• Founded organization's Project Management Office (PMO), collaborating with senior leadership to develop a department charter and establish a dynamic project management team to support corporate initiatives.• Established an organizational Change Management process, drafting a Change Management Plan, identifying Change Control Board members, completing the rollout of the company's first iteration Change Management function, and leading the review of Change Requests during Change Management meetings. • Manage ongoing series of role specific focus groups to identify critical pain points and/or opportunities for optimization, present findings to senior leadership, then develop and implement action plans accordingly. • Led team of Project Managers to implement the established PMO framework in the successful execution of 30+ projects of significant scale and impact.

• Sole Project Management resource for nationwide health care staffing firm.• Led yearlong effort with cross functional tiger team to prepare for and successfully achieve The Joint Commission's Health Care Staffing Services Certification for the organization.• Facilitated the onboarding of third party financial processing modules to assist organization with cash application and collections functions. • Spearheaded program of role specific retention initiatives that reduced year over year turnover by 30%.• 2020 CareerStaff Unlimited Support Employee of the Year

• Create and manage onboarding project plan for all new direct clients introduced through Hawk Incentives pipeline. • Work with clients and Account Management to gather and define business requirements for all new onboarding client programs.• Serve as liaison between onboarding team and internal operations/logistical teams to ensure successful implementations. • Identify and resolve issues and conflict within the project team across implementation spectrum.• Communicate status of all onboarding clients to leadership team at regular cadence.

• Operational program leader for major client programs.• Primary contact for new program onboarding: coordinating the preparation of multiple departments to tackle unique promotions (including ecode promotions, product fulfillment offers, transition of all mail-in-rebate programs to digital platform).• Continued as direct lead on IT deliverables while operating as key facilitator for other departments.• Lead weekly meeting to provide updates on all departments, while owner and weekly distributor of comprehensive program status documentation.• Delegate tasks and manage responsibilities of other team members to meet all client deliverables.

• Key resource for management of major client programs and projects.• Primary responsibilities included all IT and Creative project deliverables, including gathering requirements, providing acceptance criteria and overseeing successful execution.• Led weekly meeting with client contacts to provide updates on open projects and milestones reached, while maintaining/distributing an IT project road map.• Influential contributor to launch and operational execution of major client projects

• Responsible for promoting the retention and growth of top tier clients’ national incentive-based consumer engagement programs.• Provide insight on current market trends to determine areas of strategic opportunity.• Manage the implementation of client engagement programs, technological projects and training.• Report, manage and maintain client invoicing and contractual agreements.• Suggest strategic recommendations to resolve client issues.