Build and lead JetBlue University teams responsible for managing training compliance for 20,000+ JetBlue Crewmembers and Business Partners, coordinating with delivery managers to schedule learners for training while ensuring efficient use of resources, implementing world-class learning systems, as well as administration of the JetBlue University Orlando Support Campus.

Lead the team responsible for learning systems and all associated interfaces, as well as monitoring compliance for all 17,000+ learners from all internal and external learners. Build strong relationships with key internal and external stakeholders at all levels to align team offerings with customer and organizational priorities. Establish the strategy for learning architecture and champion programs to bring it to fruition. Assist team members in their personal career development thru performance management, coaching, and mentoring. Manage the departmental capital and operational expenditure budget. Support the collection and analysis of data to support learning program design.Notable Projects:• Led selection and implementation of new Learning Systems including an Enterprise LMS (SAP) and a Compliance Training, Scheduling, and Data Collection System (Mint).• Proposed and implemented an organizational change from a distributed records team to centralized recordkeeping. The resulted in operational savings of $300,000 annually. • Led the development of an upgraded Data Management System enabling collection and reporting of training proficiency data for the FAA, reducing the time required to generate the monthly submission from roughly 3 man-weeks to 2-3 days per month.• Oversaw the implementation automated processes to synchronize learner information and learning completions between systems• Automated daily processing of medical certificates saving 2-3 man-hours per day. • Assumed responsibility for and refined the Department of Homeland Security Master Crew List (MCL) process to avoid $100,000+ in potential fines.• Partnered with IT to bring learning systems into a safe and secure environment in compliance with corporate standards.

Subject Matter Expert on the global learning support team responsible for the learning infrastructure used by 700+ application users, 200,000 internal and external learners in more than 40 countries internationally. Train and mentor regional tool managers across the world. Consult with other Siemens Operating Companies on the implementation of learning infrastructure and processes.Notable Projects:• Played a key role in the consolidation of 20+ local Learning Management System implementations into a single global system. • Implemented a process to export learning history records from global LMS to SAP HRMS module. • Designed, developed, and implemented Web-based end-of-course evaluation forms.• Acted as project manager and technical lead for migration of data and functionality from a legacy Docent LMS into the global infrastructure.

• Acted as Program Manager for the company’s LMS. The LMS serves as the central repository of product training for 60,000 internal employees, business partners, and end customers. • Managed relationship with Munich, Germany-based LMS vendor. • Worked closely with local management and Siemens colleagues in Munich, Germany to ensure the US Educational Services department is in compliance with standard international departmental processes and procedures.• Generated complex ad-hoc reports used for tracking and measuring utilization of departmental resources.• Designed, developed, implemented, and maintained a custom Web-based Learner Interface with the LMS using a ColdFusion-based Web client and vendor-provided Web Services (WSDL). • Designed, developed, and implemented interface to Interwise Distance Learning platform to enable synchronization of events, enrollments, students, and instructor data between the LMS and the Web Conferencing application using ColdFusion and XML-based API. Prior to our migration to Interwise, I was responsible for implementing a similar interface to the Placeware Conferencing platform (now Microsoft LiveMeeting) using VBScript Active Server Pages. • Integrated off-the-shelf and internally developed WBT content with the LMS using both the AICC HACP and SCORM 1.2 standards. In addition, a custom integration was created between our LMS, Learner Interface, and the vendor-hosted Thomson NETg KnowledgeNow course library using the vendor’s encrypted XML-based API. • Designed, developed, and implemented interface to PeopleSoft Human Resource Management System (HRMS). • Designed, developed, and implemented interface to SAP. • Conducted demonstrations of Educational Services infrastructure including the LMS, Learner Interface, and reporting capabilities to Siemens executive management and interested external parties.