Michael Gaffney Email & Phone Number

Illinois, United States

• Improve operational efficiencies to build partner and customer relationships. In addition, drive profitable revenue growth through operational management of assigned sales district(s).Essential Functions:
• Develop trusted partnerships with assigned Sales Manager(s) to provide operational delivery support.
• Develop collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. dropship emergencies, backorder management, bid escalation, etc.)
• Assess and determine impact of decisions related to negative gross margin orders, freight/price adjustment, or product return to ensure profitability and customer satisfaction.
• Provide strategic resolution to escalated customer service issues
• Proactively seek data and provide actionable intelligence to Sales Manager to grow revenue.

Vernon Hills, IL

Quality Analyst and New Hire Onboarding Specialist - May 2015 - presentPerform regular scoring of coworkers' interactions with customer through Calls, Emails, EChats, Cases, Incidents, Return Requests and Sales calls.Work with the management team of customer facing departments to help ensure internal and external quality standards are met. Analyze.

Kenosha, WI

Customer Solutions Representative - May 2013 - May 2015Interact with customers daily via phone, email and Cases to assess and resolve issues they may have with their orders and accounts by:Receiving and resolving incoming calls and e-mails directly from customers regarding:Requests for return of merchandiseDamage or lost shipping claimsOrder statusBilling.

* Act as Central Vault for the entire organization with duties including:- Coordinate the ordering and shipping of currency for 40+ branches over multiple regions- Coordinate the ordering, distribution, and inventory auditing of various monetary instruments for theorganization- Act as liaison between Federal financial agencies, Armored Car companies, and.

* Interact with customers on a daily basis to determine and fulfill their banking needs* Handle different modes of financial transactions to facilitate customers' needs* Provide a minimum of 72 referrals per year to personal bankers and business partners* Responsible for scheduled balancing/auditing of fellow tellers, vaults, and ATMs* Run and verify.

* Interact with customers on a daily basis to help determine their banking needs* Provide a minimum of 3 referrals per day to personal bankers* Responsible for scheduled auditing of fellow tellers, vaults, and ATMs* Run and verify various reports to stay within regulations for money orders, cashier's checks, andtraveler's cheques as well as other Bank of.

* Interacted with customers on a daily basis to determine and fulfill their shipping needs* Possessed the ability to adapt to regularly changing and varying routes and schedules* Possessed the ability to meet strict time restrictions both while delivering and picking up freight* Handled different modes of financial transactions to facilitate customers' needs

* Interacted with customers to gather information and determine their specific needs* Tailored sales techniques to adjust to differences in customer needs and personalities* Provided solutions to suit customers' needs and possessed a strong ability to close sales* Regularly met daily/monthly sales goals for department* Organized and distributed materials.

Supervisor of 40+ personnel on a highly detail oriented, high stress, deadline heavy flightline.

* UH-1N/AH-1W Helicopter Crew Chief/Head Mechanic * Responsible for the instruction and supervision of 50+ personnel * Performed intricate inspections and maintenance of multi-million dollar aircraft * Performed testing procedures on aircraft and analyzed results

* Reviewed MSDS and Hazardous Materials Communication programs and developed and implementedupdated versions of both programs to bring company within Federal compliance guidelines* Followed proper security procedures and policies to ensure the safety and security of employees* Monitored and set security, burglary and fire alarm systems and card access.