Michael Ferrante Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

As leader of department of orthopedics and physical medicine and rehabilitation, managed 12 staff members, including 2 supervisors and 20 indirect reports, at 3 locations. Collaborated with director of orthopedics on budgeting for capital and expense expenditures, as well as staffing. Resolved billing errors and workers’ compensation reconciliation for 14 attending providers and worked closely with billing team regarding surgeries and procedures. Onboarded new staff, providers, and hand fellows, including Epic training. Restructured and led process of booking new patients entering medical center using decision tree to ensure patients were being booked with appropriate providers, reducing patient complaints, boosting schedule utilization, and increased patient to provider surgical efficiency. Enhanced productivity for trauma, joint reconstruction, and foot and ankle clinics by overhauling relationship with radiology and partnering with director of radiology.

Reading, Massachusetts, United States

Drove implementation and startup of Tufts’ new department of orthopedics and spine practice. Developed procedures, workflow practices, and communication with vendors. Managed team of 5 office staff and 3 PAs. Guaranteed seamless patient care and billing through close collaboration with 2 full-time providers and liaison with 3 traveling providers. Ensured best billing practices and improved efficiencies by working in partnership with billing team. Streamlined Epic transition in Reading and Boston orthopedic locations for a seamless electronic medical record transition, assisting providers and administrative staff.

Boston, Massachusetts, United States

Oversee the orthopedic surgery clinic including managing twelve full time clinic staff members. Streamlined clinic processes by changing the check-in process which improved efficiencies during day-to-day operations. Improved copayment collections from 8% in over 90%, totaling over $14,000 in added clinic revenue per month. Worked closely with the Director of Orthopedics in quality improvment initistives including improving the deparment’s process with radiology and improving the aesthetics of the clinic space. Increased employee morale by implementing an open door policy, huddle board, and empowering the workforce to bring forth new ideas. Assisted in maintaining COVID-19 policies and safety guidelines by following hospital procedures.

Boston, Ma

Provides support to the Ambulatory Clinic Supervisor for monitoring and improving clinic flow, experience, performance and operating efficiency. Ensures high-quality services by support staff in all services including practice coordinators and medical assistants. Communicates with physicians and needs of the clinic during patient operations.

Boston, Ma

Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification. Prepares medical records and documentation for patient visits, including loading of information into the EMR system. Takes an active role in monitoring patient flow and communicating delays to patients and providers. Assists with billing charge entry and reconciliation. Provides general clerical support to department physicians, and performs general office work.

Revere, Ma

A full-time internship with the Lighthouse Nursing Care Center, totaling 400 hours, working closely with the administrator and going through a mock administrator in training program. This allowed me to go into the various departments and working closely with the different department heads including, but was not limited to, human resources, admissions, nursing, dining services and the medical records department.Acted as a project manager and project coordinator

Hopkinton, Ma

Assisted Event Management in all aspects of the National Sand Sculpting Festival at Revere Beach in Revere, MAResponsible for set-up and breakdown of event activities Managed vendors to ensure quality services to patrons Oversaw security for VIP events during the Festival

Revere, Ma

Facilitated day-to-day operations including administrative tasks and communications.Provided customer service between the Recreation Department and other city departments.Developed social media platforms for the Revere Recreation Department (Facebook and Twitter).

Revere, Ma

Ensured the safety for 40+ children ages 9-13.Supervised and lead 8 staff members within the department.Provided an enjoyable camp experience by organizing games and educational activities.

Bachelor’S Degree, Healthcare Administration, Class Of 2017

Activities and Societies: Healthcare Society, Pre-Allied Health Society, College Discipline Committee (CDC), Colleges Against Cancer.

Education record

Activities and Societies: Member of the Brother Gilbert Chapter of the National Honor Society (2010 - 2013) Golf (2009 - 2013) Sports.