Kevin Mccurdy Email & Phone Number

• diagnose, monitor, and repair network connectivity issues for internal LANs and WANs
• set up and install servers, Cisco routers and switches, UPS, and patch panel cabling
• maintain IT inventory of desktop, telecom, infrastructure equipment
• administer Active Directory accounts, rights, universal and group AD mappings; RAS Nortel connectivity VPN soft/hard tokens; Cisco VPN software, and Outlook Web access
• manage vendor relationships, capital expenditure authorizations, change management
• image, deploy, and configure desktop functionality, transfers, and BlackBerry units

Support all staff in their use of computer hardware and software, resolving problems and maintaining a solutions database for troubleshooting issues and making recommendations for preventative action.Assemble and configure new personal computer hardware for issue to end users; relocate existing equipment; and update and maintain an inventory of all.

• Supported, maintained and created custom Automated Bank Machine software for Wincor Nixdorf ABMs. Was the point of contact for client software image needs and technical support for sales staff. With my knowledge of the.
• Developed testing procedures to streamline the determination of software and hardware problems. With the new testing procedures, a standardized method was introduced, enabling seamless transfer between system.
• Supervised project administration team, which customized, monitored, and managed the software application of the Scotiabank ABM network. As supervisor of the team, I delegated responsibilities and handled scheduling.

• Performed on-site technical support for IBM laptops and desktops, Lexmark printers, IBM X series servers, Dell servers, laptops, and desktops, and IBM and NCR POS terminals.
• Supervised the project system integration team, which installed new hardware and software. As supervisor for the team, I was the point of contact for the company staff; I delegated tasks and trained the team in the.

• Managed and monitored call queues with call centre software. I ensured minimal wait times by strategic staff planning and by monitoring and assessing calls. I delegated tasks amongst the Team Leads and coached staff.
• Liaised with contract agencies for staff hiring, and helped to develop a test that addressed all the qualifications for the position, which the agencies administered to their applicants. This increased interview.
• Acted as second-level support for customer escalations and conflict resolution. Delivered customer satisfaction while displaying calm under pressure.
• Responsible for creating call centre production reports for staff call times, pay approvals and scheduling for contract staff.
• Initiated process improvements to increase productivity by having pre-shift meetings to keep staff informed, and post-shift meetings to address issues. This encouraged teamwork, and provided staff with a forum to voice.