Scott Mccracken Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Key Achievements• Lead the implementation of Terraform for all projects, converting existing projects and redeploying environments to provide identical, isolated 1:1 dev/prod environments for development accuracy and reliability during code promotions• Automated cloud management and deployment processes to significantly improve deployment velocity and accuracy, leading to a dramatic reduction in environment replication from two weeks to two days• Redesigned cloud architecture of key project leading to cost savings of 50% versus legacy environment, while simultaneously improving deployment reliability and efficiency• Established relationship with Enterprise Architecture group, working collaboratively to address departmental deficiencies relating to infrastructure, network and security architectures• Rapidly became the subject matter expert on cloud architecture, cloud engineering, infrastructure-as-code, CI/CD pipelines, and security best practicesKey ResponsibilitiesCloud Engineering: Built cloud infrastructure in Azure using Terraform. Managed and optimize cloud resources to ensure high performance and availabilityCloud Architecture: Lead the design and implementation of robust, secure cloud infrastructure for enterprise-level applications, while ensuring scalability, reliability, and cost-effectiveness. Responsible for architectural diagrams and documentation for cloud infrastructuresDevOps: Championed the department’s transition to DevOps processes, converting operations to CI/CD pipelines in GitLab CI. Automated infrastructure deployment in multi-stage environments using Terraform and automated configuration scanning using Checkov

ProjectsProof of concept projects built in Azure using Terraform. All projects were coded from scratch and reviewed by a Senior Azure Architect.github.com/mccrackenyycFeatures found in each repository:• Version control using Git and GitFlow branching model• Follows security best practices by hardening code using Checkov’s SAST offering and passing secrets through environment variables• CI/CD workflows using GitHub Actions written in YAML• Code is written with DRY principals to enable rapid scaling and ease of management• Monitoring deployed using Azure Monitorglobal-web-app• Globally redundant, highly available web infrastructure solution built using adaptable, multi-environment code• Redundant resources at every layer to ensure high availability and resiliency to region-level outages• Azure Front Door for CDN and load balancing async-message-broker• Asynchronous message broker built using Azure Service Bus• Features Azure Functions, queues and topicsCourses• Completed Microsoft AZ-900 certification• Completed HashiCorp Terraform Associate certification• Completed LinkedIn Learning DevOps Foundations course• Studying for Microsoft AZ-104 certification• Studying Docker and Kubernetes courses on A Cloud Guru• Learn Python 3 Codecademy course (in progress)

Key Achievements• Saved the company over 125K in hardware costs by establishing appropriate workstation hardware standards, accomplishing important deliverables including enabling the hybrid workplace, reliable hardware performance, and significantly reducing support overhead• Reduced active projects from 40 down to less than 10 for an overburdened team of four by initiating a review of all active projects, implementing monday.com, and establishing project management oversight processes that accelerated project delivery and accuracy• Identified 20+ hours of monthly help desk time lost by developing regular reporting for osTicket and utilizing the data to highlight inefficiencies that could be eliminated through automation• Achieved 100% retention rate on all new hires by developing a thorough hiring process to accurately identify strong candidates along with a keen focus on cultivating an inclusive, rewarding team culture• Introduced controls and predictability to capital and operational expenditures by implementing an enterprise asset lifecycle system and developing the department’s first quarterly and yearly roadmap• Significantly improved response times and morale for afterhours support by instigating and designing a 24/7 on-call rotation to transition away from chaotic “all hands” approach• Strengthened governance and compliance by constructing a new Technology Policy• Reduced risk by introducing checks and balances through a change management process• Championed the implementation of weekly one-on-ones with team members• Hardened security by prioritizing the deployment of alerting and routine antivirus patchingKey Responsibilities• Manage service desk and ticket queue, mentor junior technicians and resolve ticket escalations• Facilitate the development of standardization in policy, processes, controls, and hardware• Reduce technical debt through targeted project work

Calgary, Canada Area

Key Achievements• Proposed and implemented company’s first ticketing system, osTicket, renewing user trust in the IT Department’s ability to effectively provide technical support• Remediated security vulnerabilities and budget loss through Azure Active Directory audits and the creation of an end-to-end onboarding and offboarding process• Saved 15 hours per week by implementing automated dashboard to replace manual system• Completely rebuilt internal IT documentation from scratch and oversaw its curation and developmentKey Responsibilities• Tier I & II support for full technology stack through all channels including in-person, email, or phone• Administration of Microsoft Azure hybrid environment, championing redeveloping SharePoint Online

Calgary, Canada Area

Key Achievements• Trained all new Service Desk Analysts, establishing a reputation of excellence by rapidly integrating technicians into Graycon’s culture and processes• Became a steward of client documentation, ensuring it was regularly updated by myself and other technicians. Took a leadership role in training colleagues on documentation best practices• Frequently trusted by team coordinator to handle sensitive support calls with displeased clients• Developed into a respected leader on the team, encouraging collaboration, best practices, and a positive cultureKey Responsibilities• Front line technical support via phone and email using ServiceNow for clients across North America• Troubleshoot a multitude of technologies with a primary focus on Microsoft environments• Triage, delegate, and coordinate support tickets with technical teams across North America• Engage with software and hardware vendors

Calgary, Canada Area

IT Administration in the areas of Server Management, Backup Solutions and Tier I & 2 Technical Support for SMB in a Microsoft environment.

High quality instruction for drummers of all ages and abilities, typically 12-15 students per week. During my time as an educator I have delivered clinics to a wide array of students in both small and large groups in schools across Alberta, at times up to 25 students. Teaching privately continues to provide unique challenges where I need specialized solutions to help a student achieve their goals.

Key Achievements• Configured and deployed core switches at twenty schools while working under high pressure to stay within outage window and restore building-wide network communications for thousands of users• Completed refresh on all network diagrams with a style designed to enable quick and easy updates• Earned a contract extension beyond the 8-week practicumKey Responsibilities• Lead project for configuration and deployment of new Cisco 3850 core switches at twenty schools across the division• Refresh network documentation using Visio• Evaluate network requirements and decommission legacy network hardware• Assist IT help desk with troubleshooting support calls• Assist colleague with rollout of wireless APs

Network Technician Fast-TrackStudied Cisco Network Technology including CCNA 1, 2, 3, 4 and Security, CompTIA A+, Linux and Windows fundamentals, Windows-based server environments, VMWare virtualization and EMC data storageCourse also included project management and completing proposals in response to RFPs

Providing Interactive Metronome occupational therapy

Delivering high quality instruction to drummers of all ages and abiliities

Network Technician, Networking And Server Management, 3.98 Gpa

Network Technician (Fast-Track) - Studying Cisco networking technology, Microsoft Windows servers and workstations, introduction to Red.

Diploma