Malcolm Mcdonald Email & Phone Number

Marlow, Gb

Marlow, Gb

Satellite Beach, Florida, Us

• Transitioned from IT career to become a dedicated Maths tutor in Marlow, offering personalized tutoring services towards GCSE and A level• Utilized strong analytical skills to tailor teaching methods to individual student needs, fostering a supportive learning environment.• Successfully helped students improve their understanding and grades in mathematics, receiving positive feedback from both students and parents.

Bradford, England, Gb

Product Owner for scrum teams providing software for channels including the contact centre and online banking using Salesforce, Mulesoft and proprietary software. The Product Owner role was new when I joined and it has been exciting seeing this role making an impact, which I hope will endure.

Contractor providing CRM and CPQ product ownership and business analysis in financial services and other sectors. • Successfully rolled out Salesforce across 40 countries at Baxter as Product Owner• Analysed Tullett Prebon’s enterprise business requirements and selected and led implementation of the Salesforce & CPQ solution• Business analysis of CRM and CPQ requirements for IRIS Software as part of an £8M ERP transformation project

Lancy, Geneva, Ch

As Product Owner within a new retail banking front office team, responsible for development of T24 Digital and CRM products to meet client requirements and win new business. Key achievements were: • Gathered strategic and client requirements from different stakeholders, designed enhancements and matrix-managed agile offshore development teams.• Designed brand new digital customer on-boarding solution in conjunction with Lloyds Bank• Specified an integrated solution using Microsoft Dynamics for an international client, resulting in a joint positioning statement• Created 3-year product roadmaps and presented Temenos’ Digital and CRM product strategy at international client conferences• Documented requirements for Temenos’ Salesforce implementation

Lancy, Geneva, Ch

• Designed enhancements to the new T24 product builder (AA) which then generated new sales• Communicated product presentations, RFPs and collateral• Trained clients on new products

London, London, Gb

• Led team to gather client requirements, specify and design new enhancements to Misys’ front office C++ based CRM and workflow system, part of the Equation banking system• Created the external interface model for Misys’ strategic SOA enterprise core banking system using web services and XML/XSD as part of £20M project (Equation Plus)• Represented Misys as vice-chair of Branch banking working group at the IFX forum• Wrote systems integration specifications to create an integrated solution with partner (S1)’s J2EE multi-channel system (CRM, ebanking, call centre)• Chaired local employee satisfaction taskforce achieving highest increase in satisfaction survey results across all company locations

London, London, Gb

• Prepared customer proposals and specifications for the customer service module for use in retail bank branches• Led team developing software for Market Watch real-time financial data distribution system for investment banks using C++ and Microsoft Windows• Managed the QA team, responsible for delivery of two full releases of Market Watch• Developed market data application OO components for Market Watch in C++ and Windows

Ma, Mathematics

Cqf (Certificate In Quantitative Finance), Quantitative Finance

6 Highers And 4 Csys