Derek Mcdaniel Email & Phone Number

High Point, Nc, Us

Manage a large scale inbound operational department and all activities related to the processing of customer orders and development of company processes.• Plan, schedule, and manage the daily work activities within the department to meet or exceed the established KPI's.• Reduced dock to stock time from 3 days to 1.5 days.• Built, assisted, and lead a well-trained team of 27 members.• Lowered error rate to 3.1% from 8.9%.

High Point, Nc

• Create, implement, and enforce transportation and logistics policies including project management of special projects.• Perform general logistics operational duties including managing domestic/international shipments and associated documentation, reporting development and analysis.• Interface with IT and engineering when designing and/or implementing logistics plans.• Assist with, influence development of, and use corporate computerized warehouse management system, transportation… Show more • Create, implement, and enforce transportation and logistics policies including project management of special projects.• Perform general logistics operational duties including managing domestic/international shipments and associated documentation, reporting development and analysis.• Interface with IT and engineering when designing and/or implementing logistics plans.• Assist with, influence development of, and use corporate computerized warehouse management system, transportation management system, and transportation optimization systems.• Ensure transport partners provide timely and accurate shipment status updates to our transportation management systems.• Run status reports to identify partner’s performance exceptions and address promptly.• Provide partners with data quality feedback.• Provide supporting information for carriers KPI’s• Develop and distribute reports as needed.• Coordinate shipment prioritization to support the customers’ business by partnering with our national warehouses and planning product allocation.• Supports freight payment analysis as needed. Show less

Oversee and direct all international shipments, imports and exports, and domestic shipments for contract custom hospitality furniture from global vendors and US vendors to customers in the United States, Canada, and the Middle East.Implemented processes for packaging standards that are increasing delivery efficiency and decreased customers claims by 23%.Analyze and negotiate with vendors to ensure the best market price to maximize a potential profit sector.Increased profits on… Show more Oversee and direct all international shipments, imports and exports, and domestic shipments for contract custom hospitality furniture from global vendors and US vendors to customers in the United States, Canada, and the Middle East.Implemented processes for packaging standards that are increasing delivery efficiency and decreased customers claims by 23%.Analyze and negotiate with vendors to ensure the best market price to maximize a potential profit sector.Increased profits on project freight costs from 3.5% to 5%.Communicate with customers to ensure all their needs are being satisfied respectfully and in a timely manner.Work with customer service to review customer's orders and keep the customer updated with accurate information. 2010 customer surveys showed 33% improvement of customer satisfaction.Communication with customs broker providing all documentation for clearance of shipments, ensuring customs compliance and specifications are met.Create alternate methods for shipping to optimize cost and to maintain delivery schedules.Travel to the Philippines and Hong Kong to oversee implementation of SAP/ERP software manufacturing system for logistics, inventory, customer service, and accounting roles.Visit installation sites to inspect and review any issues during delivery.Offer solutions that keep in mind the satisfaction of the customer as well as the best interest of the company.Inform sales team with the current market rates for costing projects.Responsible for analysis and updating reports as a reference for customer service and composing formal letters to customers with explanations for changes in order status.Oversee the US warehouse, making sure orders pass quality control inspection and are shipped for on time deliveries. Meeting the customers' expectations with positive communication and reinforcement. Show less

Responsible for making sure that every customer is attended to and managed in a prompt and polite manner.Implemented strategies to make sure the customers' get the proper attention and service needed.Converse with customers to help resolve any issues with particular products. With full knowledge of product lines.Quoted and completed sales for parts operation within three months of employment, receiving recognition for achievement award of top sales.Maintained and replenished… Show more Responsible for making sure that every customer is attended to and managed in a prompt and polite manner.Implemented strategies to make sure the customers' get the proper attention and service needed.Converse with customers to help resolve any issues with particular products. With full knowledge of product lines.Quoted and completed sales for parts operation within three months of employment, receiving recognition for achievement award of top sales.Maintained and replenished inventory levels accordingly.Learned excellent verbal and presentation skills from interacting with customers on a day to day basis.Lead a team that accounted for 30% of our company's annual revenue.PACKAGE HANDLER 2003 - 2007 Show less

Responsible for directing all international and domestic shipments from suppliers in Europe and South America.Maintain accurate production schedules from suppliers in Europe and South America, coordinate container loadings with freight forwarders.Keep accurate importing records i.e. packing lists, commercial invoices and customs paperwork (7501 forms).Update Customer Resource Management software with accurate ex-factory, port of entry, port of departure and delivery… Show more Responsible for directing all international and domestic shipments from suppliers in Europe and South America.Maintain accurate production schedules from suppliers in Europe and South America, coordinate container loadings with freight forwarders.Keep accurate importing records i.e. packing lists, commercial invoices and customs paperwork (7501 forms).Update Customer Resource Management software with accurate ex-factory, port of entry, port of departure and delivery dates.Develop and implement strategies in order to ensure accurate delivery dates.Develop and maintain supplier relationships. Reducing freight rates on average by 6%.Maintain contact with our customers assuring on time delivery of their equipment.Researching and finding centralized location for maintaining a clean, well organized place of inventory. Show less

Bachelors Of Science Degree, Business Administration

Associates Degree, Business Administration

Business

Education record