Josh Mccoy Email & Phone Number

Phoenix, Arizona, United States

• Managed $1.5M in implementation projects, overseeing the entire lifecycle from kickoff to user testing, ensuring successful project completion
• Analyzed team business processes, identified goals, pain points, and success metrics, resulting in a 20% increase in process efficiency
• Built and trained a team of 30+ Salesforce superusers, increasing project participation by 40% and enhancing adoption rates by 75%
• Established a mentorship program leading 4 team members to Salesforce Certification, improving team expertise and project execution
• Implemented Agile/Scrum methodology, optimizing resource utilization and improving project prioritization, resulting in a 15% increase in project efficiency
• Organized and led stakeholder meetings to clarify deliverables, schedules, and resolve conflicts, ensuring timely project milestones

Phoenix, Arizona Area

• Crafted case studies, personas, and user stories to identify and prioritize requirements and workflow for organizations inaugural Salesforce implementation project
• Wrote and maintained functional specifications documentation
• Led Salesforce project management, HR team establishment, Covid-19 response, and partnership management, contributing to the acquisition of $16M in federal grants
• Worked with a team to obtain Trauma-Informed Certification, improving organizational practices and developing future enhancement strategies
• Developed and chaired the first People & Culture team to integrate Psychological Safety, enhancing business operations, fostering innovative service delivery, and paving the way for sustainable business development
• Inspired the development of program vision and messaging, socializing those concepts to the organization

Phoenix, Arizona Area

• Secured a $25k grant and revamped the Food Distribution program for Covid-19, leading to a subsequent $78k grant
• Established and achieved organizational goals and objectives, ensuring mission fulfillment and strategic focus
• Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed
• Exercised appropriate cost control to meet budget restrictions and maximize profitability
• Spearheaded new Migrant & ESL programs to address unmet community needs and advance the organization's mission
• Forged new partnerships to publicize the ministry & gather new financial support

Phoenix, Arizona Area

• Trained team to establish effective partnership relationships with internal and external stakeholders, resulting in 100% year-over-year increase in business
• Developed a scheduling solution resulting in increased student enrollment and retention without the need for additional staff
• Managed consistent communication to ~700 students per month to ensure student enrollment, success, and retention
• Managed and resolved conflicts with escalated students on a daily basis

• Co-created a strategic role with management to fill business gaps, providing accessible enrollment resources for niche students
• Developed a drip email marketing plan and contact strategy for targeted student groups
• Trusted as the only GCU representative to enroll any type of student for any college, modality, and program at the university

Phoenix, Arizona Area

• Adapted to a new job placement every 2 months; ensured continued success of departmental responsibilities
• Coached students on a variety of subjects including effective professional communication
• Identified individual student needs/goals and tailored communication a foster positive student experience

Data + Ai + Crm Career Catalyst

The Data + AI + CRM Career Catalyst is a 4-month program that brings together two powerful learning platforms, Salesforce Trailhead and.

30 Credit Hours Of Professional Counseling Coursework

Masters Of Science In Public Administration, Emphasis In Government And Policy, 3.6 Gpa

B.A., Intercultural Studies

Activities and Societies: Potential student host Study Abroad Experience: Costa Rica, January 2008 Educational trips also taken to Egypt.