Mcfitz Pierre Email & Phone Number

Florida, United States

Longwood Fl

Network and Systems Administration

Apopka Fl

Network and Systems Administration

Orlando, Florida Area

Small Business Client Consultant-ADP, Maitland, FL▪ 3/2019– Present• Served as a consultant in servicing ADP’s products/technologies.• Used expertise to support ADP’s clients Solve client problems; taking a broad perspective to identify solutions.• Worked with direction to resolve issues and to provide solutions to clients’ issues and questions, exceeding clients’ expectations and ensuring that clients understand the value of our products.• Provide recommendations to ADP… Show more Small Business Client Consultant-ADP, Maitland, FL▪ 3/2019– Present• Served as a consultant in servicing ADP’s products/technologies.• Used expertise to support ADP’s clients Solve client problems; taking a broad perspective to identify solutions.• Worked with direction to resolve issues and to provide solutions to clients’ issues and questions, exceeding clients’ expectations and ensuring that clients understand the value of our products.• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience. Show less

Orlando, Florida Area

Effectively managed corporately owned store within the policies and guidelines of the company, ensuring 100% customer satisfaction, clean facilities, and quality always. Leveraged expertise to control profit & loss, by following cash control, security procedures, and inventory control, responding to business trends and taking appropriate actions. Facilitated trainings for mobile service and prepare teams for company’s change in business strategy.• Converted Spectrum Front Counter Store to a… Show more Effectively managed corporately owned store within the policies and guidelines of the company, ensuring 100% customer satisfaction, clean facilities, and quality always. Leveraged expertise to control profit & loss, by following cash control, security procedures, and inventory control, responding to business trends and taking appropriate actions. Facilitated trainings for mobile service and prepare teams for company’s change in business strategy.• Converted Spectrum Front Counter Store to a new Spectrum Mobile Store.• Championed efforts at increasing productivity of sales associates by utilizing key KPIs as metrics and overall sales numbers.• Successfully trained and developed employees through constructive feedback and focus on long-term career growth, customer experience, quality, and brand recognition.• Developed processes to ensure merchandising excellence, proper asset protection plans, and accurate inventory integrity, increasing merchandising excellence. Show less

Orlando, Florida

Provided tactical and strategic leadership as well as drove a team in a strong metrics-based, operationally focused environment. Managed and maintained and productive relationships with employees, stakeholders, and engineers. Developed direct reports by having coaching sessions, reviewing calls, identifying strengths and weaknesses, motivating and tracking progress to hone-in on skills, and providing feedback.• Built and established customer confidence by demonstrating strong product… Show more Provided tactical and strategic leadership as well as drove a team in a strong metrics-based, operationally focused environment. Managed and maintained and productive relationships with employees, stakeholders, and engineers. Developed direct reports by having coaching sessions, reviewing calls, identifying strengths and weaknesses, motivating and tracking progress to hone-in on skills, and providing feedback.• Built and established customer confidence by demonstrating strong product knowledge that makes employees confident in delivery.• Maintained proper communication with other members of leadership to include supervisors, managers, directors, VP, and other departments• Optimized and delivered software upgrades for performance improvements and refined interfaces to video delivery and back-office systems Show less

Orlando, Florida Area

Provided essential training at all levels of the enterprise to disrupt and modernize the organization’s culture. Led quality training for new hire and existing employees, supervisors, and managers. Developed reports to track employee development throughout training sessions. Managed the Computers along with building and maintaining Network functionality such as wireless networks, video equipment, and computer software and upgrades. • Led efforts in evaluating networks network… Show more Provided essential training at all levels of the enterprise to disrupt and modernize the organization’s culture. Led quality training for new hire and existing employees, supervisors, and managers. Developed reports to track employee development throughout training sessions. Managed the Computers along with building and maintaining Network functionality such as wireless networks, video equipment, and computer software and upgrades. • Led efforts in evaluating networks network, troubleshooting a variety of network problems, and implementing various software and hardware upgrades. • Facilitated pieces of training for Internet installation & repair, LAN & WLAN Network configuration, Phone configuration & support, Video Installation & repair, and created best practice manual, improving efficiency by 85%.• Standardized and improved troubleshooting processes with the creation of detailed server and network configuration documentation Show less

• Provided excellent care to customers through social media outlets such as Facebook and Twitter. This includes handling customer concerns with service, tracking requests and feedback, escalations, and retention by the prioritization of customer and business impacts. Contact with field Supervisors and Managers made when needed.• Advocated for and maintained the value of both the brand and customer.• Partnered with leadership team to develop the process to manage Google reviews for apps… Show more • Provided excellent care to customers through social media outlets such as Facebook and Twitter. This includes handling customer concerns with service, tracking requests and feedback, escalations, and retention by the prioritization of customer and business impacts. Contact with field Supervisors and Managers made when needed.• Advocated for and maintained the value of both the brand and customer.• Partnered with leadership team to develop the process to manage Google reviews for apps such as: BHTV, My BHN, and BHN WiFi Finder.• Prepared daily reports on trends for brand impacting events and brand influencers such as media personalities like Actors, Musicians, Professional Athletes etc. Show less

Orlando, Florida Area

Established and maintained client relations by providing “white-glove service” end-user support in technology installation, configuration, troubleshooting, and maintenance.• Spearheaded the creation of new accounts, corrections on billing, coding, upgrading services, service tickets, and building rapport along with showing the value in our brand. • Reduced subsidiary computer repair and replacement costs by 20% with the implementation of a comprehensive preventive maintenance plan… Show more Established and maintained client relations by providing “white-glove service” end-user support in technology installation, configuration, troubleshooting, and maintenance.• Spearheaded the creation of new accounts, corrections on billing, coding, upgrading services, service tickets, and building rapport along with showing the value in our brand. • Reduced subsidiary computer repair and replacement costs by 20% with the implementation of a comprehensive preventive maintenance plan. • Promoted to Mentor within 7 months and achieved C.A.R.E. All-Star within 8 months. Show less

Orlando, Florida Area

• Provided support for customers who have Internet, Phone and Cable services.• Created and troubleshot email accounts linked with Microsoft Outlook and Mac Mail clients.• Assisted customers in Wireless network setup and management.• Made adjustments on accounts, create new accounts, rebuild accounts.

Orlando, Florida Area

• Mentor: Answering questions for other agents, on job training when needed, and aiding with in class training.• Store Line: Assisting store agents with in-store support and tracking and developing solutions for in-store customers.• Digital Support Line: Assisting customers with technical issues, billing, content management, and tracking trending issues with E-Books and E-Readers such as the Nook, Nook Color, Android devices, Windows mobile devices, PCs, and Apple devices.

Computer Repair And Installation, Information Technology

Psychology