David Mccormack Email & Phone Number

Cardiff, Wales, United Kingdom

As a Lead Product Owner within the Online Self Service tribe I’m responsible for managing a team of Product Owners to encourage self serve through the MyAccount portal, enabling users to better make changes to their policy. I’m responsible for the longer term strategy, direction and development of the team and customer service within MyAccount, ensuring we prioritise roadmap items that see good ROI and genuinely benefit the customer.

Cardiff, United Kingdom

As a Senior Product Owner I work with multiple clients within Healthcare, Financial Services, Housing and more to develop and deliver a product roadmap - from vision to user story - for their digital products. Working for an award winning agency has allowed me to hone my ability to rapidly understand a business and its demands, as well as to deliver as efficiently and as quickly as possible whilst maintaining the quality demanded by businesses spanning multiple sectors.

Bristol, Bristol, United Kingdom

As a certified Senior Product Owner I’m responsible for adapting and implementing agile methodology alongside the Customer Self Serve product for the Tech and Transformation team, working to manage expectations, design rewarding customer journeys and deliver on business strategy. I look after ‘Customer Self Serve’, leading the development team through both legacy technical debt and features to improve the customer experience. This includes business analysis, prioritisation and solution design / delivery, as well as UX exercises and initiatives, leading impact mapping workshops, defining MVP, negotiating with development teams for capacity commitment and attending conferences / workshops.

Malmesbury

As a Product Owner, I work to deliver key performance and website improvements to provide the best possible web experience for our customer, based on analysis and understanding of the Digital Product, whilst reinforcing digital best practice. I’m constantly looking for new ideas on how to improve our platform and our team.I've been responsible for product enhancements, critical changes and defects, as well as site launch for both the US & Canada markets. I’ve worked to manage and shape Dyson’s online presence on a brand new platform, leading a cross-functional agile sprint team to deliver results.

Cheltenham

Working as part of the Digital Optimisation team, I worked to improve the Endsleigh Websites, improving online performance through innovative solutions, optimising the customer journey through updating and improving content within the CMS and facilitating releases whilst implementing split testing. I worked closely with our digital agencies to positively effect both SEO and the user experience. Originally, I worked as part of the Marketing team as a Content exec, before transitioning quickly to Partnership and Marketing Development teams, where I helped to lead the implementation of creative new ideas and initiatives across the business whilst working closely with partners to fulfil mutual interests. After a project with a large national partner led to me spearheading the creative development of a brand new web platform, whilst also working to enter the Online Reviews space, I joined the Digital team. Through working with both of these teams, I accrued key project management skills, through my introduction of reviews into the business, my championing of video and digital development, and my position as a key stakeholder manager, working to connect teams across the business and maximise their digital effectiveness. I took a holistic view of content across the business and contributed copy for a variety of different channels. My other responsibilities were to manage a team of writers, as well as support the department by contributing to events, such as Freshers Fairs and conferences.

Cheltenham

As a Campaign Executive Intern, I worked closely with the Student Marketing team and Campaign Executive in various different capacities, primarily helping to manage and contribute the Endsleigh Hub (http://hub.endsleigh.co.uk/) in order to meet the objectives of the business.As a recent graduate with first-hand experience of the market, I also advised and contributed to marketing decisions and campaigns, continuing to exercise and develop my skills as a writer by contributing copy for the Endsleigh website and conceiving fresh content for social media and the Hub.

Cheltenham

Originally hired as to provide Content for 'fantime friday' initiative- Role has evolved into more general content creation working with different sections of the company including Gadget and Student.- Provided 90% of content for Endsleigh's new 'The Hub'- Presented and produced video content for Endsleigh around Gadgets- Helped to elevate SEO position by providing topical gadget content.- Supported the team at UCAS Students Live, attracting students to the booth and taking photos for the company's twitter and facebook feeds.

Cardiff, United Kingdom

As Technology Editor for burgeoning start-up outlet The Global Panorama, I manage the agenda for the section in-line with the larger business aims and objectives. I develop contributors and their copy, as well as writing once a week on a technology issue myself.I support TGP in my free time outside of my workday responsibilities and have continued to work for the outlet as a labour of love.

Cardiff, United Kingdom

I assisted the Alumni department in interviewing Cardiff's prestigious Alumni for web and print copy. Working as part of a team, my day-to-day responsibility involved researching and calling Alumni in order to conduct an interview, which I would then shape into a feature or profile piece for use on the Cardiff University website.The role allowed me to develop my interpersonal skills, telephone manner and writing ability, as well as providing me the opportunity to get detailed feedback on these skills via survey and email questionnaires. I have also been encouraged to network with these contacts.

Cheltenham

Worked as a temp to help with influx of policies

Cirencester

Moved around the company frequentlyRelied upon to manage sectionsMember of internal democratic forum - electedReceived additional training - such as Chairman Training.

Journalism, Media And Cultural Studies, Journalism, 2:1

Activities and Societies: Journalism Society Xpress Radio - Politics Discussion - Co-Host (2012) Whilst completing my degree.

Business Studies, A

During a year working full time, I decided to undertake another A-Level to open up more opportunities - I decided to study Business.