Jacob Mcfeeters Email & Phone Number

Bloomington, Il, Us

Clinton, Illinois, Us

Bloomington, Il, Us

- Demonstrates exceptional customer service skills, resulting in increased customer satisfaction and retention rates.- Exceeds sales quotas and contributed to driving profitable growth for COUNTRY Financial.- Provides valuable insights and feedback to management on improving the sales process and driving greater efficiencies.- Mentors and trains entry-level and intermediate representatives to help them succeed in their roles and achieve their career goals- Consistently demonstrates a strong understanding of the insurance and financial service industry, enabling accurate and efficient processing of all required documentation

Bloomington, Il, Us

- Provided an exceptional customer experience by addressing and resolving issues related to billing and customer service via phone, web, and email Examples include processing payments, providing coverage, reinstating policies, and modifying policy coverage- Performed accurate calculations and transactions to modify policy coverage and collect premium from clients according to underwriting, accounting, and billing guidelines- Recorded all customer communication and other data into various company systems for information transfer to financial representatives, management trending reports, and other departments- Contributed to enterprise initiatives and processes by utilizing Six Sigma and Lean strategies to increase efficiency- Supported the implementation of a new property insurance system by performing data entry and test case execution as part of the end-to-end cycle testing process

Normal, Il, Us

- Demonstrated expertise in presenting and delivering comprehensive vehicle solutions to customers, ensuring satisfaction and successful delivery appointments- Collaborated seamlessly with team members to streamline customer interactions and enhance the overall buying experience- Proficiently handled customer loan and vehicle registration documents, ensuring accuracy and efficiency during delivery appointments- Skillfully managed test drive and delivery schedules, optimizing customer engagement and satisfaction- Cultivated strong collaborative relationships with colleagues and customers, leading to enhanced customer loyalty and sales success- Demonstrated exceptional attention to detail and organizational skills, ensuring smooth sales processes and customer interactions

Springfield, Mo, Us

- Held department keyholder responsibilities, proficiently managing store openings/closures and conducting team briefings- Maintained a positive, enthusiastic, and customer-centric mindset, contributing to exceptional customer service and rapport building- Led store in non-POS Outdoor Rewards Credit sales

Columbia, Mo, Us

- Assisted the marketing and promotions staff in all aspects of daily operations with the goal of enhancing the overall fan experience- Coordinated marketing and promotions for Swimming and Diving and assisted with Football, Soccer, Volleyball, Men's and Women's Basketball, Gymnastics, Softball, Baseball, Wrestling, Tennis, and Golf- Organized and implemented promotions, contests, on-field presentations and other game day activities for all sports- Coordinated between the Athletic Department and various student organizations, faculty and staff members, and both on-campus and off-campus groups- Assisted with game management and operations of athletic events and projects as assigned

Columbia, Mo, Us

- Implemented strategies that increased office visibility and student contact through Twitter and outreach campaigns that contributed to a 7% higher YOY retention rate.- Provide support as the first line of contact for students and parents contacting our office for financial aid questions and concerns by phone and front desk assistance- Contributed in the selection process of potential employees through interviews and recruitment activities- Demonstrated superior customer service at new student orientation and community outreach events such as Summer Welcome and Preview Mizzou

Columbia, Mo, Us

-Designed marketing materials to attract prospective students to the study abroad programs-Organized, implemented, and managed social media accounts to further connect to students on and off campus-Assisted with routine office tasks, filed documents, and delivered messages increasing overall office efficiency

Columbia, Us

- Supervised club teams during practices and events to ensure safety and security of club members and spectators.- Organized and facilitated various practices and events for forty-eight different club teams- Led student outreach and marketing during various new student orientation sessions- Assisted in various areas of the facility as needed, including frontline, guest services and events

Normal, Il, Us

- Initiated the sales process for potential sponsors and ticket clients by building and improving relationships with area businesses- Used Sales Force CRM to report customer information from cold calls and other interactions for future sales activities- Created detailed sales proposals and presentations for quality leads and prospects- Documented proof of performance of completed contract elements for existing corporate partners- Preformed a wide range of game day functions aimed at improving fan experience and client retention

Decatur, Il, Us

- Planned and grew the intramural program from 5 events to 20 events while keeping within the same budgetary constraints- Arranged and scheduled the next academic year with the added intramural events- Created an itemized budget for the intramural program and each event- Inventoried equipment and created a list of the equipment needed to be purchased, as well as the personnel needed for each event- Created event evaluation materials to gather feedback from those who participate in each event and from the event manager to further improve the program

Chicago, Il, Us

- Provided a fun, safe environment for children to learn and play- Lead daily fitness and physical activities to promote healthy living- Taught, by example, the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility

Champaign, Il, Us

- Mentored campers in outdoor education to give them a better understanding of the world around them- Organized games and events to promote teamwork, leadership, and the importance of living a healthy lifestyle- Co-managed the archery program to ensure its safety and effectiveness