Maria Villanueva Email & Phone Number

United Arab Emirates

I am responsible for streamlining internal processes, managing essential support functions, and ensuring compliance with industry regulations, leveraging my skills in Finance, Accounting, Human Resources, Compliance, Vendor Management and Administration to shape the future of our dynamic multinational company.

Dubai, United Arab Emirates

In this role, I focused on strategic oversight and operational optimization to ensure organizational effectiveness and business continuity. My responsibilities included:Strategic Leadership: Directed the development and refinement of office procedures and workflows to enhance operational efficiency.Executive Support and Team Collaboration: Provided essential support to business functions, facilitating executive decision-making and fostering collaborative team environments.Operational and Office Management: Oversaw office logistics, including space optimization, facilities, and security, to create a productive workplace.Vendor and Stakeholder Engagement: Managed relationships with vendors and stakeholders, negotiating terms to support business objectives.Financial Management: Led budgeting and financial administration tasks, ensuring fiscal health and compliance.Problem Solving and Efficiency Improvements: Identified and resolved administrative challenges, driving improvements in efficiency and productivity.Communication and Relationship Management: Maintained effective communication channels and built strong relationships with clients, partners, and employees, promoting a positive organizational culture.HR and Resource Optimization: Advocated for HR initiatives that enhance recruitment, policy compliance, and employee development.This role required a strategic approach, operational expertise, and leadership capabilities, enabling significant contributions to organizational success and efficiency.

Abu Dhabi, United Arab Emirates

I worked at Rotana handling the two properties Park Rotana and Park Arjaan by Rotana.In this role, I focused on team management, financial oversight, and communication. My responsibilities included are:Team Management: Managed a team of ten (10) members, handling duty schedules, training, mid-year evaluations, annual performance appraisals, and mentoring as needed. This involves ensuring that my team is well-trained, motivated, and performing at their best.Financial Oversight: Reviewed daily revenue audits, cash summaries, and journal entries to ensure correctness and integrity in financial transactions. Additionally, prepared financial summary reports for management, providing insights into the financial performance of the properties.Communication: Worked with associated departments to address policy and procedural deviations and exceptions. This includes coordinating with other departments to guarantee seamless operations.Administrative and Management Tasks: My work comprises a wide range of administrative and management obligations that are vital to the smooth functioning of the properties. This could include coordinating activities, managing resources, and executing measures to increase operational efficiency.The role requires a combination of leadership, financial acumen, communication skills, and attention to detail to ensure the organizational success.

Kuwait

I was promoted to Senior Income Auditor for Shared Services handling three Marriott properties JW Marriott Hotel Kuwait, Courtyard by Marriott Hotel Kuwait and Arraya Convention Centre Kuwait. My duties and responsibilities are same with Income Auditor with additional tasks from management.My additional responsibilities include:Month End Closing and Financial Reporting: Ensured all financial transactions are accurately recorded and summarized for the month, prepared financial statements, and analyzed financial data to provide insights to management.Payroll Management: Processed employee salaries, coordinated payroll disbursements, managed employee advances and vacation payments, handled final pay settlements, verified HR transactions related to payroll, and ensured proper payroll closing procedures are followed.Accounts Receivable: Prepared and sent invoices to customers, followed up on payments, collected and allocated payments received, performed account reconciliations to ensure accuracy, monitored customer accounts, generated age analysis reports, and reviewed accounts receivable aging to manage outstanding balances effectively.Accounts Payable: Managed vendor invoices, tracked and processed expenses, facilitated payments, coordinated check runs, and overall vendor management to ensure timely and accurate payment processing.These additional responsibilities require strong attention to detail, organizational skills, and proficiency in financial management and accounting processes which is essential to maintain accuracy and compliance.

Kuwait

I worked with Marriott Hotels Kuwait as Income Auditor for Shared Services handling three Marriott properties JW Marriott Hotel Kuwait, Courtyard by Marriott Hotel Kuwait and Arraya Convention Centre Kuwait.My responsibilities are:Revenue Reports: Prepared reports outlining the overall revenue generated by the properties each day. These reports are likely to include detailed revenue breakdowns for rooms, food and beverage, and other sources.Cash Reconciliation: Ensured cash transactions recorded in the financial records match the actual cash received or disbursed during the day. This involves verifying cash receipts, deposits, and withdrawals.Audit Rates and Prices: Reviewed the pricing structure for rooms, additional services, and food & beverage items to ensure they are accurately reflected in the financial records and align with the established pricing policies.Upgraded/complimentary rooms and housekeeping discrepancies: Checked and reviewed upgraded or complimentary rooms and ensured these transactions are properly documented and accounted for.Cash spot audits: Performed random audits of cash transactions and controls to detect any irregularities or potential instances of fraud.Resolving discrepancies: Reviewed financial records, transactions, and reports to identify any inconsistencies or errors in revenue data.Spot checks on all controls related to revenue: Assessed the effectiveness of internal controls and procedures related to revenue management, identifying areas for improvement, and ensuring compliance with relevant policies and regulations.Overall, I ensured accuracy and integrity in financial transactions and reporting for the three units by meticulously auditing revenue streams, resolving discrepancies, and instituted strong controls to avoid fraud and errors.

