• Led 9 Chart Coordinators at NES’ client medical facilities in Alabama, Louisiana, New York, Maine, and New Hampshire to maximize billing revenue, problem solve, and govern fluctuating workloads while maintaining the chart revenue cycle at a client facility• Proficient in 5 hospital electronic medical record software systems • Onboarded 6 Chart Coordinators at client hospitals around the country• Oriented new physicians and instructed them on documentation best practices and RVU maximization• Developed business processes and templates to streamline communications with medical providers• Continuously shortened the revenue cycle by training staff to interface directly with physicians, communicate documentation improvements, and encourage positive feedback• Troubleshot and reconciled missing and/or deficient charts, improve processes, and provide education to all parties involved

• Office Manager for a Hospital Medicine (HM) program • Maximized reimbursement for provider billing and documentation• Represented the physicians with hospital departments, pharmaceutical companies, post-acute care facilities, and nursing homes• Established a new drug formulary within the hospital • Collected, analyzed, and reported metrics for internal and client quality improvement in the health care setting• Promoted after one year

Formed an S-Corporation to conduct a variety of marketing services around the country primarilyfocused on the automobile industry:- “Ride and Drive Programs:” Event execution and marketing of Mitsubishi Endeavor,Volkswagen Beetle, Mitsubishi Lancer, Ford Focus, the GM Autoshow in Motion, the Lincoln LSLaunch, Nissan, and GMC Trucks. Executed motivational and educational programs for dealersand salespeople to order and sell the new/updated vehicles.- Retail Product Launches - Conducted a nationwide priority market, mobile sampling program- Michelin – Promoted Pilot Tires at high performance car club events around the country(Porsche, Corvette, Miata, BMW, Mercedes, and Italian Car Club.) Networked with consumersand collected feedback to improve relations and promote brand loyalty.

Fostered corporate customer relationships with Johnson & Johnson and its consumer outlets, Walmart, Target, Publix, and Kroger, in north Alabama. Maintained communication, built trust and rapport, met the needs of all three parties involved. Delivered consistent high-value support, expanded business efforts in retail footage and increased revenue.