PROJECT/TRAFFIC MANAGEMENT / PRODUCTION • Years of experience working with creative teams • Managed production timelines/schedules and workflow between departments • Reviewed schedules with the client and other critical stakeholders to determine the work breakdown structure and deploy projects and meet multiple deadlines • Quickly adapted to a complex production management software program to enter/track all changes/updates through all stages of production • Successfully tracked workflow for multiple project streams simultaneously • Ordered and tracked 70-100 product inventory samples for monthly projects • Meticulously reviewed project plans and schedules to ensure project delivery; sharp eye for detail • Personally executed over 15,000 SEC filings, never missing a single deadline • Built over 100 financial prospectuses per month • Processed 50-80 QuarkXpress files per month into print-ready PDFs and archived digital files • Developed often-used legal disclosure document, cutting mark-up times from 6 hours to 45 minutes • Designed and wrote copy for company website, business cards and fliers.ACCOUNT MANAGEMENT / CLIENT SERVICE • Adeptly managed large financial client accounts including Invesco Funds, Guggenheim Funds, Nuveen Investments and Touchstone Funds reaching $30 million in revenue annually • Created/updated dozens of monthly job jackets, job tickets and checklists • Key client and 3rd party liaison (primary point of contact) • Fielded and prioritized 90-130 emails per day • Attended client-facing meetings and clearly communicated new project developments to designers • Received and processed 5-10 design/content retail circular client request changes per day LEADERSHIP • Recognized areas of redundancy and drove the initiative to streamline process procedures • Created 75-page, step-by-step training manual, significantly improving standard operating procedures • Mentored, led, and trained 12 operators; Delegated and oversaw work-loads
Listed skills include Advertising, Account Management, Customer Service, Project Coordination, and 33 others.