Territory manager

-Dependably arrive early to prepare store for opening.-Assist customers by providing accurate transactions in a courteous and friendly manner.-Accurately record catering orders and prepare and assemble them for delivery or pick-up.

-Handled and improved accounts payable and accounts receivable processes for ease of use -Successfully oversaw breakfast, front desk, and night audit staff-Ensured hotel brand compliance by earning the second highest quality assurance score the hotel had ever seen-Provided verbal translating services for company meetings, interviews, and employee-management needs as well as written memorandums and letters in the Spanish language

Front Office Manager Jul 07-Jul 08-Effectively supervised 15-20 associates at a time.-Coordinated group check-ins that often exceeded 500 attendees.-Personally hosted the Osmond Family and the “Today” show for a Mother’s Day Special.Front Desk Supervisor Oct 06-Jul 07-Improved staff knowledge and performance through proper training. -Assisted the front desk operations to become and maintain the highest rated department in customer satisfaction. -Maintained daily checklists to ensure front desk fluidity and organization.Front Desk Agent Feb 05-Oct 06-Associate of the Month: February 2005.-Courteously and hospitably welcomed guests to the hotel and conference center. -Proactively studied the local area to provide an overabundance of knowledge to inquiring guests.-Meticulously followed hotel accounting procedures to maintain proper paperwork and balanced financial formalities. Bell Person Aug 04-Feb 05-Arranged scheduling and drove a 14-passenger shuttle van.-Dynamically assisted guests and associates with any needs necessary.-Went the extra-mile to assist guests with luggage including large tour group arrivals. -Welcomed and directed guests to the hotel through active knowledge of daily events, facilities, and meeting locations.