Michael Centers Email & Phone Number

Alpharetta, Georgia, United States

• Initiates contact with land lords to negotiate cell site lease renewals for ground, tower, or easement agreements.• Serves as a point of contact for various land lords including municipal, government agencies, or private land lords including being a liaison between lease holder and T-Mobile teams. • Abstracts current lease agreements and drafts lease amendments aimed for favorable rent costs, and lease enhancements that are favorable for the Client.• Asses risk on lease negotiations based on T-Mobile’s standards and expectations. • Works with T-Mobile’s National, Legal, and Business teams to further negotiate their goals on each site to include their recommended redlines after my initial negotiations with the landowners.• Tracks and manages all communications and timelines with lease holders, various project managers and T-Mobile teams. • Uses salesforce and internal CRM to manage all site data for reporting and management.

Alpharetta, Ga

• Accurately record all pertinent account information gathered from daily activities into Salesforce.com • Conducted initial outbound calls to targeted customers focused on building relationships and gathering key profile information.• Contacted assigned accounts on a consistent basis going forward; providing new information and promoting additional products and brand awareness.• Developed and maintain relationships with Distributors in assigned territory. • Worked with general contractors and distributors to establish maximum use and installation of Corian materials. Provided needed samples and drawings to clients for inspiration, focusing on the DuPont brand.• Generated over 2 million in potential sales by influencing DuPont Corian specs in construction drawings, while working with the general contractors and project managers to avoid losing the spec due to cost savings.

Marietta, Ga

• Grew HealthyLife Sciences’s fulfillment department into a new business to add more opportunity for the company.• Responsible for all new business by converting website generated leads into new client base and by cold calling B2B for any available opportunity.• Communicated with customers to discuss merchandise availability, order status, payment processing and domestic and international orders.• Responsible for implementation and maintenance of CRM.

Sales Manager May 2015- December 2016• Led sales staff of 8 team members to execute a 60% conversion rate on new sales and maintained a 40% save rate on retention opportunities.• Trained sales staff with custom sales scripts, reviewing sales calls with sales reps individually and by implementing a bonus system to incentivize reps with high revenues and upselling performances.• Proficient in running Five9 call center software to maintain full call functionality to the entire company.Sales Representative August 2010 – May 2015• Developed customer relationships and provided unrivaled customer service in order to build new business, maintain store profitability and further brand loyalty and recognition.• Generated 40k in monthly revenues by cold calling potential clients and by maintaining relationships and referrals for repeat business.• Top producing representative every fiscal year within the entire sales group.• Proficient in upselling and maximizing sales by establishing rapport, extensive product knowledge, and by overcoming objections.Customer Service Representative March 2009 – August 2010• Built and maintained customer information in POS system to ensure accurate transactions.• Fielded customer calls to the appropriate department.• Assisted fulfillment with pick, pack and ship duties.

-Made sure that all of the preplanned components of the radio programs played out as designed. -Played all the music, commercials and public-service announcements. -Cued the on-air talent, answered the listener phone lines and in general ensured the quality of the broadcast.

Kalamazoo, Michigan, United States

This was my college job where I started as a delivery driver, and then moved to the kitchen. I eventually worked my way up to store manager and worked with the store owner assisting with daily operations.

Communications

Certificate, Tv And Radio