Keith Mcdaniel Email & Phone Number

Morro Bay, California, United States

San Diego County, California, United States

San Diego County, California, United States

Designing, Developing, Implementing a Tracking based Web Tool for Record Management. Designing, Developing, Implementing Web UI, WCF Service running within a Windows Service (utilizing multi-threading processes) that handles communication between the Web Client and handles the automated generation of Letters required by IRS regulations using technologies to generate pdf files and create Achievable Images. In addition I was the intimately involved in creating the SyDD, SDD, DSD, FSD, User Guide, and Run Book related to this System. Optimizing Db calls for speed as the applications and services interact with tables having up to 100 million records.Adding New services that include data models, data access classes, security objects, utilization of multi-threading processes, adding new data contract classes to common libraries, creating new stored procedures, scripts, rollout, rollback, working with releases builds, quality control and production teams, mapping new processes between Databases and tables

San Diego

Designing, Developing, Implementing a Tracking based Web Tool for Record Management. Designing, Developing, Implementing Web UI, WCF Service running within a Windows Service (utilizing multi-threading processes) that handles communication between the Web Client and handles the automated generation of Letters required by IRS regulations using technologies to generate pdf files and create Achievable Images. In addition I was the intimately involved in creating the SyDD, SDD, DSD, FSD, User Guide, and Run Book related to this System. Optimizing Db calls for speed as the applications and services interact with tables having up to 100 million records.Adding New services that include data models, data access classes, security objects, utilization of multi-threading processes, adding new data contract classes to common libraries, creating new stored procedures, scripts, rollout, rollback, working with releases builds, quality control and production teams, mapping new processes between Databases and tables

CTO

San Diego

Migrated original core business of 800-900 Enhanced Services to Systems Integration, Call Center Solutions, Tele-Communications Applications and Platforms (including aggregating switched and non switched LD services for clients), Custom Software Development, Database Warehousing, Video Services, Web Design, Development and Hosting Solutions, Internet and eCommerce Solutions Services. My responsibilities included startup and marketing strategies, securing and interacting with major customers, managing application and solutions design, development and implementation of major projects and joint ventures.Companies I have provided services for

Consulting services, developed adhoc code for eBay customers for importing mass eBay records parsing types and details, including CDATA details to be used by external platforms.Currently developing ecommerce solutions Coregenic clients

still providing enhancements on as needed basis); Designed, Developed and Implementing a Discount Health Benefits Web Site, Desktop management and Database Services. Migrated an MS Access Database to SQL 2005 using, Resultant Database has 100+ tables, and 120+ Stored Procedures. Implemented Integration Services to transfer Data between platforms and designed the web site per client's specifications. The client side was written using HTML, DHTML, JavaScript, and use of AJAX in creating Asynchronous calls to the Server. The Server side functionality was written in C# with use of Native SQL Client calls (ADO.Net) to the database server. Desktop management application is written VB.Net in order to facilitate clients IT staffs ability to maintain and enhance application. Application is designed to acquire customers, fulfill services and products, and manage payments and collections. Add and remove 3rd party providers as well products and services, user security, application setting as well as web default settings. The Application is database driven, will require very little coding involving future enhancements.

Consulting basis Reports to the group CEO, Oversees the IT departments of the three subsidiary Telecommunication Companies. Managing group IT departments (Database Management, Network Security, Telephony Switches and Switching Services (Bandwidth procurement and management, we manage 100's of DS3s and OC3's), software design, development and implementation of .Net technologies (desktop and web applications). Specifically customer acquisition, account management, fulfillment, fraud and risk management, cross reconciliation of internal records against 3rd party and Vendor generated data utilizing SQL2000/2005 as the backend warehouse for storage and data management. Interacts with external customers, manages internal budgets as well as customer project specific budgets.Hands on role in designing, developing, and Implementing Internal and external software products or projects, actively teaching .Net technologies to developers needing help. Strong skill sets in C#, VB.Net, ASP.Net, ADO.Net, SQL 2000/2005, Web Services, XML, XLS, client scripting, and Network design and Security.

