Marla Mccray Email & Phone Number

Kennesaw, Georgia, United States

• Provide support to new and current clients, sales managers, and sales representatives by working close with estimators on accepting and submitting quotes to receive new purchase orders
• Responsible for obtaining, assisting, managing information along side architects, designers, contractors and subcontractors for restaurants, retail stores and hotels through architectural design projects
• Handle a variety of fortune 500 companies order level requests or inquiries via email and/or inbound calls to assist with the completion of manufactured service orders
• Provide information by collecting, analyzing and summarizing information; responding to order requests to maintain quality service to meet business needs Resolve client issues by investigating and composing responses.

Greater Atlanta Area

• Responsible for reviewing and correctly process customer data directly from web-based tools into provider systems for multiple telecom and cable companies
• Complete special projects or other duties as assigned
• Maintain set service levels and quality compliance goals
• Complete and maintain daily order tracking records as required
• Handle order level customer issues via outbound/inbound calls to assist with the completion of service orders
• Assist in providing cross training and the ability to adapt and learn multiple provider systems

Albany, Georgia Area

• Handle escalated situations to improve quality and metrics
• Assist with new hire training and evaluate new hire performance during nesting period
• Support managers to ensure representatives follow company policies and procedures
• Complete remote monitoring and gather feedback for continuous performance improvement
• Assist representatives with advance customer inquiries concerning billing, wireless products and services

Bachelor'S Degree, Biology, General

Bachelor'S Degree Of Science, Biology, General

Activities and Societies: Science Med Club, HBCU-UP ResearchStudent-athlete in Track & Field.