At McGee ECM Solutions we strive to provide the best customer experience related to Perceptive Content and the various Content Management Suits offered. McGee ECM Solutions will tailor the needs of your business to fit within the Perceptive Content environment and will provide world class customer care and experience to ensure you feel confident with your custom solution in the years to come.McGee ECM Solutions can assist your business in the following ways:1. Provide New Solutions and Update existing solutions by identifying current pain points being experienced by your workers.2. Provide installation assistance, whether this be by installing a new environment to a cloud hosted or on premise. Upgrade existing environments to be in compliance with current trends and new technologies.3. Provide Health Checks to ensure your environment is able to meet your current and future needs.4. Provide Managed Services, where we will monitor and resolve issues within your environment then notify you of those incidents. Provide a highly knowledgeable consultant to assist you and your business who will know your environment and will be able to assist in resolving any issues.5. Provide assistance with Migration and Integration into new environments.6. Provide highly detailed documentation. All organizations require documentation on their business process but may not have the time or knowledge in order to write comprehensive and easily digestible guides to be used for workers.Some of the Products we support:1. Perceptive Content/ImageNow Suite2. Content Composer3. Business Insight4. Perceptive Content Enterprise Search5. Experience for Content AppsThese are just some of the options and services provided by McGee ECM Solutions. For more information or to schedule a meeting to discuss your business needs please reach out to Marshall McGee for assistance.

• Lead requirements analysis and consult on recommended practices for enterprise solutions from both a business and technical perspective• Design solutions in which extensive experience and best practice knowledge is considered or applied• Compose and deliver requirements documentation and accurately estimate time to complete solution deployment• Lead the demonstration of the configured solution or prototypes of the solution while maintaining stakeholder buy in and managing scope expectations• Build solution, including configuring application development tools and integrations• Test configured solution and ensure solution is optimal, resolving any issues and proactively advising the customer through their testing while controlling project scope• Compose training materials and conduct training sessions for customer that demonstrates the end to end functionality of the solution• Develop a plan for migration utilizing best practice for migrating enterprise solutions• Transition key information to the technical support team to ensure continued successful support of customer• Participate in pre-sales opportunities with Sales and Business Development team to provide technical or industry knowledge toward work estimates and transition to the engagement delivery team as needed• Train and coach internal and external stakeholders on solutions and Hyland project methodology• Be a trusted advisor to the customer and drive future engagement opportunities where appropriate• Provide guidance to other team members and contribute to team process documentation and best practices

• Deliver tailored process and content management solutions to an expanding domestic customer base.• Educate users and equip them with the skills to make Perceptive products and solutions their own.• Provide first-class customer service while managing multiple projects concurrently.• Demonstrated strong organizational skills and be able to professionally communicate with customers, management, and other members of the Professional Services, Sales, and Product Development and Support teams.• Work’s efficiently in a team environment and provide consistent communication and project documentation to the customer and other team members such as project managers and other consultants.• Demonstrated ability to apply technology to provide solutions for business needs.

• Deliver tailored process and content management solutions to an expanding domestic customer base.• Educate users and equip them with the skills to make Perceptive products and solutions their own.• Provide first-class customer service while managing multiple projects concurrently.• Demonstrated strong organizational skills and be able to professionally communicate with customers, management, and other members of the Professional Services, Sales, and Product Development and Support teams.• Work’s efficiently in a team environment and provide consistent communication and project documentation to the customer and other team members such as project managers and other consultants.• Demonstrated ability to apply technology to provide solutions for business needs.

Works directly with franchisee's large and small from kick off call to the post go live procedures.Standardized the set up and configuration of the database and Point of Sale for each franchisee's uniquerequirements.Conduct implementation training with the franchisee's and staff.Facilitate application and interface set-up and configuration.Direct locations through troubleshooting technical challenges in hardware, software and networkequipment.Work collaboratively virtually and locally with franchisees and vendors.Advise and support configuration of Micros/Oracle and IHOP related process and procedures before,during and after installation.Manage projects for all 1200+ supported locations. Provide tracking and follow-up.Work and build meaningful relations with 3rd party vendors, IT Staff and business sponsors to supportDineEquity supported franchises.Work with self-installers to ensure proper procedures and practices are followed for PCI compliance.Assess complex situations, seek collaborative solutions and present recommendations to franchisees.Adapted workflow processes to collaboratively plan and carry out implementation activities.Perform root-cause analysis, develop logical conclusions and suggest appropriate workarounds.Deliver solution configuration and end user training that drives adoption.Proficient in training on software applications and developing training documentation for internal andexternal use.Demonstrated ability to work effectively independently or cross functionally with internal, franchisee's andleadership.Proven ability to analyze workflow that will impact multiple departments to determine best course of action.Manage SharePoint website for Implementation team to be utilized both internally by staff and externally byvendors.Document technical functions and specifications for new or proposed content management systems.Escalate major hardware and software issues through proper channels to ensure a timely resolution.

