Kendra Mcgee Email & Phone Number

United States

• Oversight for 10 high priority initiatives and programs to ensure adherence to regulations, policies and procedures• Performed comprehensive deep dive risk assessments to support the development of mitigating action plans and milestones• Designed program level reporting to document, track, monitor, challenge and escalate operational risks• Designed quality assurance process to ensure program level activities sufficiently address remediation requirements• Champion diversity, equity and inclusion through active engagement in workstreams and leading initiatives

Saint Louis, Missouri

• Accountable for end-to-end regulatory intake, engagement and content deliverables with regulatory agencies• Drives a strong risk management culture, anticipating potential examiner inquiries and ensuring senior leader readiness for regulatory discussions (2018 – 53 meetings successfully completed)• Acts as a liaison for interaction with technology and operations divisions, compliance and operational risk, regulatory relations and other corporate stakeholders regarding the execution and management of regulatory requirements • Consistently demonstrates organizational skills in administering regulatory filings, leading cross-functional teams and delivering senior level leader coaching to maximize efficiency and productivity (2018 - 0 misses identified)• Developed regulatory meeting routine model which has been replicated by several business lines across the enterprise• Leader of employee engagement session focused on operational excellence, employee satisfaction work streams and organizational dynamics

• Execute control disciplines and operational excellence to ensure adherence to regulations, policies and procedures• Develop goals and tactics that align with corporate strategy • Design and execute risk governance strategy resulting in a 61% reduction of duplicative routines• Support and collaborate in the strategic development of a model to ensure adherence to regulations (Flood Disaster Protection Act and Anti-Money Laundering) • Create internal communications process and presentations to cascade organization information• Partner in leading employee engagement initiatives that yielded 20% improvement over a 1 year period

• Accountable for strategic leadership and tactical execution for business continuity, disaster recovery and crisis management • Improved technology resiliency profile for the organizational recovery plan compliance from 50% to 98%• Led risk oversight for successful data center migration of 900+ applications• Provided instrumental leadership in building risk mitigation action plans and controls for applications with technology security risks • Redesigned offshore business continuity structure reducing plans by 95% • Partnered in developing a crisis management program and led emergency response activities with a nationwide footprint for an average of 100+ events per year

• Monitored and tracked operational risk issues to raise ATM network performance levels• Managed and delivered programs focused on proactive control reviews and testing to ensure adherence (Americans with Disabilities Act-voice guided ATMs)• Developed risk mitigating plans and evaluated key control effectiveness through quality testing• Led regulatory preparatory work for the Office of the Comptroller of the Currency (OCC) Remote Deposit Capture exam

• Led project to centralize automated business center claims process resulting in operation and technology cost savings• Provided oversight for network changes and incident management for 18k ATMs• Led successful nationwide wide-area network (WAN) transformation for 6k+ banking center ATMs• Ensured vendor adherence to ATM service level agreements • Analyzed business strategies for core improvements

• Accountable for managing and executing emergency response and recovery programs for 7 organizations • Led emergency response and recovery efforts during Hurricane Katrina by supporting the deployment of the mobile ATM fleet and federal government debit card issuance• Led migration of work area recovery site resulting in $133K cost avoidance• Developed exemplary business continuity plan selected by the Office of the Comptroller of the Currency (OCC) for a quality review to be utilized in benchmarking future plans • Led Pandemic Task Force to develop strategic response processes for maintaining continuity of operations