As a co-founder and integral member of a tech start-up, I have played a pivotal role in providing comprehensive technical support solutions for individuals and organizations navigating online conferencing platforms. Our company focuses on servicing a diverse range of clients, particularly within the legal community, to facilitate smooth and efficient meeting experiences for arbitration, mediation, collective bargaining, and other legal proceedings. In addition to our extensive clientele, we have recently partnered with prominent institutions such as the Office of the Chief Coroner and the Ontario Physicians and Surgeons Discipline Tribunal. Our collaboration with the OCC involves supporting all their virtual and hybrid inquests, ensuring seamless and secure proceedings. Similarly, we have been entrusted by the OPSDT to facilitate their virtual discipline hearings and reprimands, delivering efficient and reliable virtual meeting solutions.By leveraging my expertise in website management, administration, and team leadership, I have played a key role in ensuring our clients receive the highest level of support and service. We strive to stay ahead of industry trends and continually improve our offerings to meet the evolving needs of our clients. Through our dedication and commitment, we have established ourselves as a trusted partner in the realm of virtual meetings and have garnered a strong reputation within the legal and business communities.I am proud to be part of this dynamic and innovative start-up, and I look forward to continuing to make a significant impact by enabling our clients to conduct seamless and successful virtual meetings.

As a Desktop Support Technician at Shutterstock Custom, I played a pivotal role in ensuring smooth operations and resolving technical issues for a diverse user base of over 100 individuals. My daily responsibilities encompassed the following:Supporting Users: Utilizing Jamf Pro, I provided comprehensive support to users, promptly addressing and resolving hardware or software issues. This involved monitoring tickets generated through Jira and working closely with each user to restore their work environment to normalcy.New Hire Setup and Maintenance: A recurring responsibility involved setting up new hires on Mac Notebooks, ensuring a seamless onboarding experience. Additionally, I managed and maintained TV/Conference Systems, guaranteeing optimal functionality for important meetings and presentations.IT Inventory Management: I diligently managed the IT inventory, maintaining accurate records and ensuring that all necessary hardware and software were readily available. This included recommending appropriate hardware and software solutions based on user requirements and technological advancements.Technological Issue Resolution: With a proactive approach, I researched and implemented fixes for recurring technological issues. By staying up-to-date with industry trends and best practices, I continuously sought innovative solutions to improve efficiency and enhance user experiences.My experience as a Desktop Support Technician at Shutterstock Custom allowed me to hone my technical skills, problem-solving abilities, and attention to detail. By effectively supporting users, troubleshooting complex issues, and managing IT resources, I contributed to a seamless and productive work environment.

As a tutor, I was responsible for ensuring my students received the most thorough understanding of the subject they were struggling with. At the same time, I strived to make the experience as enjoyable as possible. I would do my best to leave the student looking forward to learning while developing strong learning skills they can carry forward with them to use throughout their future schooling career.