• Provide support to 3,600 Applebee’s and IHOP end users with various levels of computer understanding on a variety of issues ranging from network failure and restructure, Dell and HP desktop hardware failure, Switch/Hub failure, Proprietary Android tablets, NCR, IBM and Micros POS terminals and various office printers to points of failure and dispatch accordingly with whom site has coverage.• Averages 35 calls a day and closing on average 30 incidents a day. Based on hardware, software and network related calls.• Prioritizes critical and non-critical situations based on incident and personnel involved.• Utilize Active directory to reset passwords, unlock accounts and ensure user information is correct.• Utilize Cisco phone software for receiving inbound incidents and making outbound calls• Responds to telephone calls, email and personnel requests for technical support.• Supports Windows 7/XP OS, various Dell and HP hardware, Microsoft Word, Excel, Outlook and Lync, IE and chrome. Assists with installation and configuration of software, troubleshooting various issues that result in software failure and configuration for the end user.• Utilize Rosnet Kaseya, Logmein.com, log.me and Cisco Webex for remote support.• Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, follow-up steps and preventative maintenance.• Identifies, researches, and resolves technical problems with OS software, network infrastructure and hardware.• Document, track, and monitor the problem to ensure a timely resolution.• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.• Simulates or recreates user problems to resolve operating difficulties in a controlled lab environment.• Provide training to incoming analysts; create new troubleshooting documentation for incident resolution

• Provided technical assistance and training to key personnel at work sites.• Assisted in the processing of service requests, determining job priorities and scheduling job assignments.• Assisted in providing quality control checks to assure that the technology service center work standards are maintained.• Repaired technology equipment and related systems, such as audiovisual and computers.• Assisted in the mass migration of all users from Zymbra email to Office 365 email exchange.

•Identify and solve customer situational problems with an emphasis on Movies and Video Games. •Perform restocking and Inventory duties.•Develop customer service strategies to increase repeat customer sales. •Educate customers on various items sold in the store.

• Responsible for approximately 3,000 various types of computer related devices.• Provided technical assistance and training to key personnel at work sites.• Assisted in maintaining records of services and the parts, supplies, materials and personnel time used in the repair and preventive maintenance of technology equipment and related systems.• Assisted in maintaining inventory of replacement parts, tools and other service related equipment.• Provided monthly and annual statistical reports on the services of the technology service center.• Assisted in the processing of service requests, determining job priorities and scheduling job assignments.• Assisted in providing quality control checks to assure that the technology service center work standards are maintained.• Repaired technology equipment and related systems, such as audiovisual, television phones and computers.• Provided periodic preventive maintenance of technology equipment and related systems.

Responsible for performing a variety of sales functions. Arranges, organizes, and displays merchandise. Processes sales transactions, returns, and ensures that all related documentation is accurate and complete. Serves customers in a professional, courteous, and timely manner. Performs administrative functions including tracking, ordering, and managing inventory, ensuring store security. Keeps the Store Manager well informed of activities and significant problems.

Identify and solve customer situational problems. Perform restocking and Inventory duties.Develop customer service strategies to increase repeat customer sales. Educate customers on various hardware and cellular components sold.

• Technical Competencies:- Installing and supporting Windows 7/2008 in virtual environment.- Installing, configuring, managing, and maintaining hardware.- IP and IP Routing; IPSec; DHCP; Remote Access.- Configuring Domain Name Resolution, Network Connectivity; Installing and Deploying Windows Server 2008.- AD DS; Domain Controllers; Sites and Replication; Domains and Forests.- AD Group Policy; Managing Files; Backup; Managing Printers; File Servers.- Monitoring Computers; Patch Management and Security; Certificate Services and Server Virtualization.- Knowledge of Key Differences between Server 2003 and Server 2008.- In depth knowledge of the following: Network protocols and devices; TCP/IP including sub-netting and CIDR notation.- Fundamentals of installing, configuring and implementing security on Cisco 2950 and 3550 switches and Cisco 2811 routers with the 12.4 IOS.- Self-created hands on labs to enforce technical proficiency led by a Cisco Certified Systems Instructor. • Professional IT Project Experience (virtualized and non-virtualized):- Designed, planned, and implemented a Windows 7/2008 Enterprise domain structure for a corporation. - Communicated and Presented Project Results to Students, Staff and Employers.• Soft Skills Training:- Business Skills for the IT Professional: Customer Service, Conflict Resolution, Problem Solving, Teamwork, Influence, and Communication Tactics, and Personal Finance for I.T. Professionals.

Developed various MS Excel and MS Word documents for distribution on a local and national level. Handled various complaints for 30,000 residences ranging from dog complaints to domestic violence. Utilized written and verbal communication skills to convey sensitive information.

Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units. Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radioconsoles, telephones and computer systems.

Performs as a team member in support of battlefield operations, installation law and order operations and security of Army resources and installations. Leads military police teams in support of battlefield operations and leads and supervises small sections in support of security and installation law and order operations. Leads military police squads and sections, operates police desks, plans crime prevention measures, operates evidence rooms and prepares operations plans and orders in military police detachnients in support of both battlefield and installation law and order operations and security of resources and installations.

Escorted National diplomats to various locations throughout South Korea ensuring their safety; while they were under the care of the United States government in a foreign country due to the constant threat of danger.Performed police duties on an installation with a population of approximately 30,000 residence and high level officers both foreign and domestic.