IC Analysis, and Managing

Monitoring calls and evaluating agents performance Watching their numbers and guiding them through better ways to develop and enhance their performance Show the team the proper ways to handle tough and irritated customers build self-confidence Providing and developing their product knowledge Guiding them throughout the way of proper usage of the toolsTeaching agents customer service terminologies and raising self-awareness of meeting their targets Acted as a Team… Show more Monitoring calls and evaluating agents performance Watching their numbers and guiding them through better ways to develop and enhance their performance Show the team the proper ways to handle tough and irritated customers build self-confidence Providing and developing their product knowledge Guiding them throughout the way of proper usage of the toolsTeaching agents customer service terminologies and raising self-awareness of meeting their targets Acted as a Team leader for 4 months Show less

Billing and Technical support supervisor