Derek Mcdaniel Email & Phone Number

High Point, NC, US

• Manage a large scale inbound operational department and all activities related to the processing of customer orders and development of company processes.
• Plan, schedule, and manage the daily work activities within the department to meet or exceed the established KPI's.
• Reduced dock to stock time from 3 days to 1.5 days.
• Built, assisted, and lead a well-trained team of 27 members.
• Lowered error rate to 3.1% from 8.9%.

High Point, NC

• Create, implement, and enforce transportation and logistics policies including project management of special projects.
• Perform general logistics operational duties including managing domestic/international shipments and associated documentation, reporting development and analysis.
• Interface with IT and engineering when designing and/or implementing logistics plans.
• Assist with, influence development of, and use corporate computerized warehouse management system, transportation… Show more
• Assist with, influence development of, and use corporate computerized warehouse management system, transportation management system, and transportation optimization systems.
• Ensure transport partners provide timely and accurate shipment status updates to our transportation management systems.

Oversee and direct all international shipments, imports and exports, and domestic shipments for contract custom hospitality furniture from global vendors and US vendors to customers in the United States, Canada, and the Middle East.Implemented processes for packaging standards that are increasing delivery efficiency and decreased customers claims by.

Responsible for making sure that every customer is attended to and managed in a prompt and polite manner.Implemented strategies to make sure the customers' get the proper attention and service needed.Converse with customers to help resolve any issues with particular products. With full knowledge of product lines.Quoted and completed sales for parts.

Responsible for directing all international and domestic shipments from suppliers in Europe and South America.Maintain accurate production schedules from suppliers in Europe and South America, coordinate container loadings with freight forwarders.Keep accurate importing records i.e. packing lists, commercial invoices and customs paperwork (7501.

Bachelors Of Science Degree, Business Administration

Associates Degree, Business Administration

Business

Education record