvals and utilized technology and industry knowledge to optimize the loan approval process to benefit the organization and its’ clients

Austin, Texas, United States

Served in a high-performance, customer-facing sales role specializing in exterior products including roofing, siding, and windows, while delivering exceptional service and financing solutions to customers.* Employed a one-call close approach, providing potential customers with inspections, in-depth product demonstrations, and competitive pricing resulting in increased sales* Collaborated with lenders to secure financing for customers and facilitate successful loan approvals which enhanced customer satisfaction and expanded sales opportunities* Evaluate customer’s exterior home conditions and leverage industry expertise and product knowledge to generate customized and competitive quotes, fostering trust in the company's services* Oversaw the full project lifecycle to ensure customer satisfaction while delivering a seamless experience for clients throughout the duration of the projects

Gained expertise in various home exterior products and professional installation methods, ensuring that clients received high quality products and services tailored to their unique needs and preferences.* Maintained a seamless workflow through existing customer networks, leveraged knowledge of home exterior improvement products, and provided exceptional customer service across all phases of the sales process* Inspected customers' homes to assess exterior conditions and employ a systematic approach to gather data during inspections, facilitating the creation of precise and transparent project estimates* Established trust with homeowners through detailed inspections of the home while demonstrating a commitment to customers in delivering personalized solutions

Earlier experience as a Restaurant Manager at Waterloo Icehouse managing the front and back of house operations including training and managing staff, monitoring and controlling overtime, managing inventory, ordering supplies, and overseeing waste reduction efforts. Greeted patrons and elicited feedback from customers to implement improvements within the restaurant.