Scott Mcglynn Email & Phone Number

Ocala, Fl, Us

Florida, United States

• Assist with the design, planning, implementation, and change management of FDC systems and projects.• Participate in status meetings for internal and external stakeholders, including management, subject matter experts, vendors, and end-users.• Provide end-user technical assistance, to support efficient operation of the information technology systems.• Develop and implement guidelines, tools, and training materials for conducting technical support within FDC.• Ensure that data for the information technology is secure and protected in coordination with FDC policies.• Continued network and server administration for state of Florida correctional facilities.• Service all IT needs for the largest female correctional facility in the United States, Lowell CI.• Featured in numerous FDC Field Technology Services Newsletters for my project contributions and insight.

Florida, United States

• Server administration and the management and maintenance of server infrastructure, including development, data backup, and maintenance of the operations standard for server equipment.• Configure workstations, laptops, and printers for new, existing, and transferring employees to meet FDC guidelines.• Utilize diagnostic tools and troubleshooting techniques to solve hardware, software, and communication problems.• Inform and educate users on department security standards and industry security best practices.• Responsible for inventory and management of information technology assets.• Configure and maintain VoIP phone systems for end-users.• Maintain end-user satisfaction by providing prompt resolutions to their technological ailments.• Analyze, develop, design and implement distributed systems, LAN and data communications.• Maintain the functionality of complex software systems that are essential for FDC day-to-day operations.• Manage user profiles, security groups, distribution lists, and server access with Active Directory.

• Ensure customers’ needs are met in a timely manner.• Deliver the ultimate one-on-one coaching experience to customers while creating a welcoming and exciting store environment using interactive demos and displays.• Assisted with daily operational obligations (CRTC returns, ORCA reports, Inventory issues, ensuring functional displays/demo devices) and assisted leadership with more managerial tasks, such as; coachings, floor management, and was even given manager override codes to assist with ECPD approvals and OST approved manual discounting.• Support the entire store operation from managing inventory and processing shipments to quality assurance and everything in between.• Ensure my store is compliant through auditing, reporting and educating other team members on store operations.• Identify operational gaps and implement solutions.• Became a knowledge source – demonstrate our products and services, answer billing questions and assist my teammates in providing the best customer experience.

• Analyzed customer needs and presented value-added solutions.• Consistently exceeded sales goals set by leadership.• Earned the prestigious Florida’s Best Award for outstanding customer service. Awarded by Verizon Wireless Florida Regional President, Mariano Legaz.• Earned numerous District 6 Top Performers Awards for being in the top 10 in the district.• Became a store key holder in May 2014, adding responsibilities for opening/closing the store and performing cash management duties (i.e. having safe access, counting the cash drawers when we open and close the store, signing off on deposits given to our armored transport company, etc.).

• Performed troubleshooting and repairs on PC and Apple computers which included, but were not limited to; registry fixes, virus removals, repairing invalid service dependencies, replacing defective hardware components, and installed a variety of software.• Held in store trainings for a variety of electronic products.• Educated co-workers on new technology.• Stayed up-to-date on new cyber threats so I could properly educate clients.• Built custom computers based on customers’ needs.• Configured wired and wireless networks.• Setup wired and wireless printers.

Bachelor Of Applied Science (Basc), Management Information Systems

Graduated with Honors

Associate’S Degree, Criminal Justice

High School, Graduated With Honors

Activities and Societies: Criminal Justice Club