I am a Senior Customer Services Executive and have extensive experience in customer care portal support for end users ensuring they can use the portal for full potential. I provide first level support for Oracle systems for the Operations team. My role included distribution, coordination and EMEA Order Processing. Collaborated with Customers, regional Sales offices and Internal Stakeholders to deliver first rate customer service. Acted as Subject Matter Expert, consistently applied analytical skills to identify and resolve customer and partner issues in accordance with SLAs.