1. Designed, developed and Implemented using C# ,VB.NET, SQL 2005,and ADO.NET a turnkey desktop application (Client - Server) for a 50 man call Center that provides Customer acquisition, Sale verification and processing (credit card processing and management), Product or Service fulfillment and tracking for a Health Benefits Company. The system also integrated into soft telephony switch software application as well having on demand digital conversation recording and playback. 2. Designed, developed and Implemented using C#, JavaScript, Atlas, ASP.NET, HTML, DHTML, SQL 2005, ADO.NET a turnkey Web based Solution for a 50 man call Center that provides Customer acquisition, Sale verification and processing (credit card processing and management), Product or Service fulfillment and tracking for a Health Benefits Company. The system also integrated into soft telephony switch software application as well having on demand digital conversation recording and playback. Both projects included Server (2K and 2003), SQL Server, Client, Firewall, Router, Hub(s), Frame-Relay and Network Configuration.Customer - LogiCall; Health Care Benefits Platform1. Designed, developed and Implemented using VB.NET, SQL 2000 using ADO.NET a turnkey desktop application (Client - Server) for a 200 man call Center that provides Customer acquisition, Sale verification and processing (credit card processing and management), Product or Service fulfillment and tracking for a Health Benefits Company. The system also integrated into soft telephony switch software application as well having on demand digital conversation recording and playback. 2. Designed, developed and Implemented using ASP.NET, HTML, DHTML, SQL 2000 using ADO.NET a turnkey Web based Solution for a 200 man call Center that provides Customer acquisition, Sale verification and processing (credit card processing and management),

Consulting basis Reported directly to the CEO; managed developers, database manager, network administrator, and help desk manager. Actively structured the internal protocols and methods for:Designing, developing and deploying custom developed softwareDesigning developing and deploying database(s)Designing and deploying the network and establishing security measures.Interacted with major clients in establishing their needs. Developed project requirements, time lines and schedules. Oversaw team managers on all projects. Built relationships with vendors and joint venture partners. Designed, developed and implemented applications to assist in rapid development and deployment of joint venture projects. MAJOR PROJECTS OR JOINT VENTURES

Credit Card Management System 1. Designed, developed and implemented using VB.NET, SQL 2000 using ADO.NET a totally Integrated Customer acquisition, Verification, Underwriting, Scoring, Payments and Collections System. 2. Designed, developed and Implemented using VB.NET, SQL 2000 using ADO.NET a Credit Card Management system that interfaced into First Data, providing real time access to transactions as well automating batch services for prior days' daily transaction logs. System includes Collection, Credit Bureau, Portfolio and Risk Management. Turn Key integration for both projects included Frame-Relay, Router and Hub(s), Host Integration Server, SQL Server and client configuration. Both Systems included on demand digital Voice recording and Voice File Retrieval and Management. Customer - KeyCom

Web Based MiddlewareThis Application manages data from a legacy system (using 3rd party add-ins) and SQL database running on NT. The application provided a means for a web based application that using IVR technology and data to provide financial information to Client customers by converting data to speech, all driven by keypad on a telephone.

Verification SystemThe system allows calls from various marketing companies to transfer their customers to the DMVS agents. The system allows the collection customer information based on program codes, dynamically providing scripts to be followed by the CSR. Call disposition codes controlled status. All calls digitally recorded. Sale disposition provided to Clients real time.

Multilevel Marketing, Sales and Booking System for Travel Related ServicesDesigned, developed and implemented windows based Agent, Customer acquisition, Products, Services, shipping, fulfillment and booking system. The Application was developed using VB 6.0 with SQL as the Backend using ADO connectivity. This was a fully integrated application, which included dynamic multilevel agent management capabilities.

This group owned and managed many companies, so a variety of services were provided. These services range from Networking configuration and security (LAN and WAN), Credit Card Management System (customer acquisition, card Issuing, risk management, statements, collections. portfolio management), Call center solutions, Employee management systems, Gaming management systems, Email and Web services.

Customer - Common Wealth; Call Center Solution for Travel related servicesTurn Key Solution that included 200 workstations with a proprietary application allowed users to collect information on customers, digitally record conversations, process orders, process credit card transactions, track fulfillment and book travel with affiliated travel related services. The solution is a windows based application running on a NT network using SQL.

Call Center SolutionTurn Key Solution that included 100 workstations with a proprietary application allowed users to collect information on customers, digitally record conversations, process orders, process credit card transactions, track fulfillment. The solution was a windows based application running on a NT network, database was originally access, migrated to SQL.

Expanded Enhanced Closed User Group Routing SystemExpanded the System developed for CatBel. Managed links from Barcelona, Madrid, Frankfurt, Lyon, Brussels, Naples, Amsterdam and Luxembourg. Created a joint venture with Mercury Communications.

Enhanced Closed User Group Routing SystemDesigned, developed and Implemented a CTI platform that used Digital and analog cards interfaced into a Database that was networked to various Newbridge components. The system used broadband, between Barcelona and London. Users had an account managed via database, accessible by Pin code. The user interfaces for the vendors were originally created in access and then migrated to VB. The system itself was written in C.Customer

800 - 900 Service bureauDesigned developed and implemented a telephony solution that included the use of Digital and Analog Cards interfaced into a database.The solution routed callers to menu driven prompts based on the 800 or 900 number dialed. Service Vendors could dynamically add or edit the prompts and associated features. Interface written in VB, Database DBF and or Access, system written in C.