Kuwait

I worked with Marriott Hotels Kuwait as Human Resources Generalist for Shared Services handling three Marriott properties JW Marriott Hotel Kuwait, Courtyard by Marriott Hotel Kuwait and Arraya Convention Centre Kuwait. My responsibilities included:Recruitment and Onboarding: Provided administration support in the recruitment process by posting job openings, reviewing resumes, and facilitating the onboarding process for new hires.Employee Relations: Provided employees guidance on company policies and foster a positive work environment. Served as a mediator for workplace issues, conflicts, grievances, and disputes.Benefits Administration: Managed employee benefits programs, such as medical insurance, flight ticket issuance and other perks. This includes coordinating and working with benefit providers.Training and Development: Organized training sessions and workshops for employees to enhance their skills and knowledge.Performance Management: Assisted with the performance appraisal process by providing support to managers, tracking performance metrics, and helping to identify areas for improvement or recognition.Compliance: Ensured that the organization complies with relevant employment laws and regulations. This includes maintaining up-to-date knowledge of labor laws, updating policies and procedures as needed, and handling documentation related to employee records.HR Administration: Handled various administrative tasks such as maintaining employee records, assisting in the payroll process, managing HR databases, and preparing HR reports for management.Employee Engagement: Involved in initiatives aimed at improving employee morale, engagement, and retention, such as organizing social events, employee recognition programs, or surveys to gather feedback.The role is crucial in supporting the organization's human capital needs and ensured that HR practices align with the company's goals and values as well as local labor laws.

Region Xi - Davao, Philippines

I worked with Ayala Life Assurance Inc. (A former subsidiary of Bank of the Philippine Islands).The role responsibilities included:Sales Presentations: Delivered sales presentations to client decision makers highlighting the features and benefits of corporate insurance products, emphasizing their value proposition, and convince clients to invest in them.Orientations: Conducted orientations for clients’ employees and ensured they have a clear understanding of their insurance coverage. This includes explaining policy terms, coverage limits, claim procedures, and other relevant information related to their insurance coverage.Coordination with Internal Units: Collaborated with underwriting teams, claims departments, customer service representatives, and other relevant stakeholders to address client needs and resolve issues efficiently.Records Management: Maintained accurate records which includes client information, policy details, transaction records, and other pertinent data necessary for client and distribution channel support.The role required a combination of sales acumen, client relationship management skills, administrative proficiency, and the ability to collaborate effectively with internal teams to support the successful management of the organization’s products and services.

Region Xi - Davao, Philippines

I worked with Kar Asia, Incorporated (A Mitsubishi Motors Franchised Dealer) as Sales Executive.The key responsibilities in this role included:Product Expertise: Communicated the features and benefits of Mitsubishi Motors vehicles to assist customers in making informed purchasing decisions.Sales and Marketing Promotions: Facilitated and implemented proper sales and marketing promotions for the company to attract customers and drive sales.Client Guidance: Guided clients through the entire sales process, from initial inquiry to vehicle delivery. This includes understanding their needs, offering suitable vehicle options, arranging test drives, negotiating prices, and ensuring a smooth and satisfactory purchasing experience.After-Sales Follow-Up: Addressed any post-purchase concerns, helped with vehicle maintenance and service appointments, and built lasting relationships with customers to encourage repeat business and referrals.The role required a combination of product expertise, effective communication skills, and active involvement in sales and marketing initiatives to drive customer engagement, satisfaction, and organization’s sales growth.

Region Xi - Davao, Philippines

My duties included are:Monitoring Sales Results: Tracked sales performance against targets, analyzed trends, identified areas for improvement, and took corrective actions as needed to achieve sales goals.Inventory Management: Maintained accurate records of available stock, tracked incoming and outgoing inventory, managed stock levels to meet demand, and minimized excess inventory or stockouts.Sales and Management Reports: Prepared sales performance reports, inventory status reports, market analysis reports, and other relevant data to provide insights into business operations and support strategic planning.The role involves monitoring sales results, inventory management, and report generation driving the overall efficiency and decision making of sales operations and business management in the region.