Scott Mcglynn Email & Phone Number

Florida, United States

• Assist with the design, planning, implementation, and change management of FDC systems and projects.
• Participate in status meetings for internal and external stakeholders, including management, subject matter experts, vendors, and end-users.
• Provide end-user technical assistance, to support efficient operation of the information technology systems.
• Develop and implement guidelines, tools, and training materials for conducting technical support within FDC.
• Ensure that data for the information technology is secure and protected in coordination with FDC policies.
• Continued network and server administration for state of Florida correctional facilities.

Florida, United States

• Server administration and the management and maintenance of server infrastructure, including development, data backup, and maintenance of the operations standard for server equipment.
• Configure workstations, laptops, and printers for new, existing, and transferring employees to meet FDC guidelines.
• Utilize diagnostic tools and troubleshooting techniques to solve hardware, software, and communication problems.
• Inform and educate users on department security standards and industry security best practices.
• Responsible for inventory and management of information technology assets.
• Configure and maintain VoIP phone systems for end-users.

• Ensure customers’ needs are met in a timely manner.
• Deliver the ultimate one-on-one coaching experience to customers while creating a welcoming and exciting store environment using interactive demos and displays.
• Assisted with daily operational obligations (CRTC returns, ORCA reports, Inventory issues, ensuring functional displays/demo devices) and assisted leadership with more managerial tasks, such as; coachings, floor.
• Support the entire store operation from managing inventory and processing shipments to quality assurance and everything in between.
• Ensure my store is compliant through auditing, reporting and educating other team members on store operations.
• Identify operational gaps and implement solutions.

• Analyzed customer needs and presented value-added solutions.
• Consistently exceeded sales goals set by leadership.
• Earned the prestigious Florida’s Best Award for outstanding customer service. Awarded by Verizon Wireless Florida Regional President, Mariano Legaz.
• Earned numerous District 6 Top Performers Awards for being in the top 10 in the district.
• Became a store key holder in May 2014, adding responsibilities for opening/closing the store and performing cash management duties (i.e. having safe access, counting the cash drawers when we open and close the store.

• Performed troubleshooting and repairs on PC and Apple computers which included, but were not limited to; registry fixes, virus removals, repairing invalid service dependencies, replacing defective hardware components.
• Held in store trainings for a variety of electronic products.
• Educated co-workers on new technology.
• Stayed up-to-date on new cyber threats so I could properly educate clients.
• Built custom computers based on customers’ needs.
• Configured wired and wireless networks.

Bachelor Of Applied Science (Basc), Management Information Systems

Graduated with Honors

Associate’S Degree, Criminal Justice

High School, Graduated With Honors

Activities and Societies: Criminal Justice Club